Project Manager: Nonprofit Data and Communications Projects

We are a small web and data agency working with some fantastic nonprofits. Our clients are fighting for abortion rights, going to court on behalf of asylum-seekers and refugees, promoting the arts and education, and defending human rights around the world. We plan and implement technology to power our clients' advocacy, fundraising, communications, memberships, and e-commerce. As part of that work we design and build engaging, human-centric websites.

Our projects include:

• CRM and database implementation and data migration
• Fundraising, communication, and advocacy systems improvements and data integration
• Staff training, support, and change management
• Website content strategy, design, and development

We're looking for a creative problem solver, great communicator, and people-focused nonprofit systems expert to join our team as a project manager. Our project managers are pragmatic strategists and compassionate problem-solvers; they work to meet our nonprofit clients where they are and lead improvements to their systems and processes.

About the Role

On the data side of things, we're frequently stepping into a pastiche of siloed third party platforms, duplicate-ridden databases, mismatched spreadsheets, and tools that are past their prime. It's our role to partner with our clients to understand their needs, then recommend and guide improvements. Our work ranges from small day-to-day troubleshooting and data cleanup though larger-scale integrations all the way to wholesale platform migrations, with everything that entails.

We also work on websites, whether redesigns from scratch, working with sites as they are, or something in between. We help our clients think strategically about their communications, develop user-focused content strategies, and sometimes guide wholesale brand updates and redesigns.

Our project managers lead projects for multiple clients in all stages of development. They're zealous stewards of client budgets. They are on the front lines of day-to-day requests, and they're not afraid to get their hands dirty troubleshooting or testing. At the same time, they don't lose sight of the big picture. We work on projects of all different shapes and sizes, from large-scale, multi-year systems overhauls to quick one-off brochure sites or troubleshooting requests from existing clients.

If that sounds like a lot, it can be, but we're thoughtful about our team's workload and we're realistic about what we promise our clients. Our project managers have the support of the full team here at Giant Rabbit. As a project manager, you'd partner with colleagues who have seen it all and are always willing to help out, including strategists, developers, and designers. The project manager's role is to deeply understand our clients needs, actively participate in planning to help, and guide our clients through the adoption and use of our solutions.

Candidate Qualifications

We're interested in candidates with a nonprofit background, and/or candidates who have worked at a digital agency or another role providing services to clients, managing expectations, setting priorities, etc. No one is going to have experience with everything we do, but you do need to have experience with some of it. If you've done this work for multiple organizations and at multiple scales, that's a plus.

On the technical side of things, Drupal, Backdrop, and WordPress are our favorite CMS platforms. Salesforce and CiviCRM are the CRM platforms we use the most, although we also work with Bloomerang, Neon, Little Green Light, and others. We work with email platforms (Mailchimp, Hubspot, etc.), donation software (Classy, Network for Good, Donor Perfect, etc.), utility platforms (like Zapier for integrations, Airtable for DIY data systems, etc.), and more. Again, no candidate will have experience with all of that, but you should have hands-on experience with some of it, so you can apply the lessons you've learned to other platforms. If you can imagine yourself stepping into a new nonprofit environment, and you're confident you'll have ideas about how to make things better for the people who work there, we're interested in hearing from you!

Salary, Benefits, and Logistics

This would be a full-time, fully remote position. Your eight-hour workday would need to include 10am to 3pm Pacific, but you can start earlier or end later depending on where you live. You'll need to be legally eligible for employment in the United States. If you live in the San Francisco Bay Area or Portland, we gather for occasional co-working sessions. (We also have folks in Georgia, North Carolina, Illinois, and Massachusetts.)

We offer three weeks of paid time off per year, beginning to accrue immediately, along with fully paid health benefits. We provide nine paid flex holidays so that employees can choose the holidays that are meaningful to them. We are committed to a good work-life balance for our staff, because that's how we do our best work. This position has a starting salary range of $78,000 - $99,319 per year, depending on experience. Specifically, the more your experience overlaps with our project structure (you've worked on projects of the same scale and type, with teams similar to ours), the more leadership you've had over those projects, and the more you can just step through the door and pitch in, the higher you'd fall in the range. Candidates with less direct experience, who need more support from other folks here to learn the ropes, would start on the lower end of the range while they learn.

Giant Rabbit believes that diversity, inclusion, and mutual respect is critical to serving our clients and doing our best work. We strive for transparency and equity, both internally and when working with our clients. When recruiting, training, promoting, and compensating staff, we do not discriminate based on race, color, religion, gender, gender identity or expression, sexual orientation, national origin, age, or veteran status.

To apply, please send a resume and a cover letter to hr@giantrabbit.com and let us know how you can help us do great work for our clients.

Our recruitment process begins with a review of your cover letter and resumé. If we're interested in learning more, we'll request work samples. These could be client communications if you've been a consultant, or project documents if you've been working internally (perhaps a project plan, slide deck, or an RFP), or anything that demonstrates your communication and project leadership skills. (Please note: there's no need to send work samples unless requested; we want to be respectful of every applicant's time.) Following work sample review, our next step would be an initial phone interview, then an additional phone interview with other staff.

We're happy to field questions about this position; feel free to send those to hr@giantrabbit.com as well.