Optometric Technician

The Optometric Technician reports to the Contact Lens Clinic Manager and directly works with the providers and staff to provide contact lens services and to ensure that all necessary requirements to order contact lenses is done in timely and accurately. We are seeking a talented and enthusiastic individual with excellent people and technical skills who enjoys working in a fast-paced environment. The successful candidate must be detail oriented, able to work independently, and have solid problem-solving skills as well as excellent time management and communication skills. Exceptional customer service skills and the ability to provide an excellent patient experience are required.

• • Assist faculty, residents and interns assigned to patient care with respect to contact lenses.
  • Teach contact lens insertion and removal techniques to patients.
  • Provide patients with proper lens wear and care information and assisting patients with questions regarding their orders.
  • Obtain and verify covered benefits and authorizations for exams, materials and medically necessary contact lenses.
  • Explain to patients their medical and vision benefits for medical necessary contact lenses.
  • Order and process contact lenses (order, verify, prepare, dispense, follow up on late or back ordered lenses).
  • Act as a liaison with contact lens suppliers to facilitate the order/receipt of contact lenses.
  • Notify patients of status of their order.
  • Assist with scheduling appointments.
  • Work with the billing staff to ensure proper coding and billing for contact lens services and materials.

Required

• Two years of experience working in customer service (preferably in a healthcare, hospitality, or client service environment).
• Ability to work on Saturday
• Strong interpersonal skills that meets or exceeds customer expectations and fosters positive relationships
• Strong organization skills and ability to manage multiple priorities
• Proficiency with Microsoft Office (Outlook, Word, Excel)
• Ability to grasp information quickly and attention to detail

Preferred

• One-year experience working with a wide range of contact lenses (including insertion and removal)
• Computerized Practice Management (PM) and Electronic Health Records (EHR) experience
• Possess an understanding of medical and vision plans and authorizations for medically necessary contact lenses
• Able to effectively communicate contact lens insurance coverage
• Bachelor's degree
• Bilingual skills

Hours: Tuesday, Wednesday - 11:00am-7:00pm

Thursday, Friday 9:00am-5:00pm

Saturday 8:00am-4:00pm

Compensation is $44,720 plus a generous benefit package. 13 paid holidays per year. We are a qualifying employer in the federal Public Service Loan Forgiveness (PSLF) Program. View our Benefits at a Glance .

The College is located at 33 West 42nd Street New York, NY 10036.

About US

At The University Eye Center (UEC), an Article 28 Diagnostic and Treatment Center within the State University of New York, College of Optometry we are inspired to make a difference, and are committed to integrity and excellence. We welcome new ideas and encourage continuous improvement. We strive for a culture that regards people as professionals and will foster trust, commitment, consistency and results. We will strive to have a diverse, collaborative, team-oriented and results-oriented culture.

The State University of New York, College of Optometry, is an Affirmative Action/Equal Employment Opportunity/Americans with Disabilities Act employer. The College actively seeks applications from women, veterans, individuals with disability, members of underrepresented groups, or anyone that would enrich the diversity of the College.

To view the College's Annual Security Report, visit https://sunyopt.edu/?s=annual+security+report

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