IT Support Technician

TO APPLY: Interested candidates should attach a cover letter and resume, both as PDF documents, to their application in the Newberry Career Center. Applications sent without both a resume and cover letter will not be considered. To be considered for this role, applicants must be authorized to work in the United States without sponsorship. If you are a qualified individual with a disability or a disabled veteran, you may request a reasonable accommodation if you are unable to apply for a job on this site because of your disability. You can request reasonable accommodation by contacting us through the Jobs email link listed on the Newberry Career Center page.

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Since its founding in 1887, the Newberry has remained dedicated to deepening our collective understanding of ourselves and the world around us. As individuals engage with Newberry collections and staff, they discover stories that bridge the past and present and illuminate the human condition.

The Newberry’s community of discovery is driven by a shared commitment to promoting research, inspiring learning, and using inquiry across the humanities as a tool to engage critically in a vibrant democratic society.

SUMMARY: Reporting to the Director of Information Technology, the IT Support Technician assists with desktop support, application support, and computer deployment. The incumbent will regularly interact with colleagues from various departments and executive levels; and will listen to their technical needs, understand their problems, and implement solutions to them.

This position is part of a bargaining unit represented by AFSCME Council 31.

RESPONSIBILITIES:

• Installs, configures, and maintains computers, printers, and network devices;
• Troubleshoots hardware and software issues, both for onsite and remote users;
• Provides desktop and network support for end users;
• Maintains public access terminals, A/V connected computers, and mobile devices;
• Provides onsite A/V support for public programs and events;
• Supports the needs of the Director and Systems Administrator, as necessary;
• Completes all other operational tasks as needed for the achievement of departmental goals.

QUALIFICATIONS:

• Minimum two years of prior relevant experience required; associate’s degree in computer science, IT support, or related field preferred;
• Experience with nonprofit, academic, or cultural institutions supporting a minimum of 100 users preferred;
• Strong knowledge of Windows operating systems and Windows networking;
• Hands-on experience with the computer support of PCs and Macs;
• Familiarity with Microsoft Office 2016/2019 and Office 365;
• Creative problem-solving and strong documentation skills;
• Excellent written, oral, and interpersonal communication skills;
• Demonstrated ability to work independently, while also working as a team player when necessary

PHYSICAL REQUIREMENTS: Physical strength, mobility, and endurance required for equipment installation and maintenance; ability to lift up to 40 pounds.

SCHEDULE: This is a full-time, nonexempt position, working 35 hours per week, with normal hours generally from 9:00 AM - 5:00 PM, Monday through Friday. This position will occasionally require the incumbent to work on Saturdays. While a remote work arrangement is possible, the incumbent will primarily work onsite.