Program Manager, Community-Based Services

Agency Overview:

Doorways is an Arlington-based non-profit agency helping individuals and families create pathways out of homelessness, domestic violence and sexual assault leading to safe, stable, and empowered lives. We envision a community where all people live free of violence and have safe and stable housing regardless of their gender, race, ethnicity, age, religious beliefs, sexual orientation, abilities, language, or national origin. We see a future without homelessness or domestic and sexual violence.

Doorways began in 1978 when a group of concerned community members saw there was no safe place in Arlington for families in crisis. What began then with one shelter and one response has grown into a series of pathways individually tailored for adults, youth, and children seeking safety and shelter. From immediate crisis intervention to counseling, housing, and employment support, we offer real options and multiple pathways for people of all ages and genders—women, men, youth, and LGBTQIA+ people.

Program Summary:

Doorways’ Community-Based Services is comprised of multiple areas that are designed to support individuals impacted by sexual and domestic violence. Through our Community-Based Services, we provide a spectrum of trauma informed, survivor-centered, lifesaving, supportive and educational services to help survivors of all ages learn about their options, increase their safety, and live a life free of violence. These wraparound services enable individuals and families to obtain safety, stability, and self-sufficiency so that they can progress to the next phase of their life.

The 24/7 Crisis response: The 24/7 Domestic and Sexual Violence hotline provides crisis response, safety planning, information and referral, and emotional support to survivors, friends and loved ones in Arlington County. Through the hotline, the 24/7 Hospital Accompaniment and Response Program (HARP) deploys advocates to accompany survivors seeking a forensic exam following a sexual assault or a domestic violence incident. The hotline also provides entry into the Doorways Safehouse, the only domestic violence shelter in Arlington County. The shelter is comprised of a congregate facility, a safe kennel, and a series of safe apartments (non-congregate), in confidential locations throughout the community, providing a safe, temporary home to those who are escaping imminent danger.

The Community-Based response: Doorways’ Court Advocacy program assists survivors of domestic and sexual violence with obtaining immediate and long-term legal protections. With an office at the Arlington County Courthouse, Doorways’ bilingual (Spanish and English) Court Advocates provide education about the legal system, accompaniment during the petition and court hearing processes, and extensive safety planning for anyone impacted by family violence. Our Hotline Specialists provide resource navigation as follow-up supports to hotline callers to check-in to ensure that they have connected to the services they were referred to, to problem solve any barriers to access, and to provide additional safety planning and education. Our community-based services focus on providing support and education to survivors about risks, lethality, and ways to plan for safety.

In all our programs, all are welcome, including women, men, and those who identify as LGBTQIA+.

Position Summary:

The Community-Based Services Program Manager assists in providing oversight of community-based programs and supports the 24/7 operations of the Domestic and Sexual Violence Hotline. The Program Manager is an integral member of the Doorways Joint Senior Leadership and Client Services teams and will promote an inclusive, trauma-informed, client-centered programming that provides excellent quality of care and complies with the highest local and State Accreditation requirements. The position is full-time, onsite and requires a flexible schedule, on-call availability, including evenings, weekends, and holidays in conjunction with other staff. This position reports to the Chief Program Officer.

Essential Duties and Responsibilities: 

Programmatic and Service Delivery Leadership Duties

• Manage and supervise the operations of the Court Advocacy program, the Resource Navigation program, and the 24/7 Domestic and Sexual Violence hotline, ensuring all services provided are client-centered, trauma-informed, respectful, compassionate and in accordance with agency protocols and industry best practices.
• Provide back-up coverage for hotline as needed.
• Provide supervision to program staff and guide client services and referrals based on Doorways trauma-informed service delivery model. Ensure all clients have access to safety planning and advocacy, case management, housing-first options, and that clinical interventions and wraparound services are delivered when necessary and appropriate.
• Ensure program documentation, maintenance of client files, and data entry adheres to all agency and funder requirements, including VAWA compliance, is done in a timely manner, and displays integrity. Conduct periodic quality assurance reviews and develop corrective action plans as needed.

Personnel Duties

• In partnership with Human Resources team, participate in recruitment, hiring, training, and orientation for program staff in accordance with agency policies and protocols.
• Provide consistent reflective supervision to the Hotline Specialists and Court Advocates
• Ensure regular hotline-related support and direction is provided to Safehouse Home Coordinators and volunteers who answer the hotline.
• Coach, support, and conduct performance reviews for program staff per Doorways’ personnel policies.
• Facilitate and coordinate client care meetings and promote collaboration among programs as it relates to client services.
• Collaborate with all Doorways program to ensure staff and volunteers are trained and supported and all clients receive the highest quality services.
• In partnership with other leadership staff, provide training to staff and volunteers regarding domestic and sexual violence, crisis intervention, safety planning, and standard operating procedures of the Hotline and Court Advocacy Programs in accordance with agency policies and procedures.

Management Responsibilities 

• Comply and implement established agency policies and procedures, along with new initiatives and best practices in the industry.
• Work with the Chief Program Officer and the Director of Grants Administration to provide quality assurance for program data, analysis of data and emerging trends, and ongoing data collection training for staff.
• Along with the Chief Program Officer, complete quarterly, mid-year, and annual reports for funders.
• Support agency advancement and fundraising events, and communications and advocacy efforts by speaking as needed for various initiatives, and when appropriate, collecting and sharing clients’ journeys following ethical storytelling.
• Work in partnership with the Chief Program Officer and JSLT colleagues to ensure optimal client care and overall delivery of Doorways mission and strategic goals.
• Participate in the Arlington County Coordinated Community Response to Domestic and Sexual Violence, Project PEACE, representing the needs of Doorway’s clients and programs.
• In collaboration with Doorways leadership participate and actively represent Doorways clients and mission in social safety net local and regional coalitions.

Agency Responsibilities:

• Demonstrate alignment with Doorways’ core values and mission.
• Facilitate and attend trainings and meetings, as required.
• Represent the Programs at various community initiatives and events as requested.
• Maintain current industry knowledge and best practices.
• Current CPR/First Aid certification.
• Completion of CPS background check.
• Flexibility and availability to participate in the agency on call rotation.
• Adhere to agency policies and procedures.
• Other duties as assigned.

Knowledge and Skills Needed:

• Bachelor’s degree in human services field required; degree in Social Work or Counseling preferred; Master’s degree preferred.
• 5-7 years of direct experience working with clients in the human services field.
• Demonstrated knowledge of Intimate Partner Violence, gender-based violence, domestic violence, and/or sexual assault, and homelessness.
• 2-3 years of supervision of direct service staff strongly preferred.
• Excellent time management skills and ability to coordinate complex activities, meet deadlines, and use sound judgment in addressing conflicting demands, utilizing resources, and managing priorities.
• Must demonstrate an acceptance and respect for cultural diversity in all its forms, including race, ethnicity, sexual orientation, abilities, and religious backgrounds and an ability to work collaboratively in an ethnically, linguistically, and culturally diverse environment.
• Demonstrated ability to cultivate and maintain a positive team environment. Coach, support, and lead in a crisis-driven, fast-paced environment of staff and volunteers.
• Fluency in Spanish or another language commonly spoken among program clients preferred.
• Effective communicator, with excellent written and verbal communication skills, and ability to speak to an audience.
• Flexible and a self-starter, with demonstrated ability to exercise independent judgment, mitigate risk, and make sound decisions.
• Excellent people skills with experience collaborating in a multi-disciplinary, diverse, and dynamic team.
• Proficiency in Microsoft Suite, navigating technologies such as electronic database and case management systems (e.g., VADATA, ETO), email and internet platforms.

Compensation:

$68,000 -73,000 commensurate with experience. Excellent benefits – health/dental/vision, life, LTD, 403(b), etc.

Doorways is an Equal Opportunity Employer. 

People of color, women, LGBTQIA+ candidates, and people of diverse backgrounds are strongly encouraged to apply. Doorways is committed to a diverse workplace and to supporting our staff with ongoing career development opportunities.

All staff at Doorways are expected to operate from a survivor-centered, trauma-informed, and equity approach. We believe that people, including underserved populations, must have access to needed services. Continuous application of Doorways values is integral in every position at Doorways.