Director, People and Projects

About Give an Hour

Give an Hour is a nonprofit organization committed to transforming mental health care by providing access to free, quality mental health support and services to individuals in need. Our mission is to ensure that everyone has the resources and opportunities to take charge of their mental health journey. We achieve this through innovative programs, community partnerships, and empowering individuals to promote self-care, self-awareness, and self-advocacy.

Position Overview

The Director, People and Projects, is a pivotal leadership role that combines strategic oversight with hands-on execution. This is a dynamic, working leadership position, requiring active engagement in managing and advancing all aspects of a multitude of projects across three product lines: clinical care, nonclinical support, and education & training. The ideal candidate embodies the spirit and intent of principle-based management, championing accountability, empowerment, and collaboration to ensure project excellence and alignment with the organization's mission.

Key Responsibilities People Management and Development

• Supervise a team of 7-10 manager and coordinator level positions responsible for management of all project deliverables.
• Oversee recruitment, onboarding, and retention strategies to build a high-performing, diverse, and inclusive team.
• Empower team members and encourage ownership, fostering a collaborative and productive project environment and respect for individual points of view and unique contributions.
• Create and manage professional development opportunities to enhance staff skills and career growth to optimize each person’s comparative advantage.
• Foster a positive, inclusive, and collaborative work environment that prioritizes employee wellbeing and engagement.

Project Management

• Lead the planning, execution, and monitoring of 10-20 cross-functional projects to ensure alignment with project requirements and strategic goals.
• Develop project plans, including timelines and resource allocation, while ensuring effective communication among stakeholders.
• Identify risks, resolve issues, and track project performance to ensure successful outcomes.
• Serve as a liaison between team members to ensure clarity of roles, responsibilities, and expectations, while promoting strategies for constructive communication, conflict resolution, and collaboration.
• Ensure successful creation of all project reports and close the loops.

Operational Excellence

• Collaborate with leadership to develop and implement systems and processes that enhance organizational efficiency and impact.
• Monitor and analyze key performance indicators to drive continuous improvement.
• Support executive leadership in organizational planning, decision-making, and reporting.

Key Performance Indicators (KPIs)

• Customer Net Promoter Scores: Measure satisfaction, transformation, and empowerment of project customers, stakeholders.
• Adherence to Milestones: Projects meet established milestones, deadlines, timelines.
• Project Deliverables: Successful delivery of project outputs as defined in project plans.
• Coaching and Mentoring: Alignment of managers' skills and passions with organizational goals and outcomes through effective coaching and mentoring.
• Operational Efficiency: Reduction in time and resources spent on recurring operational tasks through process improvements.
• Stakeholder Satisfaction: Positive feedback from internal and external stakeholders on collaboration and communication.
• Budget Adherence: Projects completed within budget, ensuring strategic spend-down.
• Technology Adoption: Rate of adoption and utilization of tools like Monday.com and other operational platforms.

Competencies for Success

• Strategic Thinking: Ability to analyze complex situations, anticipate challenges, and develop actionable plans.
• Leadership & Influence: Inspire, motivate, and guide teams to achieve ambitious goals.
• Collaboration: Strong interpersonal skills to foster teamwork across diverse groups and stakeholders.
• Emotional Intelligence: Empathy and self-awareness to manage interpersonal relationships effectively.
• Adaptability: Thrive in a dynamic, fast-paced environment while maintaining focus on priorities.
• Conflict Resolution: Navigate and resolve conflicts constructively to maintain positive relationships.
• Continuous Improvement: Ability to give and receive feedback openly.
• Change Management: Guide teams through transitions and inspire adaptability to new processes and systems.
• Operational Excellence: Attention to detail and commitment to high-quality outcomes.
• Decision-Making: Use critical thinking and data-driven insights to make informed decisions.

Qualifications

• Minimum 5 years and demonstrated experience in nonprofit leadership.
• Minimum of 3 years of experience managing multiple, complex projects.
• Minimum of 3 years supervising 5+ managers.
• Experience working with diverse populations, including survivors of trauma, military, and veteran communities, or the ability to acquire such competencies.

Position Elements and Benefits

• Salary: $89,000 annually
• Benefits include: Health insurance options, 403(b) with 2% match, EAP, 6 weeks PTO, 2 floating holidays, 11 paid Federal holidays, parental leave, technology stipend.
• Location: Remote position with 15-20% reimbursable travel or meetings outside of the home office.
• Reporting to Chief Operating Officer