Be a Friendly, Welcoming Face!

VOLUNTEER POSITION SUMMARY: Volunteers function under the direct supervision of the Seton Center team leaders, such as but not limited to, the Volunteer Manager, Operations Manager, or as assigned: Family Store staff or Administrative Assistant. The volunteer is responsible for offering: safety and excellent hospitality to all visitors by providing a dignified experience of charity; openness, ability & willingness to train and cross-train in the tasks needed in the Outreach Office and Seton Family Store; and hope to our under-served, under-resourced neighbors.

DUTIES AND RESPONSIBLITIES:

• Follow Seton Center’s policies, procedures and guidelines as presented to you in the volunteer orientation and on-going training.
• Perform the tasks presented to you by your staff supervisor. These tasks will mostly be located in the Outreach Office, but could include requests for help in the Family Store. Our goal is to follow the workload.
• Specialized tasks in the Outreach Office include: Warmly greet all individuals entering the receptionist area and triaging the person’s reason for visit, answer and make phone calls, start/refresh the YouTube marketing loop on the TV in the lobby, provide staff business cards to walk-in clients and ask them to call to make an appointment, contact the staff to let them know of clients/visitors arriving for appointments, assisting with mailings, room set-up, writing notes, client data entry as requested by staff, and maintain an organized, safe and clean reception area.
• Protect yourself and visitors by observing and encouraging others to follow Seton Center's current health protocols. Stay informed, alert, and creative in preventing injuries, illnesses, and accidents.
• Warmly greet all entering the area in which you are working, without engaging in in-depth discussions about the visitor’s personal concerns/needs.
• Occasionally update your knowledge about what our collaborating agencies and Seton Center programs and services offer by watching looping ads on the lobby’s television, and reading fliers, brochures, our website, and Facebook.
• Become familiar and update knowledge about safety and security measures; location of panic button, codes on the back of ID badge, use safety devices, etc.
• Interact and resolve conflict in positive ways with paid staff, fellow volunteers, clients, and customers to help create a pleasant, healthy & productive work environment.
• Other duties as assigned by the Manager or Staff

KNOWLEDGE AND SKILLS REQUIREMENTS:

• Ability to direct all to the appropriate staff without engaging in confidential conversations
• Be a team player and enjoy volunteering independently
• Excellent interpersonal/customer service skills
• Ability to read, comprehend and follow instructions
• Understanding of and compassion for the needs of all visitors
• Ability to maintain high level of confidentiality with personal, staff, volunteer, customer and client information

PHYSICAL REQUIREMENTS:

• Ability to perform basic math and computer functions
• Ability to stand sit, bend, reach to perform duties assigned
• Ability to lift items up to 50 lbs. with assistance
• Excellent vision and attention to detail to inspect the condition of donations and perform the functions of projects assigned