Behavioral Support Manager

Job description

ABOUT US

The Double H Ranch, co-founded by Charles R. Wood and Paul Newman, provides specialized programs and year-round support for children and their families dealing with life-threatening illnesses. All programs are free of charge and capture the magic of the Adirondacks.

The mission of the Double H Ranch is to provide specialized programs and year-round support for children and their families dealing with chronic and life-threatening illnesses. Our purpose is to enrich their lives and provide camp experiences that are memorable, exciting, fun, empowering, physically safe, and medically sound. All programs are FREE of charge and capture the magic of the Adirondacks.

The Operations team at the Double H Ranch is dedicated to delivering programs that foster safe, fun, and empowering experiences for our campers and their families. Through teamwork, creativity, and a shared commitment to our mission, we strive to create an environment where every camper can thrive.

The Behavioral Support Manager plays an essential role in this effort, ensuring a welcoming and supportive space for all campers by overseeing behavior management, providing hands-on support, and facilitating effective communication with families and staff.

POSITION OVERVIEW

The Behavioral Support Manager is a year-round, full-time, responsible for managing camper behavior, conducting data-driven analysis, training staff, and collaborating with the camp psychologist to ensure optimal experience for campers.

This position includes a mix of remote and on-site work, with a residential requirement during summer sessions and occasional weekend programs.

The work schedule typically follows a Monday-Friday, 8–4 or 9–5 format during the off-season, but may vary based on program needs. During the summer and family programs, the schedule will align with camp programming and will be a residential position.

KEY RESPONSIBILITIES

Year-Round Responsibilities

• Act as an active member of the full-time program team, attending planning meetings and contributing to program development.
• Review camper applications to assess behavioral needs and prepare for individualized support.
• Collaborate with the camp psychologist to create and implement behavior plans as necessary.
• Analyze data on camper behavior to identify trends and inform training or program improvements.
• Coordinate family communication regarding camper needs, behavior concerns, and support plans during all seasons of camp and programming.
• Participate in recruitment events and contribute to volunteer/staff onboarding and training.
• Assist with other non-program events, such as fundraisers and outreach initiatives.
• Return phone calls and emails in a timely manner (48-72 hours)
• Assist with special projects and perform additional duties as assigned.

Training and Support

• Plan and deliver staff training sessions focused on behavior management, trauma-informed practices, and crisis intervention.
• Supervise and coach summer staff in behavior support strategies and communication techniques.
• Collaborate with the Operations team to maintain standards set by the Double H Ranch, ACA, and other regulatory bodies.

Summer Camp Responsibilities

• Provide hands-on behavior support for campers, responding to escalated situations as needed.
• Residential for the entirety of the summer program schedule
• Supervise, train, and evaluate seasonal staff on effective behavior management techniques.
• Assist in creating a safe and inclusive cabin environment, ensuring camper needs are met.
• Document incidents, track camper progress, and share relevant data with families and the program team.

Adaptive Winter Sports Program Responsibilities

• Residential for weekend programs
• Develop behavior plans for campers and maintain open communication with families before and after their camp experience.

Fall and Spring Family Program Responsibilities

• Residential for weekend programs
• Develop behavior plans for campers and maintain open communication with families before and after their camp experience.

Family and Community Engagement

• Act as a primary point of contact for families regarding camper behavior.
• Foster positive relationships with campers, families, and staff to ensure open communication and trust.

QUALIFICATIONS

Experience, Education and Licensure

• Bachelor’s degree in psychology, social work, education, or a related field (Master’s preferred).
• Minimum of 3 years’ experience in residential camping, youth programming, or a similar field.
• Proven ability to handle behavioral challenges in a supportive, trauma-informed manner.
• Experience training and supervising staff, including providing feedback and performance management.
• Strong organizational and analytical skills, with experience in data management and trend analysis.
• Excellent verbal and written communication skills.
• Proficiency in Microsoft Office, database management, and virtual communication tools.

Job Type: Full-time

Pay: $55,000.00 - $63,300.00 per year

Benefits:

• Dental insurance
• Employee assistance program
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off
• Retirement plan
• Vision insurance

Schedule:

• Evening shift
• Holidays
• Monday to Friday
• Weekends as needed

Work Location: In person

HOW TO APPLY:

Please submit a resume and cover letter to our HR Director, Lisa Boucher at

lboucher@doublehranch.org.

Resumes and cover letters will be accepted until April 4th, 2025.