Lead Skills and Strength Facilitator

Agency Description & Program Model:

At HER Resiliency Center, we give young women ages 18 to 25 who are overcoming hardship a safe environment where they can receive the support, skills, and resources they need to make positive decisions and thrive.

HER emphasizes peers (young women) being aware of their own needs, while also receiving guidance as they grow into adulthood. This program is especially geared toward participants sharing their own life experiences, hearing about the path of others, and learning positive life skills through demonstrating healthy living. A crucial component of the HER model is for staff to share their own past struggles and victories in order to demonstrate empathy and understanding toward the participant. Both staff and participants are on a peer level with each other.

Job Summary:

The Lead Skills & Strengths Facilitator delivers comprehensive, one-to-one support (case management), and assists in leading a team of two additional Skills & Strengths Facilitators by modeling the essence of the HER Model to achieving outcomes and overseeing the outreach team. The Lead Skills & Strengths Facilitator has the responsibility, under the supervision of the Director of Programs, for working directly to support young women we serve under HER’s Roadmap to Success program which includes one-to-one support and facilitating workshops in collaboration with other team members. This position requires flexibility in work hours to meet the needs of the women served. Position requires a vehicle and good driving record.

Essential Duties and Responsibilities:

Core Responsibilities

Roadmap to Success:

1. Complete intakes for new peers using a peer based, and trauma-informed approach to build trust and facilitate engagement.
2. Develop an individualized action plan with each young woman based on her presenting immediate needs, her goals and her intake assessment to assist in identifying and prioritizing needs.
3. Intervene and/or model behavior to peers in support of them accomplishing tasks necessary for achieving independence.
4. Facilitate connection to collaborative agencies that can help address peers’ mental health and/or substance use recovery when appropriate. Conduct necessary follow-up to ensure successful outcomes in these domains.
5. Lead and/or co-lead workshops focused on fostering skill development in the lives of the young women.
6. Participate in program evaluation to determine efficacy of individual and group interventions.
7. Complete ongoing training as necessary.
8. Complete documentation on each one-to-one engagement (including phone calls, texts, emails and any other form of communication), workshops, and community activities in a timely manner, as determined by the supervisor.
9. Complete other duties as assigned by the supervisor.

Outreach

1. Work with the Director of Programs to assist in establishing partnerships with local social services, task forces and collaboratives that align with the work of HER, and other complementary partners.
2. Work with the Director of Programs to assist in implementing an outreach strategy in Baltimore City that includes overseeing of timely notes, creating the schedule, and helping adjust the outreach areas as needed.
3. Meet on a scheduled basis with the Outreach Associates as a team to “game plan” for the week.
4. Assist the Director of Programs in creating the review and evaluation of the outreach team at least once annually.

Lead

1. Model through action the essence of the HER Model to achieve outcomes of the Skills & Strengths Facilitator.
2. Oversee the onboarding and training of Skills & Strengths Facilitators in Baltimore to support team building in Baltimore.
3. Work with the Director of Programs on creating and monitoring outcomes in programming and outreach in Baltimore.
4. Oversee the timeliness of notes, create and update the outreach schedule, and adjust outreach areas based on feedback.
5. Create and/or implement a system for informing the Director of Operations on the need to order peer supplies and outreach supplies.

Competencies:

In order to fulfill the responsibilities of this position, an application must:

1. Apply the principles of trauma-informed care to all interactions with participants.
2. Honor the right to self-determination of each young woman and prioritize the development of safe, trusting relationships within HER.
3. Possess strong written and oral communication skills; be able to respond with empathy and remain focused on seeking solutions in challenging situations.
4. Be committed to ongoing professional development and able to implement new skills and techniques in real-time.
5. Demonstrate respect and sensitivity for cultural differences, interacting with staff and participants in a manner that honors the dignity and self-worth of each individual.
6. Remain flexible in adapting to the changing demands of a young nonprofit organization.