Manager, Operations

Title: Manager, Operations

Full-Time - Exempt-Salaried - Hybrid (1-2 days in office)

Are you ready to transform your career into a powerful catalyst for change? For almost 30 years, ZERO Prostate Cancer (ZERO) has been at the forefront of the battle against prostate cancer, providing essential support to patients and families touched by this disease. ZERO is the nation’s leading prostate cancer organization and the number one provider of prostate cancer resources, programs, and services. We are on a mission to improve and save lives from prostate cancer through advocacy, awareness, education, and support.

Consistently recognized as one of the Best Nonprofits to Work for by the Nonprofit Times, we take pride in our unwavering commitment to our team and community. Our culture is founded on the principles of growth, inclusivity, and camaraderie, which we uphold with passion and purpose. Our vision is a world where prostate cancer detection is early, support is unwavering, and care is accessible to all. When you join ZERO, you become part of an extraordinary community with strong core values, where each individual motivates and inspires one another, advancing your career while making a meaningful impact in the fight against prostate cancer. Seize this opportunity to be more than just an employee—become an essential part of a movement that truly matters!

Job Summary:

The Manager, Operations will be responsible for managing day-to-day operational activities, ensuring efficient processes, and supporting organizational effectiveness to advance the nonprofit's mission.

Key Duties & Responsibilities:

• Administrative Operations
  • Maintain the ZERO office in Alexandria, VA
  • Serve as the phone services administrator
    • Serve as the first point of contact for the main phone line
    • Manage digital and cellular phone systems
  • Oversee shipping and receiving operations
    • Manage virtual mailbox receipt and distribution
    • Facilitate shipping and receiving to/from office and as needed for staff
  • Partner with the Finance Team to process incoming donations
  • Manage the Operations Team’s vendor relationships
  • Assist with the onboarding and offboarding of staff
  • Support events in the Alexandria/DC area as needed
  • Support additional operational and financial tasks as assigned
• Compliance and Registrations
  • Coordinate with third-party vendors for state charitable registrations
  • Manage foreign entity registration requirements
  • Ensure timely completion of annual state filings
  • Maintain state sales tax exemption status across multiple jurisdictions
• Operational Excellence
  • Assist with the development and implementation of operational policies and procedures
  • Lead process improvement initiatives
  • Create and maintain operational documentation
  • Develop and track operational metrics
  • Identify and implement cost savings initiatives

Qualifications:

• 5+ years experience working in nonprofit operations
• Fluent working in Google Workspace
• Advanced knowledge of working in spreadsheets
• Experience working across different software platforms with strong technical learning capabilities
• Working knowledge of the state charitable registration process
• Working knowledge of filing for state sales tax-exempt status

Preferred Qualifications:

• Detail-oriented with strong follow-through
• Excellent communication and interpersonal skills
• Problem-solving mindset
• Experience with process improvement
• Ability to work independently and as part of a team
• Ability to manage multiple priorities
• Ability to adapt to changing situations.

Physical Requirements:

• Constant use of a computer and other office productivity equipment, such as computer printer, calculator, and copier.
• Prolonged periods of a stationary position at least 50% of the time.
• The ability to recognize details at close range for extended periods of time.
• The ability to communicate information and ideas so others will understand. Must be able to exchange accurate information in these situations.

One of many reasons to join the ZERO team is because we offer great benefits!

• Unlimited PTO
• 403(b) retirement plan matching up to 4%
• 100% Employer-paid benefits include: Medical, Dental, Vision, Short-Term Disability, & Long-Term Disability insurance
• FSA/HSA

This role will report directly to the Vice President, Operations and will work closely with the Operations Department to support ZERO’s mission to end prostate cancer.

This hybrid position combines remote and in-office work, requiring 1-2 days per week at our Alexandria, VA office. Candidates must reside within commuting distance of our office location. The remaining workweek may be conducted remotely.

ZERO Prostate Cancer is an equal opportunity employer and is committed to creating an inclusive work environment for all employees. We encourage BIPOC, Veterans, individuals with Disabilities and those affected by prostate cancer to apply. Applicants must be authorized to work in the United States.

If you require a reasonable accommodation in completing the application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please direct your inquiries to Human Resources at hr@zerocancer.org.