Coordinator, Operations

Position: Coordinator, Operations

Location: Los Angeles, CA (Hybrid) (all candidates should be based in the United States)

Employment Type: Full-time, Hourly, Nonexempt

Compensation Range: $26.50/hour-$32.25/hour DOE

Level: Coordinator I/ Coordinator II

Reports To: Manager, Finance & Operations

Manages: None

Supported By: Operations team, Project Assistants, Program team

Education/Experience Preferences: Associate’s degree, or equivalent professional experience preferred

Start Date: ASAP, open until filled

We Are DigDeep

The DigDeep Right to Water Project is a WASH (water, sanitation, and hygiene) organization committed to closing the water access gap for the 2 million + people in the U.S. who still don’t have a tap or a toilet at home.

DigDeep believes access to clean water is a human right. We run several nationally recognized programs that empower communities to build their own water and sanitation systems. We won the 2018 US Water Prize for our Navajo Water Project, which has brought clean, running water to hundreds of Native families across New Mexico, Arizona, and Utah. DigDeep launched the Appalachia Water Project in 2020, in McDowell County, WV. It has since brought clean, sustainable running water to hundreds of families in Southern West Virginia through public - private partnerships with the McDowell County PSD and East Logan PSD in Wyoming County. In addition to clean running water, the project is installing septic systems and connecting households to centralized sewer. The AWP is now expanding into neighboring states of Kentucky and Virginia to continue its quest of clean water for every Appalachian family. Our water projects expanded in 2022 when we launched our Colonias Water Project. This project works to bring clean, running water to the residents living in communities along the Texas-Mexico border. The Texas colonias are largely unincorporated, low-income communities that fall just outside city limits and often lack basic infrastructure. Our work began in Cochran colonia near El Paso. DigDeep partnered with residents, housing nonprofits, and county officials to innovate a new model for public-private-partnership that brings these basic services to families for the first time. Now we're getting the water flowing in 5 more communities.

The Opportunity

DigDeep is looking for a collaborative, motivated, organized, and detail-oriented person to join our Operations team as the Coordinator, Operations. Reporting to the Manager, Operations, the Coordinator, Operations will be responsible for assisting and supporting the day-to-day operations of the DigDeep Operations department, and the organization as a whole. Acting as the first point of contact at our DigDeep office based in Los Angeles, CA, ensuring the day-to-day to office runs smoothly and efficiently. Day-to-day duties can include, but are not limited to: clerical work, administrative duties, and general office duties to support the workflow of the team in Los Angeles, and the organization as a whole. You will also be responsible for confidential and time sensitive material, and discretion is of the utmost importance The ideal candidate will be passionate about engaging and building relationships with team members, vendors, and contractors. The candidate should love organizing and streamlining processes, and working both collaboratively and independently on a growing, mission-driven team.

Key Responsibilities

This is what you’ll do once you join the team:

Office & Operations Related Duties

• Support general administration at the DigDeep Los Angeles office; this includes, but is not limited to: picking up, organizing, and sorting incoming mail; answering phones; receiving deliveries; coordinating property upgrades, repairs, and general maintenance; making photocopies and scanning; light office cleaning, organization, and upkeep; office organization and supply replenishment; composing and sending mail and emails; and generating and tracking other documents as needed
• Act as a point of contact and/or liaison with building manager, communicating needs, changes, maintenance requests, and updates related to the office space and building
• Greeting and welcoming office guests & visitors
• Provide administrative support to Finance Manager, Operations Manager, People & Culture Manager, and other members of the Operations team.
• Support Operations Manager with various administrative tasks related to fleet management and federal compliance.
• Maintain, organize, and respond to emails from the DigDeep general info box email with clear and timely communication
• Corresponding, collaborating, and liaising with other departments as it relates to organizational needs
• Maintain hard copy and electronic filing system, department records, and department files
• Compiling basic reports as needed
• Assisting with check deposits on an as needed basis
• Corresponding with, and researching vendors and clients as needed
• Assist with ad-hoc projects and support other tasks/duties as assigned

Tech Inventory Related Duties

• Act as Los Angeles inventory liaison between remote staff, Operations team members, and IT team, keeping inventory records up to date and accurate; ensuring assigned tech data is up-to-date and accurately tracked, stored, and updated on Bamboo and on Google shared drive
• Tracking inventory and maintaining accurate and up-to-date details of all tech purchased, received, and repaired, including, but not limited to: name, serial number, date purchased, cost/value, descriptions, employee assigned; repair info; inventory levels; etc.
• Assisting with onboarding and offboarding tech processes for employees, including, but limited to: cleaning and preparing devices; shipping out materials to staff; updating IT inventory; and coordinating closely with the HR team members.
• Conducting regular inventory analysis and reporting; including counts or audits to ensure accuracy
• Manage the device disposal and recycling process as needed, including delivering devices to e-waste recycling centers and updating IT inventory accordingly.
• Collaborating with team members across the organization to track on-hand inventory levels, and address tech-related issues, including ordering, replacing, and assisting with repairs and warranty claims.

Travel Support Related Duties

• Serve as the Los Angeles support contact, liaising with Executive Assistants, Administrative Assistants, and Project Assistants across the organization on all internal and external gatherings and events
• Support the coordination and execution efforts for each event occurring in Los Angeles, CA, including, but not limited to: booking travel for DigDeep staff, planning all logistics for the event (set-up to tear down), coordinating event staff/volunteers, supporting the hiring/booking of entertainment and vendors (e.g. speakers, photographers, caterers, etc.), negotiation of pricing, invoicing and paying performers/vendors, and working professionally with a variety of people including board members, corporate sponsors, partnering organizations, funders, and more.

This job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. As the organization continues to evolve, duties or tasks may change without impacting the overall job description.

Competencies

• Analytical Thinking: Begins to analyze information for related trends, patterns, and gaps. Makes logical deductions from information. Identifies and proposes workable options and solutions for any problems and inconsistencies. Gather information needed to address problems and inconsistencies. Prioritize between multiple issues and tasks. Investigates to define problems more accurately. With guidance, determines importance and priorities for action.
• Collaborative Working: Actively solicits ideas and opinions from others to efficiently and effectively accomplish specific objectives targeted at defined organization outcomes. Often expresses an interest in others' experiences, ideas, and roles. Always remains respectful in communications and approach where disagreement exists. Proactively sources feedback and integrates it into approach. Takes an interest in cross-functional teams and fosters relationships outside of individual scope.
• Initiative: Begins deeper questioning of processes in order to improve them. Able to focus in the face of pressure, deliver against timelines and not be intimidated by tasks/time limitations. Identifies person, resource, or technology that can provide support and procures their input. Identifies problems/challenges and collaborates with management towards a solution.
• Innovation: Actively seeks opportunities to try out new experiences. Beginning to generate innovative responses to current problems. Displays open mindedness and is willing to try new approaches. Adapts readily to changes and needs. Is able to shift attention and priorities in own work in response to needs of their work. Offers suggestions to improve the ways things are done.
• Personal Development: Displays commitment to improving and learning by seeking opportunities for development. Proposes ideas for own development. Independently reviews own progress. Reflects, analyzes and learns from past performance of self and others, both successes and mistakes. Responds well to new situations that require a stretch/growth.
• Professional Communication: Professional presence, strong written and verbal communications skills, with the ability to express oneself clearly and effectively in conversations and interactions with others (both internal and external). Ability to effectively determine and use appropriate written and visual communications, graphics, statistics, presentations, and language in such a way as to have maximum impact on the intended audience. Handles conflict empathetically. Converses and writes in ways that support both transactional and administrative activities. Seeks and shares relevant information, opinions, and judgments. Explains the context of interrelated situations, asks probing questions, and solicits multiple resources of advice prior to taking action when appropriate. Practices active listening, repeats message back to speaker in a way that it is clear that the message is understood.
• Technical Expertise: Has demonstrated ability and depth of knowledge with the technology in the desired technical area. Effectively uses and applies technical knowledge, and uses knowledge to identify solutions to existing problems. Basic understanding of data security best practices.

Skills and Qualifications

We want to hear from you if you have:

• Associate’s degree, or equivalent professional experience preferred
• At least 2 years of applicable professional experience required; experience in nonprofit organizations preferred, but not required
• Proficiency in MS Office Suite, Google Workspace, Zoom required
• Experience with Slack, Expensify, Shopify, Canva preferred
• High levels of trustworthiness, discretion, and professional demeanor
• Great attention to detail, tech savvy, and the ability to self-start and highly self-motivated
• Ability to prioritize, multi-task and follow through with minimal direction
• Flexibility in varied job assignments
• Willingness to pitch in when/where needed
• Ability to lift up to 25lbs, and walk up and down stairs
• Experience/Willingness to work across various cultural contexts and communicating across cultural differences
• Availability for some travel, including but not limited to: Navajo Nation (AZ/NM/UT), West Virginia, Texas, DigDeep HQ, and additional locations as needed
• Understanding of data security best practices preferred

Compensation and Benefits

At DigDeep, we believe that great work requires a great job. We understand that people thrive with rest and holistic support, which is crucial for our long-term success. We take pride in offering top-notch benefits to our team across the United States, prioritizing their health and wellbeing, as well as providing additional support for our employees' families. If you join us, here’s how we’ll support you in your work:

• Competitive wage to commensurate with level of position
• Generous vacation and sick leave
• 23 weeks paid Parental Leave
• Annual Professional Development Stipend
• Annual Wellbeing Reimbursement
• BrightPlan membership (Financial Wellness Benefit)
• Health Benefits
  • Employee Offering: Medical, dental, vision insurance, 100% employer paid
  • Spouse/Children/Family Offering: Employer covers up to $500 of the monthly cost for medical insurance for spouse/children/family; Employer covers 100% of the cost for dental and vision insurance for spouse/children/family
• One Medical membership
• Life insurance, 100% employer paid
• Work laptop
• Monthly cell phone use allowance
• Monthly internet use allowance
• 15 paid holidays (including one week closure for Labor Day)
• Domestic travel
• 401k retirement plan, with employer match