Volunteer Engagement Specialist

Job Responsibilities:

• Recruit, interview/screen, mentor, evaluate, schedule, and oversee all volunteers. Provide leadership in developing the strategic direction and alignment of the day-to-day work;
• Partner with the Chief of Strategic Philanthropy to develop strategies to convert volunteers into ambassadors within their respective companies;
• In partnership with the Chief of Strategic Philanthropy plan and implement innovative strategies to attract and develop volunteers from corporations, the theatrical community, and local businesses;
• Move volunteer initiatives to be completely data-driven with attention to capturing data, setting benchmarks, and providing analysis on the success of the volunteer program;
• In cooperation with program staff, create and maintain a master volunteer opportunity calendar, place volunteers in assignments, and manage the schedules of volunteers;
• Create and deliver training to program teams to ensure proper management of volunteers once they are deployed to their program/task teams. Follow-up on all engagements;
• Create and develop stories about our volunteer program to share with donors and other stakeholders to deepen/expand our corporate program and build awareness;
• Oversee corporate partner account management to ensure that partner deadlines, goals, needs, and deliverables are met;
• Maintain volunteer and corporate partnership portfolios in an organized and confidential manner utilizing the development’s core database, with a focus on partner retention and expansion. Assist with tracking and attendance for monthly/quarterly reports and calendars;
• Develop results/feedback reports for all corporate/community partners following volunteer activities, events, and campaigns;
• Maintain a positive environment and foster a spirit of community for staff, volunteers, corporate partners, and Encore members;
• Attend conferences, external corporate volunteer events, and community meetings, as requested;
• Handle additional assignments as requested.

Job Qualifications:

• At least 2-4 years of experience in development and/or volunteer management preferred;
• Bachelor’s degree in liberal arts, communications, business or related field preferred;
• Strong strategic thinking, problem solving and project management skills;
• Background in computer operations (Microsoft Office proficiency, Data management skills, etc.) and office support;
• Great organizational skills; and the ability to work well with others;
• Superior communication skills, including written, verbal, and public speaking;
• Detail-orientated, ability to think proactively and troubleshoot on the spot;
• Excellent time management abilities;
• Ability to prioritize and be solution-focused; and ability to multi-task;
• Ability to perform job responsibility with limited daily supervision;
• Knowledge of corporate volunteer programs a plus;
• The ability to listen and cultivate relationships is a must;
• Excellent Customer Service skills and a sense of compassion, understanding, and empathy for the aging older adult population.