Reporting to the VP of Advancement, the Senior Officer of Donor Experience is responsible for designing, implementing, and leading an integrated and comprehensive stewardship program that promotes engagement and connection with donors at all levels.

Key Responsibilities:

Develops and implements a strategic donor stewardship plan that appropriately acknowledges and stewards all gifts and recognizes and engages donors with an emphasis on major gifts and unique gift acknowledgment activities.
Plans and implements all donor group education, engagement and recognition events to maximize impact and effectiveness, including Professional Advisors Networks and Affinity Groups.
Identifies opportunities to engage emerging donor groups.
Collaborates with Communications and Marketing on the creation of digital and print communication opportunities to connect with donors. Develops impact reports and donor story captures.
Collaborates with Development colleagues to identify and qualify gift opportunities.
Develops quantifiable goals to evaluate success, track appropriate metrics and develops reports to monitor effectiveness of strategies.
Enter and maintain donor information and comprehensive donor coding system in Foundant Community Suite (C-Suite), the Foundation’s donor relationship management system, ensuring consistency and data integrity.
May supervise and mentor other staff.
Other related duties.

Competencies and Attributes:

Demonstrated experience in donor satisfaction, deepening and enhancing relationships with donors and educating donors and prospects.
Demonstrated ability engaging donors and working with individuals of wealth.
Demonstrated ability to work collaboratively within a diverse environment interacting openly with individuals of diverse backgrounds.
Proficient communication and interpersonal skills including ability to build trust, respect and relationships with donors, listening carefully and articulating organizational priorities.
Proficient communication skills; verbal written and public presentation.
Demonstrated project management experience with the ability to prioritize, organize and manage competing assignments, projects and deadlines.
Proven ability to lead and participate in multi-disciplinary, diverse teams achieving exceptional results.
Demonstrated ability to handle sensitive and confidential information with discretion and diplomacy.
Demonstrated knowledge of Microsoft Office Suite products and fundraising CRM.

Education and Experience:

Degree requirement can be substituted with equivalent practical experience.

Bachelor’s or Master’s degree in a related field.
7 years of experience in development, grant making, donor services or a closely related field.
Management experience in development.

Location:

Hartford, CT; Hybrid

For more information about the Hartford Foundation for Public Giving visit:

https://www.hfpg.org/

HARTFORD FOUNDATION FOR PUBLIC GIVING IS AN EQUAL OPPORTUNITY EMPLOYER RELYING ON A DIVERSE GROUP OF INDIVIDUALS AND THEIR RESPECTIVE TALENTS TO ACHIEVE OUR MISSION.

Salary range will be shared with candidates contacted for interviews or upon request by the applicant.

Any and all offers to applicants are contingent on the candidate’s completion of a comprehensive background and reference check to the satisfaction of the Hartford Foundation for Public Giving.

Summary:

Key Responsibilities:

Develops and implements a strategic donor stewardship plan that appropriately acknowledges and stewards all gifts and recognizes and engages donors with an emphasis on major gifts and unique gift acknowledgment activities.
Plans and implements all donor group education, engagement and recognition events to maximize impact and effectiveness, including Professional Advisors Networks and Affinity Groups.
Identifies opportunities to engage emerging donor groups.
Collaborates with Communications and Marketing on the creation of digital and print communication opportunities to connect with donors. Develops impact reports and donor story captures…