Data and Salesforce Manager

Advocates For Children (AFC) is a dynamic social justice organization that strives to ensure a high-quality education for New York students who face barriers to academic success, focusing on students from low-income backgrounds. AFC works on behalf of children and youth who are at greatest risk of academic failure due to poverty, race, ethnicity, disability, homelessness, immigration status/limited English proficiency, or involvement in the child welfare or juvenile/criminal legal systems. We use uniquely integrated strategies to advance systemic reform, empower families and communities, and advocate for the educational rights of individual students. For more information on AFC, see www.advocatesforchildren.org.

JOB SUMMARY

AFC seeks a full-time detail-oriented, self-directed, and proactive Data and Salesforce Manager with proven Salesforce Administration experience to support our mission by managing the collection, maintenance, and reporting of program data in our Salesforce database. The Manager will be instrumental in AFC’s performance measurement and evaluation cycles, managing data analysis to evaluate organization-wide outcomes and impact. The Manager will report directly to the Chief Operating Officer and will work closely with the Deputy Director who oversees AFC’s legal program.

PRIMARY RESPONSIBILITIES

• Maintaining AFC’s casework and training database in Salesforce, including users and permissions, de-duplication of records, flows, validation rules, and other maintenance
• Implementing and maintaining data governance best practices to ensure data integrity and quality
• Developing and implementing solutions in Salesforce to improve user experience, functionality, and integrations
• Producing analyses, reports, and data visualizations of program data for AFC leadership, staff, and funders for purposes of evaluation, reporting, and audits
• Working with AFC leadership and teams to manage AFC’s annual evaluation cycle, including but not limited to managing data collection for long-term impact evaluation, as well as developing and administering related surveys
• Facilitating the interpretation of data findings and refinement of program targets and benchmarks
• Managing contracts, billing, and licenses related to database and integrations
• Managing external consultants and vendors related to database and integrations
• Serving as AFC’s first response for questions, suggestions, and troubleshooting of the database and other data management tools
• Training staff on database use and data/database best practices
• Leading meetings of internal stakeholders about data trends and needed improvements
• Additional activities related to data(base) maintenance and analysis, as needed

QUALIFICATIONS

• Understanding of and alignment with AFC’s mission. Please review AFC’s work at www.advocatesforchildren.org.
• Bachelor’s Degree, preferably with academic training in statistics, data science, mathematics, or similar 
• At least 2 years of experience in a Salesforce Administration role, ideally in a nonprofit or human services setting
• Salesforce Administrator Certification is strongly preferred, or enthusiasm about pursuing certification
• Strong command of Microsoft Excel
• Experience developing and administering surveys using online survey platforms
• Proven ability to analyze data, produce clean and compelling data visualizations, and share findings with executives and non-technical staff
• Attentiveness to accuracy and detail, with ability to create and maintain quality assurance measures 
• Excellent technical skills and willingness to learn and adapt to new programs
• Strong organizational skills including the ability to juggle multiple tasks and projects while meeting deadlines  
• Strong oral and written communication skills and the ability to work with a variety of people with a wide range of comfort with technology
• Ability to work well independently and in a team 
• Ability to think proactively, anticipate problems, and develop effective solutions 

APPLICATION INSTRUCTIONS

Along with a resume, candidates must submit a cover letter that addresses the following questions:

• How has your work or personal experience prepared and motivated you to contribute to AFC’s mission of ensuring educational equity for students who face systemic barriers?
• Briefly summarize your experience as a Salesforce Administrator or administrator of a similar CRM/database.
• Describe a time when you took a proactive approach to solving a database or process-related challenge. How did you manage the change and the rollout of the solution to stakeholders/staff?
• Share an example of how you used data to evaluate a program’s performance and influence decision-making. What tools did you use, and how did you communicate your findings?

Applications will be considered on a rolling basis starting December 2024. This position would start as soon as possible. Due to the high volume of applicants, only complete applications from qualified candidates will be contacted. No phone calls please.

COMPENSATION

This is a full-time position, with a salary in the range of $76,385- $82,000, depending on experience, and includes a comprehensive benefits package.

This position is expected to work at least 3 days a week in the office and remotely on the remaining days.