Program Manager (Bilingual-Spanish)

Program Manager (Bilingual – Spanish)

Organizational Summary

The Rocky Mountain Multiple Sclerosis Center is a patient- and family-centered nonprofit organization that provides a comprehensive and integrated wellness approach to MS and related diseases, life-changing support services, top-notch education programming, and cutting-edge research.

Our organizational culture is rooted in collaboration, support, and shared purpose. We believe that teamwork is essential to achieving our mission, and we foster an environment where staff members actively engage with one another, leveraging their diverse skills and expertise to deliver impactful programs and services.

Program Manager Position Description

The Rocky Mountain Multiple Sclerosis Center (RMMSC) is seeking an energetic individual to lead a new program designed to advance culturally competent care for Hispanic and Latinx individuals and families living with multiple sclerosis. The Program Manager will be responsible for connecting with individuals and organizations to learn from their experiences to shape our care, support, and education programming, and lead multi-faceted advocacy efforts to strengthen culturally competent care in Colorado.

The Program Manager will oversee all aspects of the program including managing Community Outreach Coordinator, Pilot Program Patient Navigator, and Licensed Clinical Social Worker. The Program Manager will work closely in co-leadership of the program with the RMMSC Medical Director, Senior Director of Programs, Education Manager, and the Leadership Council that we will establish, convene, and engage to implement our program fully including the development and implementation of the pilot program, outreach, education, and advocacy efforts.

This is a limited-service position. The funding for this position is provided by a limited term grant to support this program and is dependent on that funding being maintained. Full-time employment is anticipated through December 2027.

Status: Full-Time, Exempt

Reports to: Senior Director of Programs

Duties and Responsibilities

Program Leadership and Management

• Lead the planning, design, and implementation of a culturally competent care model tailored to the needs of Hispanic and Latinx individuals and families living with multiple sclerosis in collaboration with program team.
• Oversee the evaluation and continuous improvement of program activities, ensuring alignment with organizational goals and grant requirements.
• Manage day-to-day operations of the program, including the supervision of staff including Community Outreach Coordinator, Pilot Program Patient Navigator, and Licensed Clinical Social Worker.

Community Outreach and Engagement

• Work with Outreach Coordinator to build strong, trusting relationships with Hispanic and Latinx individuals and families affected by multiple sclerosis to understand their needs and experiences to inform design and implementation of program.
• Develop partnerships with community organizations, healthcare providers, and advocacy groups to expand the program’s reach and impact.
• Organize and co-lead community meetings, focus groups, and forums to gather input and feedback to shape program initiatives.
• Maintain patient confidentiality and comply with all HIPAA guidelines

Program Development and Implementation

• Collaborate with the program leadership team to establish program priorities, goals, and metrics for success.
• Coordinate with full program team to recruit and convene community leadership council.
• Manage the development and execution of the pilot program, incorporating feedback from community leadership council members.
• Create culturally relevant education and support materials tailored to Hispanic and Latinx audiences in collaboration with team.
• Gather and track data for quarterly reports.
• Assist with special projects as needed.

Advocacy and Public Awareness

• Design and execute advocacy initiatives aimed at advancing culturally competent care practices in Colorado’s healthcare systems.
• Building upon RMMSC awareness campaign, deploy culturally inclusive and responsive multi-faceted awareness campaign to increase recognition of earliest signs and symptoms of MS and importance of comprehensive approach in Latinx and Hispanic populations.
• Create advocacy materials to amplify patient stories, spotlight barriers, and advocate for structural and systemic solutions.
• Collaborate with program team including Community Outreach Coordinator, Education Manager, and Marketing Communications Manager to amplify individuals’ stories and experiences to educate decision-makers and advocate for key policy and structural advancements for culturally competent care.
• Represent the program and RMMSC at community events, conferences, and stakeholder meetings to raise awareness of program objectives and outcomes.

Qualifications, Skills, and Strengths:

• • Bachelor’s degree in human services, communications, or related field, or equivalent work experience
  • Bilingual proficiency in Spanish and English
  • Experience managing teams and inspiring shared goals
  • Strong leadership, communication, interpersonal, and presentation skills
  • Expertise in program design, implementation, and evaluation, particularly in healthcare or community settings
  • Strong networking and coalition-building skills, with experience working with advisory councils or leadership boards
  • Knowledge of health equity principles, MS-related challenges, and strategies to reduce disparities
  • Experience with grant-funded programs, including budget management, reporting, and deliverables
  • Skilled in convening groups, facilitating discussions, and adapting strategies to meet community needs
  • Proficiency in gathering community feedback and using it to inform program direction, with measurable outcome monitoring
  • While knowledge of multiple sclerosis is preferred, we will provide education as needed.
  • This position will require some travel for meetings and events. Must own and be able to drive a car and have appropriate auto insurance coverage, and a valid Driver’s License