Senior Manager, Data & Growth Operations

About Building Impact:

For more than twenty years, Building Impact (BI) has partnered with companies to strengthen communities through volunteering with local nonprofit organizations. Our mission is to strengthen communities by empowering individuals and companies with the opportunity to volunteer, donate, and connect with high impact, local nonprofits working on critical social issues. In 2024, we worked with more than 58 companies, and engaged more than 11,000 volunteers resulting in $2.4 million total contribution in support of nonprofit organizations and communities across the United States.

The Opportunity:

Building Impact seeks a team-oriented self-starter to support the organization’s growth by leading the creation, implementation and ongoing maintenance of its core business systems and impact reporting functions. The Senior Manager, Data & Growth Operations will play a key role in Building Impact’s plans for scaling its corporate volunteer programs by developing and implementing the systems to support effective and efficient workflows within and across the team. The candidate will have experience designing sustainable and user-friendly technology solutions to enable better impact, and experience providing training and support for team members utilizing the systems. Additionally, the Senior Manager, Data & Growth Operations will play a key role in developing robust impact measures for Building Impact’s work and collaborating with the Program team to deliver insightful reports for our clients.

Key Responsibilities:

The Senior Manager, Data & Growth Operations is expected to be present in BI’s office located in Boston’s Financial District a minimum of 2-3 days per week and will be responsible for the following:

System Design, Implementation and Support (60%)

• Apply a design thinking approach to the development and implementation of the tools and systems that support BI’s workflow from customer inquiry and/or outbound sales through program implementation and impact reporting.
• BI currently uses Hubspot and the Google Suite as its core technical infrastructure, and has selected Monday.com as a project management tool (that is not yet implemented). This role will require an assessment of the current use of tools and systems, then the implementation of a plan to optimize the use of all tools and systems to enable scale and impact.
• Following assessment and system design, develop and implement the necessary systems, structures and use cases for growth and scale.
• If necessary, introduce new tools and resources to fill existing gaps based on ongoing needs assessments.

Data Management and Impact Reporting (20%)

• Ensure continued development and maintenance of an efficient data management system to effectively track engagement of BI’s clients.
• Collaborate with the Program team to define impact measurements.
• Maintain databases and build out dashboards as needed for internal and external uses.
• On a weekly basis, enter data, calculate, and evaluate key impact metrics for each volunteer engagement with clients.
• Enhance the process for collecting and analyzing data and use data guided analyses to help solve, inform, and support the team in making informed decisions
• Translate data analyses into a compelling narrative for stakeholders by working closely with our Marketing team to creatively share the impact of each volunteer program with our clients.
• Monitor and evaluate changes in social impact reporting standards.

Team Support, Training and Management (20%)

• Serve as an internal resource for the team to implement systems and tools for better workflow and efficiency.
• Provide training and ongoing learning and development for the team on the effective use of the team’s systems.
• Serve as the primary contact for vendors with whom BI contracts for technical resources and subscription software systems.
• From time-to-time, support organization-wide “all hands on deck” efforts with large client facilitations or all hands projects.

Qualifications/Experience:

• A minimum of five years professional experience in technical systems design, technical support, workflow management, design-thinking, technology education, or another related field.
• Be well-organized, detail-oriented, a critical thinker, and solutions-driven professional.
• Demonstrated experience developing or creating systems to optimize team collaboration and connection along a sales-through-delivery pipeline.
• A passion for using numbers and metrics to create compelling content.
• Action-oriented, adaptable, innovative and creative leader who understands best practices in workflow management, systems design, and use of technology to facilitate a human-centered experience.
• Dedicated to service and community impact and can speak concretely and passionately about why you do this work.
• Exceptionally organized, with the ability to plan, set achievable goals and then follow-through.
• Demonstrated experience in a small company or organization (fewer than 30 people).
• Comfort operating with large data sets and strong use of Microsoft Excel, Google Sheets, and similar data organization tools.
• Nonprofit/volunteer experience and/or corporate employee engagement experience is a plus.
• Demonstrated experience effectively using Hubspot as a CRM and inbound sales and marketing tool is required.
• Demonstrated experience effectively using a project management software tool such as Monday.com is required.
• Demonstrated experience effectively using Google Suite and other technical tools and resources to manage workflow and schedule meetings.

Benefits & Salary

• Medical, Dental, Vision insurance
• 401(k) eligible
• 15 paid vacation days per year
• 13 paid federal holidays per year
• 5 paid sick days per year
• 3 paid volunteer days per year
• Team lunches provide by Building Impact on Thursdays
• Summer Fridays between Memorial Day and Labor Day
• Monthly allocation for cell phone and commuting reimbursement
• Salary is commensurate with experience and opportunities for bonuses are performance-based
• The salary range for this role is $65,000 - $85,000.

To Apply

Send resume and cover letter to Emily Helm, Strategic Advisor at opportunities@buildingimpact.org.

Include “First & Last name: Senior Manager, Data and Growth Operations” in the email subject line. Applications will be reviewed on a rolling basis.