E-Learning Design Manager

ABOUT US

UpStart accelerates growth, nurtures ideas, and advances new experiences for the Jewish community by connecting impact-driven entrepreneurs to expertise, community, and capital.

UpStart was founded over fifteen years ago with a sole focus: to accelerate the success of social entrepreneurs fueling a renaissance in Jewish life. Since then, we have invested in hundreds of ventures and their leaders while cultivating an ecosystem of institutional leaders and funders committed to Jewish community change. We are excited to be actively implementing a new Strategic Plan to put social entrepreneurs at the center of everything we do.

INCLUSIVE HIRING COMMITMENT

UpStart is powered by Jewish wisdom, ethics, and values. We believe these elements of Judaism help shape diverse, inclusive, equitable and vibrant communities. As such, we aspire to build an entrepreneurial ecosystem that models a future that is more diverse, equitable, inclusive, and just. Statistics show that women and structurally marginalized and/or underrepresented groups of people need to see themselves in almost 100% of the requirements in a job posting to apply. We welcome you to apply even if you don’t meet 100% of the qualifications, as no one applicant ever does.

UpStart strongly encourages applications from individuals with varied identities and backgrounds, including people of color, women, people with disabilities, immigrants, LGBTQIA people, and people who come from low-income or working-class backgrounds. As an equal opportunity employer, all individuals are encouraged to apply without regard to race, color, religion, age, disability, national origin, gender, sexual orientation, marital status, ancestry, genetic information, medical condition, veteran status, or any other class protected under federal, state, or local laws.

POSITION SUMMARY

UpStart seeks an E-Learning Design Manager to join our Program team and work closely with our Central Operations team to design and implement asynchronous learning for our Network programs for Jewish social entrepreneurs.

This role, overseeing our Learning Management System (LMS) in the Tovuti platform, will be pivotal to the success of UpStart’s program design and oversight. This role will work closely with our content developer to tailor content to meet the needs of learners and align with best practices in asynchronous and E-learning. This role will also be responsible for creating a strong virtual community among learners. Additionally, this role manages all systems administration for the LMS, including troubleshooting technical issues, creating user-friendly experiences, and implementing solutions to improve the user experience.

The E-Learning Design Manager will report to the Managing Director, Learning, Community, and Belonging, and work across the organization to deliver programs that support organizations at various stages of development. This role is expected to travel approximately 2-3 times a year for team retreats, program events, and community gatherings.

RESPONSIBILITIES

Manage Learning Management System (LMS) Functionality and Resource Maintenance

• Maintain and update learning resources, lessons, and platform content
• Manage backend content updates and assignments
• Operationalizes Network offerings on the LMS and registration processes for events by collaborating with the Director, Community Engagement, and Operations Manager
• Design and upload asynchronous learning and live touchpoints in collaboration with the Senior Director, Experiential Learning
• Manage and support the curation of the “resource hub” within the LMS in collaboration with the curriculum design consultant and the Director, Community Engagement
• Maintain integration of third-party apps within the LMS in partnership with Central Operations
• Generate insights through reports and dashboards to track engagement and performance
• Collaborate with Director, Community Engagement to share UpStarter Network events and offerings via the LMS

Manage Positive Participant User Experience on the LMS

• Oversee all asynchronous elements, including resources and curriculum for all learning programs and Network offerings
• Monitor and respond to user support requests and provide troubleshooting guidance for LMS-related issues
• Connect program participants and Network members to relevant staff members and resources to support their learning
• Handle the set-up and management of the events and processes within the LMS
• Build strong virtual community and cohort learning by developing creative opportunities for engagement within the LMS
• Oversee user groups, access, and engagement within the platform
• Monitor and moderate participant chats happening in the LMS as needed
• Monitor the progress program participants are making in their asynchronous engagement, including pulling backend data reports on usage, and collaborating with UpStart teams to ensure participants are on track in their program and engaged in the Network
• Configure, customize, and optimize system functionality and user experience
• In partnership with Central Operations, troubleshoot technical system errors for program participants and UpStarter Network members to ensure a positive virtual learning experience

Collaborate Cross-Departmentally to Ensure Delivery of Asynchronous Programming

• Collaborate with the Central Operations team to ensure cross-functional alignment and accessibility of the LMS with all program schedules, systems, and timelines
• Partner with Central Operations and external marketing consultants to ensure that any external program communications and visual branding are thoughtfully strategized
• Work with UpStart's accessibility leader to ensure virtual programming and platform support the need(s) of diverse learners

Manage Program Participant and Network Onboarding to the LMS

• Oversee training for program participants and UpStarter Network members on how to use and engage with UpStart’s LMS

This job description is intended to convey information essential to understanding the scope of the position. It is not intended to be an exhaustive list of skills, efforts, duties, or responsibilities associated with the position.

SKILLS AND EXPERIENCE

• Minimum 3-5 years of experience designing and managing E-learning platforms
• Expert in managing, innovating, and using learning management systems
• Detail-oriented and understands how to manage resources and databases
• Experience supporting participants in E-learning experiences
• Knows how to build community and motivate people to participate in virtual spaces
• Demonstrated ability to design engaging and visually appealing interactive content
• Commitment to integrating a diversity, equity, inclusion, and justice lens into every piece of their work
• Ability to work with Canva, Google Suite, Adobe, Salesforce, and to learn new software quickly
• Basic experience with AI preferred
• Basic HTML/CSS knowledge preferred
• Able to evaluate and learn from data and feedback
• Successful collaborator across departments and teams
• Innovative thinker, not afraid to provide critical feedback and implement changes
• Expertise and/or experience in entrepreneurship and facilitation and training a plus
• Passion for UpStart’s mission and the work of UpStart’s network
• Commitment to upholding UpStart’s values and Guiding Principles
• Adaptability and agility in the face of change, both organizational and technological

In addition to a competitive salary, UpStart currently offers the following benefits:

• A comprehensive benefits package, including 100% employer-paid medical, dental, and vision insurance.
• Life, short-term, and long-term disability insurance.
• 16 weeks of paid parental leave with no waiting period.
• 100% employer-funded Health Reimbursement Arrangement (HRA) for medical-related travel, up to $1,950 per year.
• FSA and Commuter Benefits accounts.
• Employer-sponsored 401K with employer match.
• Flexible discretionary paid time off.
• Annual $1,500 professional development stipend.
• One-time $300 office setup stipend and provided Mac.
• Monthly $50 cell phone stipend.
• 3:00pm local close-of-business on Fridays.
• Days off for all work-prohibitive Jewish holidays, in addition to secular US holidays.
• A one-month (30 days) paid sabbatical per every five years of employment.
• Occasional travel for meetings, conferences, and other business-related activities.
• A great workplace culture! Check out our culture deck here.