Rental Assistance Manager

Rental Assistance Manager

Way Finders is a 2024 Top Workplaces for Nonprofit organization, named as an employer of choice because our employees said so!

At Way Finders, we are passionately invested in lifting up the region’s people, places, and systems. Though our team performs a wide variety of functions, we are united by our shared mission: to build and advocate for a thriving and equitable region; to improve the stability and economic mobility of families and individuals; and to develop and manage a robust range of safe, affordable housing options.

Interested in joining our team of dedicated professionals? Way Finders is currently seeking a Rental Assistance Manager. The Manager furthers our mission by providing exceptional supervision and direction to a team of about ten employees that work to serve clients in our rental assistance programs. The successful candidate will be highly organized, a natural mentor, and highly professional.

Benefits include: 20 days accrued paid time-off during year one | 15+ holidays annually | Health, dental, and vision insurance options FROM DAY ONE | Educational assistance | Medical Reimbursement Account | Dependent Care Account | 403(b) retirement plan with employer match | Life insurance | Short-term and long-term disability insurance | Transportation benefits | Employee Assistance Program | Annual staff picnic!

Wage starts between $59,500 and $67,000 per year depending on equivalent qualifications. Interested applicants must submit a cover letter and resume; applications will be accepted until the position is filled. CORI.

The candidate may work in a hybrid-remote manner appropriate to the needs of the program. Living within easily commutable distance is required.

Responsibilities include:

• Manage the planning, direction, and administration of assigned rental assistance programs
• Provide expertise in the interpretation and implementation of program policies and procedures, including consulting with legal counsel as needed
• Oversee curriculum and planning of staff trainings, including timely updates; ensure the accurate communication of policies and procedures to clients
• Manage the collection and maintenance of data, statistics, and other internal reporting requirements to meet contractual obligations for funding sources; work closely with funding sources and staff to resolve any data discrepancies
• Assist leadership in planning, implementing, monitoring, and evaluating programs
• Continuously evaluate current systems and workflows; make recommendations for changes and improvements with foresight
• Attend local and statewide meetings as a representative of the organization, as necessary
• Appear in court as keeper-of-records, as required
• Establish and maintain strong, collaborative relationships with staff (including across departments), owners, landlords, community groups, fundings, stakeholders, and constituents
• Demonstrate commitment to advancing the tenets of a diverse, equitable, and inclusive workplace through trainings, openness to discussion/feedback, and self-awareness
• Proactively identify and inform leadership of any issues that may adversely affect the department or organization, including funding, financial status, or inquiries from a funding, legislative, or media source
• Remain current on developing trends in housing assistance and related areas

Supervisory requirements include:

• Set effective and achievable training plans for new staff members; evaluate and make process improvements based on feedback
• Evaluate and provide timely feedback to staff on performance-related matters; assess staff members’ strengths and developmental needs; implement performance plans to ensure the development and/or maintenance of necessary skills
• Hire new/replacement staff in an efficient and equitable manner, following recruiting process guidelines
• Those directly supervised may include program specialists, representatives, associates, and temporary workers

Requirements include:

• 5 years' progressively responsible experience in housing, social services, public administration, or a related role; a combination of experience plus a Bachelor's degree may be a substitute
• 1 year in a supervisory or lead role
• Adept with Microsoft Office and database applications, and comfort learning new technologies
• Commitment to high-quality customer service
• Advanced skills in assessing priorities, organizing, and operating in a flexible manner in a fast-paced environment while retaining a high level of attention-to-detail
• Strong verbal and written communication skills, including the ability to positively interact with individuals from diverse backgrounds
• Must earn and maintain funding-based certifications within a limited timeframe
• CORI, as per grant requirements

Way Finders is an Equal Opportunity Employer that seeks a diverse staff in order to reflect our community and those we serve. Qualified individuals from diverse backgrounds are strongly encouraged to apply. This position is available to all without regard to race, color, religion, national origin, disability, age, gender or gender identity, sexual orientation, political affiliation, or veteran status. We provide reasonable accommodation for qualified individuals.