Database and Reports Manager

Position:  Database and Reports Manager

Department:  Development

Office Location: New York, NY (Headquarters)

Work Type Designation: Hybrid

• Work from Office and Hybrid employees must be able to commute to the Regional Office as their schedule demands.
• Ensure donation reconciliation, including processing mailed checks and ensuring accurate data entry across physical and online gifts, record-keeping, and reporting of all donation transactions.
• Hybrid schedule to be determined with supervisor.

Reports to: Director of Donor Databases Union Salary Grade: D3. This is a union position. Annual Salary Range: $74,485 - $112,243. The salary for this role will be determined by a candidate's years of relevant experience related to the position, as well as their geographic region. Our salary scale steps start at 1 year or less and go up to 30+ years of experience.

Travel:  None

FLSA Status: Exempt/Full-time

Supervisory Responsibilities: None

Who We Are

Lambda Legal is a national advocacy organization committed to achieving full recognition of the civil rights for the LGBTQ+ community and everyone living with HIV through impact litigation, education, and public policy work. Since 1973, Lambda Legal has used impact litigation and other advocacy tools to decriminalize same-sex relationships; challenge discrimination against LGBTQ+ people and people living with HIV in the workplace, in the home, in schools, in health care, and in the military; and protect LGBTQ+ families, including by winning and defending marriage equality. Our clients are not charged for legal representation or advocacy and Lambda Legal receives no government funding. Headquartered in New York City, Lambda Legal also has regional offices in Los Angeles, Chicago, Atlanta, Dallas, and Washington, DC. We believe that serving the full breadth of the LGBTQ+ and HIV communities requires cultural competency and enthusiasm for diversity of all kinds. To be successful, we must approach our work with an understanding that discrimination based on sexual orientation, gender identity, or HIV status is not the only obstacle to achieving full formal and lived equality for LGBTQ+ people and everyone living with HIV; rather, we recognize the intersectional nature of discrimination, specifically including biases based on race, religion, national origin, gender, disability, education, and class. Considering this reality, we prioritize a proactive commitment to counteracting these biases and their compounding effects in the work we do, but also in how we work together as an organization.

Database and Reports Manager

The Database and Reports Manager is responsible for optimizing database reporting operations to drive data-driven decision-making and ensure high standards of data integrity. This role takes ownership of designing, managing, and refining queries, reports, and lists across platforms such as Raiser’s Edge, Luminate Online, and Excel, to support impactful fundraising insights. Working closely with the Director of Donor Databases, this position not only fulfills data requests and maintains data quality through consistent audits and updates, but also leads initiatives in developing and implementing database policies. Additionally, the Database and Reports Manager provides essential user support and training, empowering staff to adhere to best practices in data management. The role includes assistance with critical tasks such as data entry, gift processing, and financial reconciliation, ensuring smooth, accurate operational processes across the organization.

What you’ll do: Reporting and Data Processing:

• Proactively create and manage a variety of queries, imports, exports, and reports using Raiser’s Edge, Luminate Online, Microsoft Excel, and other tools to anticipate and meet the Development Department’s evolving data and analysis needs.
• Efficiently manage and fulfill requests for mailing and email lists, tailoring output to specific criteria. Prioritize accuracy and timeliness, ensuring that all data provided supports team goals and strategic outreach.
• Generate, analyze, and distribute regular reports on fundraising activities, ensuring insights are timely, relevant, and support data-driven decision-making across teams.

Database Management:

• Ensure data integrity and accuracy across multiple platforms.
• Conduct regular audits of the database to identify and correct discrepancies.
• Review constituent and gift records to ensure both accuracy and consistency.
• Receive and process requests for changes and updates to data with efficiency and accuracy.
• Collaborate on creating standard operation procedures for the database team

Database Team Support:

• Support the Director of Donor Databases on select tasks and during periods of high volume as assigned.
• Assist with data entry, gift processing, and making updates to constituent and gift records as assigned.
• Assist with the monthly reconciliation of Raiser’s Edge income to General Ledger revenue.
• Assist with tasks related to the annual financial audit as it relates to Development income.

User Support, Training, and Policy Development:

• Manage the development and implementation of data management policies and procedures.
• Develop and provide training and ongoing support to staff on database usage and best practices.
• Develop, maintain, and optimize database guidelines while ensuring guides and procedures are up-to-date and recorded.
• Serve as the backup point of contact for user administration and technical issues related to database systems.

Who you are:

With the understanding that no one person will offer every desired skill and characteristic outlined below, compelling candidates will offer much of the following:

• Minimum competencies and qualifications:
• 2-4 years of data entry, data management, and/or reporting experience
• Experience auditing data to ensure integrity across platforms
• Previous experience processing gifts and updating gift records
• Experience providing training to staff on correct processes and procedures for gift processing and database support preferred
• Ability to create and document operating procedures
• Incredibly detailed oriented, well-organized, focused, yet adaptable and responsive.
• Excellent oral and written communication skills.
• Motivated, self-starting, dependable; able to work well under pressure; the ability to work collaboratively with diverse teams.
• Strong analytical skills with the ability to interpret data and generate reports. Proficiency with Microsoft Office Suite (specifically Word, Excel, PowerPoint)
• Proficiency in database software, preferably with Blackbaud products such as Raiser’s Edge and/or Luminate Online.
• Experience in a nonprofit setting preferred.

Successful candidates will welcome the opportunity to work in a racially- and gender-diverse environment and to contribute to a positive and inclusive atmosphere. Working at Lambda Legal requires a demonstrated awareness of and commitment to the concerns of the breadth of the communities that Lambda Legal serves. Prior work on behalf of the LGBTQ+ community and/or people living with HIV is highly desirable. Experience working with other historically marginalized communities (in a professional or volunteer capacity) is also desirable.

All employees at Lambda Legal are expected to adhere to ethical conduct in all interactions and tasks, ensuring a positive and respectful workplace environment.

Why Work at Lambda Legal?

You get to do meaningful, life-changing work at a national level for LGBTQ+ people and everyone living with HIV. Lambda Legal also proudly offers competitive benefits for our team. We understand that our staff’s dedication and effort are instrumental in achieving our mission. A highlight of the benefits we offer include:

• Medical benefits that begin on your start date
• Dental, Vision, and Life insurance (effective 30 days from your start date)
• Short & Long-Term Disability plans (effective 30 days from your start date)
• 403(b) Retirement Plan (employer contribution and matching program begins after 90 days of employment)
• Paid Time Off:
  • Paid Vacation (15 Days)
  • Sick Leave (12 Days)
  • Personal Leave (3 Days)
  • Religious Observance Leave (3 Days)
  • Bereavement and Bereavement Anniversary Leave
  • Floating Holiday (1 Day)
• 12 paid holidays and 5 early office closures
• Flexible Spending Account (FSA/DC FSA) and Commuter Benefits
• Health Reimbursement Account
• $50 monthly mobile phone reimbursement
• Annual professional development fund
• Summer Fridays from Memorial Day to Labor Day
• Premium subscription to the Calm App
• Paid sabbatical after 7 years of service at Lambda Legal (4 weeks for non-exempt positions and 8 weeks for exempt positions)

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Read more about Lambda Legal's work on our blog and Instagram.

Lambda Legal believes in creating a more equitable playing field for applicants and values the depth of relevant skills built through successful education, work, and life experiences. If your background and skills are a close match for this position, you are strongly encouraged to apply.

Lambda Legal is committed to further building and maintaining a staff that reflects the full range of LGBTQ+, HIV-affected and allied communities, and is an equal opportunity employer. We value a diverse workforce and an inclusive culture. Lambda Legal encourages applications from all qualified individuals without regard to race, color, religion, gender, sexual orientation, gender identity or expression, age, national origin, marital status, citizenship or immigration status, disability, veteran status, record of arrest or conviction, or any other characteristic protected by applicable law. Black people, Indigenous people, people of color, lesbian, gay, bisexual, queer, transgender and gender-diverse people, women, people with abilities in multiple languages, immigrants, people living with disabilities, protected veterans, and formerly incarcerated individuals and individuals living with HIV are all encouraged to apply.

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