Program Operations Manager

Position: Program Operations Manager

Reports to: Director of Operations & Study Abroad

Role type: Individual contributor

About OneWorld Now!

OneWorld Now! (OWN) is a nonprofit with over 20 years of experience providing inclusive and accessible international education for high school students. As part of our after-school or summer program, students can earn high school world language and elective credit by studying Korean, Mandarin Chinese, Arabic, or Russian. They can also opt to participate in credit-bearing Leadership workshops and apply to study abroad in a range of countries.

OWN prioritizes the determined high school students who are historically marginalized by education systems, especially those coming from communities of color, communities new to the U.S., and communities facing economic hardship. They join class in person and online, from Seattle and across the continent.

OneWorld Now!’s vision is that all youth have access to transformative international education opportunities. To help ensure this, all OneWorld Now! programs are priced on a sliding scale based on family size and income.

OneWorld Now! is committed to being an anti-racist organization and to supporting our youth, staff, and community in our collective, ongoing learning of how we can dismantle all systems of oppression.

About the Role

OneWorld Now! is seeking an energetic, organized, and dedicated individual to join our team as an Program Operations Manager. This position will oversee a range of operational and administrative tasks in support of our programs. If you love helping to create a smoothly-functioning workplace in support of a meaningful mission, this is the job for you!

Minimum requirements:

• High level of comfort with a range of technology platforms (including Google Docs, Google Sheets, and databases/CRMs), and ability to learn new platforms quickly
• Demonstrated experience in developing new systems to improve workflows and organizational efficiency
• Previous experience with project management and project management software such as Monday.com or Asana
• Strong organizational skills and attention to detail
• Experience performing administrative tasks such as managing databases, working in spreadsheets, and providing customer service
• Effective time management and organizational skills, with ability to prioritize and multitask
• Willing and able to use flexible and culturally relevant strategies to reach out to communities and individuals with differing communication styles and needs
• Committed to racial, social, and economic justice; familiarity with or interest in anti-racism and anti-oppression work
• Ability to work successfully independently and as part of a team
• Adaptable and open to feedback, learning, and growth
• Excellent communication skills
• Be legally authorized to work in the US

Preferred characteristics:

The ideal candidate will possess some or all of the following characteristics:

• Familiarity with or experience working with the diverse communities of the Puget Sound region, especially youth, families, and communities impacted by systemic racism
• Ability and willingness to communicate at the intermediate level or above in Somali, Amharic, Vietnamese, Cantonese, or another language commonly spoken among immigrant communities in the Puget Sound region
• Understand the importance of youth development work in creating positive social change

Duties:

Program Operations (45%)

• Manage online student information system (including registration, enrollment, and billing) to ensure smooth running of our programs
• Manage a range of financial operations, including tuition collection, bill payment, reimbursements, and sending tuition payment information to bookkeeper/accountant
• Manage general organizational email inbox (info@oneworldnow.org)
• Track student progress towards receiving credit, including monitoring attendance records, and communicating with teachers, students, families, and peer tutors
• Prepare and send transcripts at the end of first semester, second semester, and summer sessions
• Assist all staff with event planning and logistics (orientations, fundraising events, etc.)
• Assist with program recruitment
• Oversee operations of OneWorld Now’s annual summer program
• Collaborate with program managers and directors to improve their ability to manage resources, measure impact, and scale programs effectively

Organizational Operations (35%)

• Review staff timesheets and coordinate with bookkeeper/accountant to ensure on-time payroll
• Create documentation on standard procedures for various platforms and processes to support teachers, staff, students, parents/guardians
• Identify gaps and areas of improvement to make systems more efficient
• Perform analysis on program survey data, providing recommendations on how programs can improve
• Build an operations handbook for the organization
• Assist Executive Director with tracking progress on the organization’s strategic plan

Other Administrative Tasks (20%)

• Support in hiring and onboarding, including tracking paperwork, administering background checks, and training new staff members in organizational systems
• Assist with onboarding of new staff members
• Collaborate with Executive Director to update employee handbook
• Manage supply orders and reimbursements
• Check Post Office box
• Perform other administrative duties that assist in the smooth running of OneWorld Now!

Compensation, hours, and benefits: This is a full-time (40 hours/week), non-exempt position at a salary of $53,000-$55,000 annually, depending on experience (with an annual COLA increase). Occasional evening or weekend work may be required to support events. Generous benefits package with health insurance (medical, dental, and vision, with 100% employer contribution), retirement, and paid time off policy (beginning with three weeks per year plus two weeks of paid office closure).

Location: 610 Maynard Ave S, Seattle WA 98104. Applicants must be based in the greater Seattle area. OneWorld Now is a hybrid workplace, with employees having flexibility about whether to work from the office or from home. For this position, we anticipate a need to be in the office at least two days per week.

Deadline to apply: Position is open until filled; priority will be given to applications received by March 5. Desired start date as soon as possible.

To apply: Please upload your cover letter and resume at https://oneworldnow.formstack.com/forms/job_application

OneWorld Now! is an Equal Opportunity Employer. We strongly encourage and seek applications from people of color, multilingual and multicultural individuals, and LGBTQ+ individuals. Assistance and/or reasonable accommodations during the application process are available to individuals upon request. To request assistance or accommodation, please contact caitlyn [at] oneworldnow.org.