Outreach and Training Coordinator

Position Title: Outreach and Training Coordinator

Details: Full time (40hr/wk), Remote, Maryland-based

Salary range: $45-49k

Position Objectives: ISS-USA is seeking a Maryland-based outreach and training coordinator to lead engagement efforts with Maryland Department of Human Services (DHS) Social Services Administration (SSA). The goal of the position is to serve as a designated resource for Maryland SSA local Department of Social Services (LDSS) offices seeking assistance with cross-border case needs and building positive working relationships across the state.

Qualifications: ISS-USA seeks a flexible, outgoing and service-oriented individual interested in serving families affected by cross-border issues. Candidate must have a Bachelor’s degree or higher in social work, human services, or public policy, law or similar degree, with at least 3 years of experience in outreach, partnership development, training, or community engagement, and must reside in Maryland. Previous work in a diverse multi-cultural setting is strongly preferred. The ideal candidate should have a basic understanding of social work, child welfare, or case management principles, with preference for experience working with immigrant populations. Strong relationship-building skills, particularly with underserved and immigrant communities, are essential, as is familiarity with Maryland's public social service programs and immigrant-serving organizations. The candidate must possess excellent research, writing, and critical thinking abilities, strong organizational skills, and the capacity to manage multiple priorities in a fast-paced environment. Outstanding interpersonal and communication skills are crucial for engaging with diverse stakeholders, and the ability to convey complex information clearly and culturally competently is required. Proficiency in Microsoft Office Suite is necessary, with experience in Canva being a plus. The candidate must be able to work independently and as part of a team, and be willing to travel across Maryland. They must embrace the ISS-USA culture which includes ISS-USA’s mission, vision and core values and have a sense of humor.

Responsibilities:

1. Assist the Program and Training Manager with the development, implementation, and evaluation of ISS-USA training and technical assistance initiatives for Maryland SSA.
2. Stay updated on Maryland SSA policies, especially those related to non-citizen children, and relevant state and federal laws.
3. Collaborate with SSA stakeholders to draft guidance supporting system-involved children and adults with immigration-related issues, build relationships with local and national partner organizations, and create referral pathways for emerging case needs.
4. Coordinate statewide technical assistance for LDSS, responding to inquiries, and supporting Intercountry Case Management staff in Maryland-referred cases.
5. Deliver training to Maryland LDSS, track attendance and feedback, monitor knowledge acquisition, and contribute to program improvement.
6. Prepare state reports, represent ISS-USA at relevant meetings, and support the Intercountry Program as needed, ensuring compliance with relevant laws and agency standards.
7. Perform any other duties as requested.

ISS-USA offers a comprehensive benefits package, including paid time off for most federal holidays, including Christmas Eve through New Year's Day. Additional benefits include sick leave, vacation time, bereavement leave, cafeteria plan options, remote work opportunities, and more.

Interested applicants should send a resume and cover letter with the subject line: Outreach and Training Coordinator