Membership Manager

At the American College of Osteopathic Internists (ACOI), we envision a world where osteopathic internists are practicing Principle-Centered Medicine™ and flourishing in every aspect of their lives. Our mission is clear: we are the premier community for osteopathic internists, committed to providing exceptional leadership, networking opportunities, and education to support our members in achieving success while staying true to why they pursued medicine. Guided by unwavering core values of leadership, excellence, integrity, professionalism, and service, we strive to foster a community of growth, professional development, leadership, advocacy, physician wellbeing, and membership sustainability. Additionally, at ACOI, we shape the future of osteopathic internal medicine by championing excellence, integrity, and service every step of the way.

The Membership Manager at ACOI will play a pivotal role in driving membership growth, engagement, and satisfaction. They will develop and execute strategies to attract, retain, and engage members, ensuring they are informed of the benefits and value of their membership, and additionally, will oversee the membership process, manage communication efforts, and facilitate the yearly committee appointment process.

Essential Functions

• Develop and implement campaigns to acquire and retain members, utilizing various channels and strategies.
• Ensure members and prospects are informed of the benefits and value of ACOI membership through effective communication materials and platforms.
• Manage the membership process, including recruitment, invoicing, onboarding, renewals, and reporting, ensuring a seamless experience for members.
• Oversee the yearly committee appointment process, including maintaining committee rosters and facilitating communication between members and committees.
• Drive marketing and communication efforts that enhance the value of membership and promote ACOI's mission and initiatives.
• Collaborate with other key members and create opportunities to promote membership engagement, growth, and value.
• Manage and develop the fellowship processes, including the recruitment, marketing, and communications.

Required Education/Experience

• Bachelor's degree in Marketing, Business Administration, Communications, or a related field preferred, but not required. A combination of relevant work experience and education will be considered.
• Minimum 3 years of progressively professional experience working in memberships management, marketing, operations, project management or closely related areas.
• Association and/or nonprofit organization experience preferred.
• Prior managerial or supervisory experience preferred.

Required Qualifications

• Experience with Association Management Systems (AMS) and/or Customer Relationship Systems (CRM), with the ability to effectively utilize these platforms to manage membership data and communication.
• Proficiency in email marketing systems, with the ability to develop and execute targeted email campaigns to engage members and prospects.
• Excellent communication and interpersonal skills, with the ability to effectively communicate the value of membership and engage with members and prospects.
• Strong organizational and project management skills, with the ability to manage multiple tasks and deadlines effectively.
• A passion for the mission and values of ACOI, with a commitment to promoting excellence, integrity, and service in osteopathic internal medicine.
• Willingness to travel as needed
• Attendance to the ACOI Annual Convention is mandatory for ACOI employees.

Supervisory Environment

This role entails serving as a supervisor within a dynamic work environment and will be responsible for overseeing and guiding others to achieve departmental goals and objectives effectively. Strong leadership skills, the ability to provide constructive feedback, and a commitment to fostering a positive and productive work culture are essential for success in this supervisory position.

Work Environment

This fully remote position operates from an approved office environment. The role mainly involves deskbased tasks, but there will be instances of travel and commitments during evenings and weekends, notably for the annual meeting and other company events. Participation and attendance to the ACOI Annual Convention is required for all ACOI employees. The role has minimal physical demands, such as occasionally lifting or moving equipment. This position is not designated as emergency staff and won't typically be required for immediate operational support.

This description is intended to provide an overview of the responsibilities of the position. It is not all-inclusive and an incumbent in the position will be expected to perform other duties as required. The responsibilities may change over time. This description is provided for informational purposes only and does not form the basis of a contract.

This is a remote position.