Development Operations Manager

About New America: New America is a nonprofit, nonpartisan public policy institute that invests in new thinkers and new ideas to address the next generation of challenges facing the United States. New America is dedicated to renewing, reimagining, and realizing the promise of America by continuing the quest to realize our nation's highest ideals, honestly confronting the challenges caused by rapid technological and social change, and seizing the opportunities those changes create.

Primary Function: The Development Operations Managers will manage administrative and operational development functions and projects to support New America’s fundraising and development team.

Responsibilities:

• Manage Salesforce (SF) database. Update records, pull reports, reconcile numbers and conduct additional research as needed to complete/update records.
• Assist with individual donor solicitation groups--merge letters, gather enclosures, assemble packets, etc.
• Work in coordination with the Executive Office to manage planning and execution of all board meetings and board committee meetings including but not limited to drafting and collecting necessary documents and materials, and fundraising and financial reports.
• Coordinate preparation for fundraising travel by front line fundraisers, President, CEO and additional New America leadership.
• Draft emails, letters and other communication to donors, including but not limited to the donor acknowledgement process.
• Work with the finance team to track incoming payments and reconcile revenue records on a regular basis. Submit a weekly report of incoming payments.
• Manage the Development team calendar and work with the Director of Development on weekly team agendas and briefs.
• Provide logistical support for development events.
• Manage organization’s ‘Charitable Solicitation Registrations’ (CSR) and industry subscriptions.
• Other administrative tasks as required to ensure the team and New America’s success.

Qualifications:

• Graduate of a college or university or possessing relevant professional experience;
• Experience in fundraising, non-profit management, and/or business. administration in a public policy setting.
• Experience and interaction with C-Suite, executive and board of directors preferred
• Work or internship experience in an office setting or another non-profit preferred
• Proficiency with Salesforce, Microsoft Office and Excel, Asana, and Google Docs.
• Excellent oral and written communication skills.
• Attention to detail and strong time management skills.
• Experience monitoring and managing calendars and scheduling meetings across departments and programs.
• Possess high integrity and an ability to interact professionally with internal and external stakeholders.
• Experience with donor and data maintenance platforms.
• S/he should be a self-starter with a positive attitude who can proactively execute on critical functions and take on projects with minimal supervision.
• Thrives as a team member in a fast-paced, high-energy environment.
• Experience interacting with high-profile individuals.
• May need to work (some) evenings and weekends and be capable of planning and managing independent travel.

Compensation and Benefits: This position is a full-time role with benefits. The annual salary will be between $76,000.00 – $94,000.00, depending on experience.

New America offers a highly competitive benefits package that includes health care, dental, and vision coverage; a generous retirement plan; paid time off; observes all federal holidays; and an office-wide closure between Christmas and New Year’s Day.

Location: Remote or Hybrid mode in New America’s Washington D.C. offices

To Apply: Please submit a resume and cover letter. Applications without cover letters will not be considered. Applications will be reviewed on a rolling basis.

Please no email and no phone calls

Originality and Transparency: At New America, we value authentic voices and intellectual property rights. All application materials, including, cover letters, writing samples, and any other submissions, must be solely your own original work. The use of AI text generation tools like ChatGPT, language models, or other artificial intelligence writing assistants is strictly prohibited for any part of your job application. Submissions found to contain AI-generated content will be immediately disqualified from consideration. Applicants have a responsibility to be fully transparent about authorship and any tools or resources utilized. We celebrate human ingenuity and want to hear your genuine thoughts and experiences

New America is an equal-opportunity employer committed to hiring a diverse workforce at all levels of the organization thereby creating a culture that allows us to better serve our clientele, our employees, and our communities. We value and encourage the contributions of our employees and strive to create an environment where everyone can reach their full potential and drive outstanding results. All qualified applicants will receive consideration for employment without regard to race, national origin, age, sex, religion, disability, sexual orientation, marital status, veteran status, gender identity or expression, or any other basis protected by local, state, or federal law. This policy applies with regard to all aspects of one’s employment, including hiring, transfer, promotion, compensation, eligibility for benefits, and termination. This is a bargaining unit position.