Way Finders - Resident Services Coordinator (Bilingual; Springfield and Agawam)

Way Finders is a 2024 Top Workplaces for Nonprofit organization, named as an employer of choice because our employees said so!

At Way Finders, we are passionately invested in lifting up the region’s people, places, and systems. Though our team performs a wide variety of functions, we are united by our shared mission: to build and advocate for a thriving region; to improve the stability and economic mobility of families and individuals; and to develop and manage a robust range of safe, affordable housing options.

Interested in joining our team of dedicated professionals? Way Finders is currently seeking a bilingual (English/Spanish) Resident Services Coordinator in our Property Management department. The Resident Services Coordinator will further our mission by coordinating support services, initiating referrals, and advocating for frail or at-risk tenants.

Benefits include: 20 days of accrued paid time-off in year one | 15+ holidays annually | Health, dental, and vision insurance options FROM DAY ONE | Educational assistance | Medical Reimbursement Account | Dependent Care Account | 403(b) retirement plan with employer match | Life insurance | Short-term and long-term disability insurance | Transportation benefits | Employee Assistance Program | Annual staff picnic!

Wage starts between $21.50 and $24.25 per hour depending on equivalent qualifications. Interested applicants must submit a resume and cover letter; applications will be accepted until the position is filled. CORI/MVR.

The candidate will work fully onsite, covering properties located in Springfield and Agawam, MA. Occasional evening and weekend hours are required.

Responsibilities include:

• Coordinate support services for tenants by initiating referrals and providing advocacy; counsel tenants on available resources and provide assistance in accessing services as needed and appropriate
• Maintain accurate client case files in a timely manner
• Develop and maintain database of appropriate resources in a proactive, organized manner
• Promote participation and involvement in local senior centers, libraries, etc., to foster a continued link to the community, in an informed, individualized, and empathetic manner
• Develop partnerships with service providers to ensure comprehensive and seamless service delivery
• Ensure materials are accessible for all tenants (e.g. large print)
• Liaise between tenants and property managers
• Identify and communicate in a timely manner any issue that may adversely affect the department or agency

Requirements include:

• 3 years’ equivalent experience in social/human services, or a related role, with 1 year as a field specialist; a combination of experience plus an Associate degree may be a substitute
• Bilingual (Spanish/English) written and verbal skills required
• Demonstrated ability with Microsoft Office applications, and comfort learning new technologies
• Ability to assess priorities, organize, and operate in a flexible manner
• Clear, effective, and timely communication skills
• Ability to occasionally work evenings and weekends
• Valid driver’s license with acceptable driving record; reliable vehicle
• CORI

Way Finders is an Equal Opportunity Employer. This position is available to all without regard to race, color, religion, national origin, disability, age, gender or gender identity, sexual orientation, political affiliation, or veteran status. We provide reasonable accommodation for qualified individuals.