Manager of School Support – Operations

The Manager of School Support –Operations will ensure the seamless execution of operational systems and processes across schools within the region. This role is integral to supporting school-based operations staff with a focus on customer service, capacity-building, and logistical coordination.

Key Responsibilities:

School Finance Support:

● Assist with the implementation of financial strategies and processes related to government funding and Ohio Department of Education (ODE) billing systems.

● Support the management of financial systems such as Intacct, FACTS, and KinderConnect, ensuring accuracy and compliance at the school level.

● Provide operational support to schools for financial reporting, budgeting, and maximizing available funds.

Human Resources Management Support:

● Help manage the day-to-day operations of HR systems, including Paycor, ensuring timely and accurate payroll processing and compliance.

● Support school-based HR functions such as recruitment, staff retention, and performance management.

● Collaborate with school leaders to operationalize HR strategies for staff development and satisfaction.

Enrollment Systems Support:

● Ensure efficient use of Finalsite for managing student recruitment, enrollment, and retention processes.

● Provide operational support for maintaining accurate student enrollment data and records.

● Work with school teams to track and report enrollment trends and assist with strategies to meet enrollment goals

Data and Compliance Support:

● Support schools in meeting federal, state, and local reporting requirements.

● Oversee data collection and compliance processes for systems such as Digital Academy, AVS, and Ohio Department of Education (ODE).

● Help operationalize data reporting systems to ensure accurate, timely, and compliant submissions.

Liaison for Network Events, Orders, and Vendors:

● Act as the primary contact for coordinating logistics for network-wide events, ensuring smooth planning and execution.

● Manage relationships with network-level vendors, ensuring that schools receive the necessary materials and services.

● Oversee large-scale orders and distribution processes, ensuring accuracy and timely delivery of supplies and resources.

Qualifications

● Bachelor’s degree required

● 3+ years of experience in school operations, finance, HR, or a related field.

● Familiarity with financial systems (Intacct, FACTS, KinderConnect) and HR platforms (Paycor).

● Experience with Finalsite and data management systems (Digital Academy, AVS, ODE).

● Ability to support and build the capacity of school-based operations teams.

● Strong organizational and problem-solving skills, with a focus on continuous improvement.

● Excellent communication skills and the ability to manage multiple priorities.

● Commitment to the organization’s mission and values, with a focus on operational excellence and customer service.