VISITOR SERVICES ASSOCIATE (SEASONAL)

OVERVIEW

A popular year-round destination, Governors Island is a 172-acre island in the heart of New York Harbor located between Lower Manhattan and the Brooklyn waterfront. For almost two centuries, the Island was closed to the public, operating as a military base for the U.S. Army and, later, the Coast Guard. Today, an award-winning new park is complemented by dozens of unique historic buildings, educational and cultural facilities, a rich arts and culture program and a 22-acre National Monument managed by the National Park Service. Looking ahead, the long-term vision for Governors Island focuses on continuing to expand year-round public access by enlivening it with transformative public art and culture, extraordinary recreational and open space, and research and education dedicated to addressing the global climate crisis.

KEY RESPONSIBILITIES

The Trust for Governors Island seeks a Seasonal Visitor Services Associate to join the Governors Island’s Public Affairs Team. The Visitor Services Associate will be responsible for supporting Visitor Services operations during Governors Island’s high season, providing in-person information and orientation services to visitors, and performing related administrative tasks. This is a seasonal, 5-month position, starting in mid-May and concluding in the beginning of October, and requires work Wednesday-Sunday. This role reports to the Visitor Services Manager.

Other areas of responsibility:

• Greet and provide information to visitors upon arrival to Governors Island and answer questions about visitor information, including but not limited to directional information, ferry schedules, programming, and service alerts.
• Manage Governors Island’s welcome locations and gift shop, maintaining appearance, processing retail and sales, and restocking inventory.
• Rove and troubleshoot operations for up to 20 volunteers/interns daily.
• Assist the Visitor Services Manager with scheduling, tracking attendance, and facilitating daily morning and afternoon debriefings for Visitor Services staff.
• Support staffing of Trust for Governors Island-led free public programs and events on occasion.
• Perform other administrative and programmatic support tasks as needed.

Qualifications:

• High-school degree
• Exceptional communications and public speaking skills
• Strong organizational skills
• Flexible, energetic attitude
• Comfort engaging with diverse communities of all ages
• Ability to work in an outdoor environment
• Valid driver’s license
• Must be NYC-based throughout the job period
• Experience working in a visitor services, hospitality, or retail environment is a plus

Salary: $19-$22 per hour

Location and Schedule: All positions are located on Governors Island. This position is in-person, five days a week.

TO APPLY

We realize that not all applicants match 100% of the qualifications for a role. If you meet many but not all the criteria and feel you may be a good fit for this role, we encourage you to apply.

Please send a cover letter and resume as a single PDF document to jobs@govisland.org with “Visitor Services Associate” in the subject line. No phone calls please.

The Trust for Governors Island values the importance of inclusion, accessibility and a diverse pool of applicants. The Trust for Governors Island is an equal opportunity employer and does not discriminate on the basis of age, color, disability, genetic information, marital status, membership in an employee organization, military service, national origin, parental status, political affiliation, race, religion, sex (including gender identity), sexual orientation, sexual and other reproductive health decisions, or other non-merit factor.

ABOUT THE TRUST FOR GOVERNORS ISLAND

The Trust for Governors Island (The Trust) is a nonprofit corporation created by the City of New York. It is responsible for the redevelopment and operation of 150 acres of Governors Island. The Trust's mission is to realize the full potential of Governors Island for the inspiration and enjoyment of all New Yorkers, demonstrating a bold vision for public space. For more information, visit www.govisland.org