Medicaid Case Aide- Bilingual in Spanish

Agency Overview

At Neighborhood House (NH), our vision is a healthy, diverse, and welcoming community, free of poverty and racism, where all people thrive. We serve over 16,000 individuals in Seattle/South King County in the areas of early learning, youth development, citizenship, employment, health, housing, resource navigation, and aging adults. In addition to direct services, we use our experience and deep connection to our communities to advocate for equitable access to services, and policy changes that advance equity for all.

When one of us succeeds, we all succeed!

Neighborhood House is on a mission to becoming a multi-cultural, anti-racist agency. We are achieving this by sharing power, listening to and learning from each other and our communities, and working to repair past inequities. We are building a culture where equity is the foundation, inclusiveness is the default, and access for marginalized communities is the norm.

Our Agency Values include Community, Equity, Integrity, Relationships, and Sustainability. More information about our Agency Values can be found here.

Click here for more details about our benefits program.

Job Summary

Neighborhood House has a longstanding commitment to ensure that low income, immigrant, and refugee aging and disabled members of our community age in place, receiving culturally appropriate services that enable the highest quality of life. The primary role of this position is to provide case management to approximately 20-30 clients and conduct in-home functional assessments and arrange for in-home caregiving for elderly and disabled adult clients receiving Department of Social and Health Services (DSHS) Medicaid funded personal care and other services. The Case Aide will work as a member of the MAC TSOA and LTC program’s administrative and clinical teams to provide data management, This position will report directly to the LTC admin Supervisor.

The ideal candidate will have experience navigating within a dynamic and flexible atmosphere and have experience working with diverse populations.

Responsibilities

• Maintain a caseload of 20-30 clients; completing screening and assessments, home visits, and all other requirements to maintain program compliance with ALTSA Long Term Care Manual.
• Utilize DSHS and ADS data systems to generate reports that monitor a number of revolving deadlines; communicate efficiently and effectively to clients, case managers, care coordinators and providers to help clients and their providers maintain compliance DSHS requirements.
• With the support of the clinical team, coordinate the required documentation, authorization, and ordering process for medical equipment requests from clients in compliance with DSHS requirements. Develop relationships with Providers to improve the efficiency of this process.
• Attend trainings and professional development activities as assigned; prepare trainings for the administrative and/or clinical teams as requested.
• Provide language support to the team as assigned.
• Translate flyers and proofread documents in your spoken languages as assigned.
• Perform various administrative tasks, including managing e-fax communication, handling mail correspondence, document checking and monitoring phone calls.
• Perform other duties as assigned.

Qualifications

Minimum Qualifications

• Associate degree in social work, social sciences, health, human services or related field. Experience accepted in lieu of degree.
• Two years of experience working in social services, health, or a similar high-paced environment with an emphasis on diverse populations. An equivalent combination of education and experience may be considered.
• Demonstrated ability to perform job duties within the context of complex Federal and State regulations and definitions and to complete extensive technical documentation.
• Very organized with a high level of attention to detail.
• Demonstrated ability to provide supportive customer service in a high-paced environment.
• Ability to communicate effectively, both orally and in writing, with individuals from a wide range of cultural backgrounds.
• Neighborhood House is on a journey to become a fully inclusive, multicultural, anti-racist organization. Candidate must demonstrate a commitment to advancing racial equity and social justice.
• Must have reliable, independent transportation for periodic travel to client homes and between work sites.
• Must be proficient in key computer applications (MS Office/Word/Excel/PowerPoint/Access).
• Please include a sentence here if this is remote, hybrid, fully onsite etc. If onsite/hybrid, please add the location the person will need to report to and how often (i.e. 2-3 times a week)

Desired Qualifications

• Bachelor’s degree in Social Work, Behavioral or Health Sciences or related field.
• Knowledge of and proficiency in client services-tracking database or related database navigation.
• Knowledge of and proficiency in case management in a multicultural setting
• Knowledge of and experience in elderly or disability issues and social or health related resources that assist elderly and individuals with disabilities maintain their independence and quality of life.
• Bi-lingual in Spanish

Required Credentials

• Must pass Neighborhood House background check requirements.
• Position requires Washington State bi-annual criminal background re-check.

Post-Hire on-the-job Training Requirements

• Current First Aid Certificate within 30 days of hire.
• Current CPR Certificate within 30 days of hire.
• Sexual Harassment Training within 30 days of hire.
• Child Abuse and Neglect training (within 2 weeks of hire).
• HIPAA training within 30 days of hire.
• CARE Training within 90 days of hire.
• Case Management Program Training within 1 year of hire.

Employment Practice

Neighborhood House is committed to diversity and to equal opportunity employment. As an equal opportunity employer, we support and follow federal, state and local laws prohibiting employment discrimination. Neighborhood House does not exclude, deny benefits to, or otherwise discriminate on the basis of race, age, sex, color, creed, religion, caste, disability, national origin, marital status, mental or physical ability including HIV status, height, weight, veteran status, military obligations, sexual orientation and expression of gender identity, or any other classification protected by law. Management and HR staff are committed to ensuring that all personnel decisions that affect employees, clients, volunteers, and board members are made in accordance with the equal employment opportunity principles of nondiscrimination.

Support

Inquiries may be directed to People & Culture at (206) 461-8430 or by e-mail to nhjobs@nhwa.org.