Temporary Crisis Intervention Specialist

POSITION TITLE: Temporary Crisis Intervention Specialist

LOCATION/NEIGHBORHOOD: 65 Laguna Street, San Francisco, CA 94102

San Francisco neighborhood – Hayes Valley, Upper mid-market

REMOTE/ON-SITE/COMBO: On-Site Only

DEPARTMENT: Community Support Services

REPORTS TO: Director of Community Support Services

FLSA STATUS: Full-time, Non-exempt

1. FTE STATUS: 00

COMPENSATION: $35.00–$38.00/hr

PUBLIC TRANSIT PROXIMITY: ½ block from F Line, 1 block from Bus lines 6 & 7

SCHEDULE

Number of hrs. per week: 40hrs

Days of the week: Tuesday-Saturday

POSITION SUMMARY: Openhouse is seeking a Temporary Crisis Intervention Specialist, with potential for a permanent position, to provide short-term crisis intervention, assessment, triage, and counseling support at our community programs and housing sites. This position will also assist our resident case manager in crisis response and resource navigation for LGBTQ+ older adults. The role is designed to provide additional support while multiple staff members are on leave.

ABOUT OPENHOUSE: Openhouse was founded in 1998 to enable lesbian, gay, bisexual, transgender, and queer (LGBTQ) seniors to overcome the unique challenges they face as they age by providing LGBTQ-welcoming housing, resources, high-impact direct services, and innovative community programs. As a result, Openhouse reduces isolation and empowers LGBTQ seniors to improve their overall health, well-being, and economic security.

Openhouse actively seeks diversity in its staff, and we invite applications from people from a variety of backgrounds. We are searching for candidates of color, candidates in the LGBTQ community, and candidates who identify personally at any part of the incredibly rich gender spectrum. Systemic inequities in hiring have caused women, people of color, LBTQIA+ folks, and others to apply to jobs only if they meet 100% of the qualifications. Openhouse encourages you to break that statistic and apply, as no one ever meets 100% of the qualifications. We look forward to your application.

DUTIES AND RESPONSIBILITIES:

Program Support

• Provide crisis intervention and emotional support to LGBTQ+ older adults during programming and community events.
• Assess and triage crisis situations, offering appropriate referrals and de-escalation as needed.
• Attend a Wednesday evening support group for Transgender, Gender Non-conforming, and Intersex community members, and provide crisis response and counseling.
• Collaborate with the resident case manager to address urgent needs and provide day-to-day resource connections.
• Maintain accurate documentation of crisis responses and interventions.
• Engage with community members in a culturally competent, trauma-informed, and LGBTQ-affirming manner.

Administrative

• Complete OH registration and Community Member Agreements for participants enrolled in program.
• Support Manager of TGNC Programs in conducting program evaluations and Consumer Satisfaction surveys twice per year with seniors and volunteers to maintain high quality programming tailored to program outcomes.
• Enter data collected using internal databases (Neon One, Mon Ami) and external reporting systems (GetCare).

DESIRED QUALIFICATIONS:

Experience working with trans and gender nonconforming older adults and adults with disabilities is highly valued; but all candidates who have the following experience and qualifications will be considered:

Qualifications & Experience

• Minimum 3 years of case management, crisis support, and social service experience working with older adults.
• Strong background in crisis intervention, assessment, and trauma-informed care.
• Deep understanding of LGBTQ+ lived experiences, with specific experience supporting Transgender and Non-binary individuals.
• Ability to navigate complex social service systems and connect community members to appropriate resources.
• Experience working in diverse, intersectional community settings, centering racial, economic, and disability justice.
• Strong interpersonal skills and ability to work collaboratively in a fast-paced environment.
• Ability to complete detailed, clear, and concise documentation in a timely manner.
• Identify and develop staff training for delivery to staff across org.

Preferred Qualifications

• Prior experience in elder care, mental health, or community-based support roles.
• Bilingual in Spanish, Cantonese, or another language spoken by our community members.

EDUCATION/EXPERIENCE:

Knowledge, sensitivity and understanding of issues related to LGBTQ older adults, or equivalent experience working with other populations with unique socialization and service needs. Knowledge of San Francisco’s aging and disability resources preferred. Knowledge of and familiarity with client assessment, documentation and databases, and information and referral.

Proficient with Microsoft Office Suite of products (Word, Excel, Outlook) and the ability to quickly learn software programs, online databases and tools. Good critical thinking skills and the ability to prioritize multiple tasks. Excellent time management skills. Community development/organizing skills highly valued.

Ability to provide care coordination and linkages, as needed, for participants. Ability to collaborate with multi-disciplinary team to assess consumer needs. Ability to receive and integrate feedback from supervisor and program team. Ability to develop relationships and maintain them through cooperative and team interaction. Ability to generate innovative ideas and see projects through to completion. Ability to act with patience, tact and courtesy in interactions with senior community members, their families, staff and organizational partners under demanding and difficult conditions.

PHYSICAL REQUIREMENTS:

Full COVID vaccination required. Physical skills and abilities to perform work required, such as commuting and transporting from Openhouse offices to community member homes. Other physical duties may include grocery and household need shopping and delivery. Additional program related obligations.

COMPENSATION: Starting range is $35.00/hour to $38.00/hour. Compensation is commensurate with experience. This is a full-time (1.0 FTE) non-exempt position. Openhouse offers a dynamic, vibrant, collaborative and supportive work environment.

TO APPLY: E-mail cover letter and resume detailing your qualifications and interest in the position to HR@openhousesf.org. No phone calls please.

Pursuant to the San Francisco Fair Chance Ordinance and the California Fair Chance Act, Company will consider for employment qualified applicants with arrest and conviction records. Applicants do not need to disclose their criminal history or participate in a background check until a conditional job offer is made to the applicant. After making a conditional offer and running a background check, if Company is concerned about a conviction(s) that is directly related to the job, the applicant will be given the chance to explain the circumstances surrounding the conviction(s), provide mitigating evidence, or challenge the accuracy of the background report. More information about the Fair Chance Act can be found by visiting https://calcivilrights.ca.gov/fair-chance-act.

Openhouse provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. Women, people of color, transgender people, seniors and people with disabilities encouraged to apply.

https://www.openhousesf.org/