Manager of Housing Stabilization

About AIDS Foundation Chicago (AFC):

AIDS Foundation Chicago (AFC) is a leading organization dedicated to equity and justice for people living with and vulnerable to HIV and chronic conditions. Since 1985, AFC has been at the forefront of the fight against HIV/AIDS, driving innovative solutions and providing compassionate support through programs and services.

Our vision is a world where individuals thrive, and there are no new cases of HIV. Guided by our values, People First, Compassion, Accountability, Justice in Action, and Innovation. We are committed to meaningful engagement and dismantling systems of oppression. Joining AFC means becoming part of a team that is transforming lives and creating healthier communities.

About the Role:

The Manager of Housing Stabilization (MOHS) plays a vital role in helping individuals and families stay housed by leading AFC and the Center for Housing and Health’s rental payment processing and housing coordination operations. This position ensures housing assistance is delivered accurately, on time, and in full compliance with funder requirements—so that our clients can remain stable in their homes and partner agencies can focus on delivering the wraparound care they need.

The MOHS supervises a team of six staff and works cross-functionally with Finance, Housing, Program, and external community partners to uphold the quality, efficiency, and equity of AFC’s supportive housing systems. This is a highly collaborative and operational role that blends supervision, compliance, and process improvement with day-to-day problem-solving and staff support.

The salary for this role is $50,000 to $53,000 annually. Benefits include health, dental, vision insurance; 401(k) retirement plans with employer match, generous paid time off and professional opportunities.

Minimum Qualifications:

• High school diploma or GED
• At least 4 years of experience in social services, housing, finance, or nonprofit program support
• or 1+ years of formal supervisory or program management experience in a fast-paced, people-centered setting
• Proficiency with Microsoft Office (especially Excel, Word, Outlook)

Preferred Qualifications:

• Bachelor’s degree in a related field and 2+ years of team management experience
• Experience in one or more of the following areas:
  • HUD or HOPWA-funded housing programs
  • Property or lease management
  • Supportive housing or case management
  • Compliance with public or government-funded grants
  • CaseWorthy or similar data systems
  • Cross-functional collaboration with finance, operations, and housing teams

Responsibilities:

Program Leadership & Supervision

• Supervise a team of Leasing and Housing Coordinators (two team leads, four coordinators) and manage team culture with empathy, fairness, and accountability.
• Provide coaching, support, and performance management in alignment with AFC’s values of equity, justice, and people-first leadership.
• Navigate complex interpersonal dynamics—including supervising former managers—with professionalism and emotional intelligence.
• Hire, train, mentor, and evaluate team members; manage personnel actions in coordination with Human Resources.

Rental Payment Oversight

• Lead weekly and monthly rental and utility payment check runs across multiple housing programs (e.g., LTRS, RCN, HHIL, RHHP, CHHP, Youth, Safe Start).
• Verify and process accurate documentation for outgoing rental checks and ACH payments; oversee mailing and delivery of payments.
• Troubleshoot issues related to missing or returned checks, ACH transitions, and payment discrepancies in partnership with Finance and program staff.
• Ensure accurate tracking and reporting of rent payment logs, spreadsheets, and supporting documents.

Client Contribution Management

• Track and submit incoming client rent contributions for processing.
• Collaborate with Finance to ensure accuracy, timeliness, and transparency in client payment records.
• Address discrepancies, identify trends, and support strong systems for accountability and communication.

Compliance & Quality Assurance

• Maintain program operations in full alignment with HUD, HOPWA, and other funder regulations.
• Lead internal audits of client, landlord, and payment documentation in CaseWorthy to ensure data integrity.
• Maintain and regularly update standard operating procedures (SOPs); participate in grant-related trainings and compliance reviews.
• Stay current with evolving public grant and housing guidance; apply updates to program workflows.

Training & Policy Development

• Facilitate onboarding and technical assistance for new case managers, partner agency staff, and new team members.
• Provide ongoing coaching and cross-training to ensure quality and consistency across programs.
• Develop and refine policies and procedures related to rental payments, documentation, and client contributions.

Cross-Functional Collaboration & Troubleshooting

• Serve as the primary point of contact for internal questions and issues related to rental payments, lease coordination, and utility support.
• Respond to and resolve concerns from landlords, case managers, and partner agencies with a solutions-oriented mindset.
• Partner closely with Finance, Supportive Housing, and other departments to improve workflows, tools, and shared systems.
• Support special projects and process improvement initiatives related to housing operations and compliance.

Skills:

• Strong attention to detail and a commitment to high-quality, accurate documentation
• Comfort working within complex, nuanced systems (e.g., leasing packets, grant workflows, check runs)
• Quick learner with the ability to adapt to changing policies, systems, and funder expectations
• High emotional intelligence and ability to manage difficult conversations with clarity and care
• Ability to balance multiple priorities, respond to time-sensitive requests, and maintain a calm, steady presence under pressure
• Commitment to equity, transparency, and inclusive decision-making
• Ability to foster a team environment that is collaborative, accountable, and grounded in AFC’s values

Work Structure & Environment:

• This is a hybrid position.
• During onboarding, the Manager will work in the office approximately once per week to learn workflows and team rhythms.
• Long-term, in-person work is expected approximately 2–3 times per month to align with check runs and in-person team needs.
• This is a dynamic, project-driven role with frequent task-switching. While some rhythms are structured (e.g., weekly/monthly check cycles), each day may vary depending on evolving program needs.
• The work is primarily computer- and phone-based. Occasional lifting (up to 10 lbs) may be required. AFC provides equipment and resources to support a comfortable hybrid work experience.

Other Expectations:

• Participate in agency-wide events such as the Annual Meeting, AIDS Run & Walk, and World of Chocolate.
• Stay informed on best practices and trends by participating in relevant training and professional development.
• Maintain confidentiality, uphold AFC’s mission, and contribute to a culture of respect and inclusion.
• Perform other duties as assigned.

At AIDS Foundation of Chicago, we recognize that our people are our greatest strength. That’s why we offer a flexible, inclusive work environment built to support your well-being both on and off the clock. Employees can choose from hybrid, primarily remote, or in-office work models, depending on the needs of their role. Full-time staff earn 15 vacation days, 9 wellness days, and 2 personal days annually, with additional paid time off for 13 observed holidays. AFC also accommodates a range of cultural and religious observances and closes early before major holidays to support work-life balance.

Our health coverage is designed to meet a range of needs and budgets. We offer multiple plans through Blue Cross Blue Shield, including an HMO option available at no cost to many employees. Two high-deductible PPO plans also come with an employer-funded Health Reimbursement Arrangement (HRA) to ease out-of-pocket costs. In addition to medical coverage, employees have access to dental and vision plans, with dental coverage for individuals nearly fully paid by AFC.

Beyond core medical benefits, employees are supported with employer-paid short- and long-term disability coverage, life and AD&D insurance, and access to flexible spending accounts (FSA). A retirement plan is available after 90 days, with AFC contributing based on salary. Employees also receive access to virtual mental health care through Teladoc’s myStrength, a no-cost benefit for staff and adult dependents, with unlimited visits and no copays.

To round out our comprehensive offerings, we provide access to an Employee Assistance Program (EAP), legal and financial support services, optional pet insurance, AFLAC supplemental policies, and a perks program with discounts from over 300,000 vendors. These benefits reflect our commitment to fostering a workplace where staff feel valued, supported, and able to care for themselves and their families while driving change in our communities.