Join our mission as a Patient Scheduler (Previous Experience NOT Required)!

Put your amazing communication and multi-tasking skills to work by volunteering as a Patient Scheduler. You’ll play a vital role in our mission to deliver compassionate care by helping our patients schedule their free medical, dental, and mental health care appointments.

As a Volunteer Patient Scheduler, you will be responsible for coordinating and managing the scheduling of patient appointments. Your role is crucial in ensuring the smooth flow of patients and optimizing the efficiency of healthcare services. You will be the friendly voice patients hear when they call to schedule appointments and your attention to detail and empathy will ensure that patients feel valued and supported throughout their scheduling experience.

No previous experience in the medical field is required, but experience working on a computer and a willingness to learn our electronic health records (EHR) system is essential. Extensive training will be provided to ensure your success in this role.

Together, let’s ensure that every patient receives the care they deserve. Your dedication and kindness can make a world of difference!

Benefits of Volunteering:

• Positively impact the lives of patients in need.
• Attain firsthand experience in a medical setting and expand your knowledge.
• Connect with like-minded individuals who share your passion for making healthcare accessible to the working uninsured in our community.
• Uncover hidden talents, develop new interests, and gain a deeper understanding of your own strengths and values.

Responsibilities

• Provide patient appointment and procedure scheduling over the phone and in person.
• Utilize our electronic health records (EHR) software to ensure appointments are made according to specific provider preferences and ensure appropriate time slots are allocated.
• Answer patient questions, provide instructions, and ensure a positive patient experience.
• Resolve scheduling conflicts, patient requests, or other challenges professionally using critical thing and problem-solving skills to find appropriate solutions.
• Contribute feedback for process improvement to enhance scheduling efficiency and improve overall patient satisfaction.

Qualifications

• Excellent communication and interpersonal skills, with the ability to empathize and connect with patients.
• Strong organizational abilities to manage multiple tasks and appointments efficiently.
• Attention to detail, ensuring accurate scheduling.
• Willing and comfortable learning our patient electronic health record (EHR) computer system.
• Respect for patient privacy and the ability to maintain confidentiality.
• Previous medical office experience and medical terminology are helpful but not required.

Apply today if you are ready to embark on this meaningful journey with us!