The Ombudsman works toward improving the quality of care, life and environment in long-term care facilities while protecting the rights, benefits and entitlements of each resident. After certification training, Volunteer ombudsmen visit and listen to residents' concerns as well as problem-solve. Many residents of long-term care facilities sometimes have little or no contact with the outside world and some have few visitors. An ombudsman volunteer who visits regularly can make a huge difference in the quality of life of a resident.
The Ombudsman works toward improving the quality of care, life and environment in long-term care facilities while protecting the rights, benefits and entitlements of each resident. After certification training, Volunteer ombudsmen visit and listen to residents' concerns as well as problem-solve. Many residents of long-term care facilities sometimes have little or no contact with the outside world and some have few visitors. An ombudsman volunteer who visits regularly can make a huge difference in the quality of life of a resident.
Volunteer Locations include GLSS's 5-town service area and Cambridge/Somerville. Volunteers visit assigned facilities weekly to support residents.