Fundraising Database and Administrative Manager

SCOPE OF ROLE:

S:US’ Development and External Affairs team works collaboratively with Board members, executive leadership, program, and finance staff to build internal and external relationships, raise funds, and increase the organization’s visibility. The team includes staff members working in the areas of fundraising, marketing and communications, and volunteer management.

The Fundraising Database and Administrative Manager will primarily be working with the fundraising staff members, whose focus is increasing individual donations and foundation and corporate grants, and strategically positioning S:US for future contributed revenue growth. The fundraising team is responsible for ensuring the philanthropic support that is vital to S:US’ ability to provide essential, innovative services and ensure excellence. The Fundraising Database and Administrative Manager will also support the Marketing and Communications and Volunteer and Community Relations teams.

ESSENTIAL DUTIES & RESPONSIBILITIES:

Data Management

• Enter data and donor information into Raiser’s Edge, including processing online donations as well as manually entering pledges, donations from third-party platforms, check and ACH payments, and volunteer information
• Manage quality control in Raisers Edge database; regularly check for duplicates, clean up inconsistencies, and manage relevant standard and custom data fields
• Manage the donor acknowledgment process, including maintaining and updating templates for acknowledgments, generating letters, and tracking acknowledgment status in Raiser’s Edge
• Communicate regularly with finance to facilitate reconciliation and ensure data accuracy between departments
• Generate reports and queries, including standard monthly fundraising and finance reports as well as more complex analysis as needed
• Create and maintain dashboards in Raiser’s Edge NXT to provide an overview of fundraising progress and tasks
• Guide colleagues on best practices relating to data integrity and database navigation
• Segment, clean, and analyze donor and prospect lists for appeals, event invitations, and other donor communications
• Manage list of contacts in Constant Contact; update information as needed, and analyze data against Raiser’s Edge to gain insights into donor engagement with email messaging
• Work with Development Director to manage and continue to build out moves management system in Raiser’s Edge, including tracking grant proposals and donor interactions

Administration

• Keep track of department finances, including processing check requests, credit card reconciliation, budget, invoices, and maintaining all subscriptions
• Handle all administrative tasks, including arranging and set-up of all departmental meetings
• Maintain and refine policies and procedures documents regarding data management and department administration
• Manage and maintain department files to ensure accessibility and accuracy of recordkeeping.

Strategy and Fundraising Support

• Support Chief Development and External Affairs Officer, Associate Vice President of Special Events, and Director of Development in their fundraising, cultivation, and stewardship efforts.
• Serve as a thought partner to the Development Director in developing and improving data systems as department grows in complexity; proactively suggest ways to streamline processes and increase efficiency
• Identify and mark donor prospects by analyzing engagement trends, giving patterns, and wealth information
• Perform other duties as assigned

REQUIRED QUALIFICATIONS

• 2+ years of non-profit experience, including responsibilities for data administration, management and reporting
• In-depth knowledge of donor database management required; 2+ years of experience using Raiser’s Edge, as well as proficiency in NXT, strongly preferred
• Tech-savvy; ability to navigate Raiser’s Edge quickly and accurately, including running complex queries and reports
• Highly detail-oriented and able to accurately process and analyze data
• In-depth knowledge of Microsoft Excel, including functions such as VLOOKUP, pivot tables, etc.
• Strong analytical and problem-solving skills
• Ability to prioritize and successfully manage several projects and navigate changing priorities
• Ability to communicate effectively and explain data processes clearly to development and other staff members

PREFERRED QUALIFICATIONS

• Undergraduate Degree
• Experience with building and maintaining donor and community relationships
• Proficient in MS Word and Outlook