CNIB Bayview Office Reception Volunteer

Objective:

Assist CNIB and the administration department to cover reception, providing a friendly and professional face to incoming clients.

Position Task: Customer Service & Office Support

Supervisor: Coordinator, Team Operations

Responsibilities & Tasks:

• Greet clients & visitors, answer questions, and contact staff if individuals are here for an appointment.
• Handle incoming mail and couriers.
• Assist with large mail outs: folding, stuffing, labelling, and sealing.
• Other duties as requested and assigned.
• Track and report volunteer hours as directed.

Qualities, Skills and Training:

• Excellent communication and interpersonal skills.
• Ability to take direction and work independently.
• Friendly and positive personality.
• Comfortable working with individuals with vision loss.
• Asset: administration or reception experience.
• Training: attend standard volunteer orientation and reception training provided by Administrative team.
• Minimum 18 years old.

Benefits:

• Making a difference as a part of a dedicated and passionate staff/volunteer team working to further CNIB’s mission: providing that first point of contact for anyone seeking to use CNIB services.
• Developing and using skills and experience in administration, reception, clerical, and interpersonal areas.
• Confirmation of hours upon request, reference after 3 months’ successful participation as a volunteer

Boundaries:

• As this position works for both CNIB Foundation and VLR, this position must be especially aware of adhering to the confidentiality policy.
• Processional office manner (polite & friendly).
• No headphones or listening to music while on duty.
• No food at reception desk (breaks will be provided).
• Professional dress is required, business casual. No jeans, sweatpants, yoga pants, hoodies, flip flops (or crocs), or ripped clothing.

Commitment:

• Long-term, minimum six months.
• Weekdays: Interested volunteers should be able to commit to at least one day per week.
• Agree to abide by CNIB’s Volunteer Code of Conduct, including policies and procedures concerning confidentiality, conflict of interest, and the prevention of workplace harassment and violence.

Preliminary Screening:

Level 3: long application form and interview, orientation, two character-references, police record check with vulnerable sector check, and Code of Conduct.

Supervision and Ongoing Screening:

Direct supervision provided by Administrative Services. Three-month probation period. Supervisor is available for ongoing training and support.