Administrative Assistant

General Description:

Administrative Assistant

Reports to: Executive Assistant

Who We Are:

Join a Team That’s Making a Difference for Thousands of Families Across New Jersey!

At the Family Resource Network (FRN), we’re committed to improving the lives of individuals living with epilepsy, autism, intellectual and developmental disabilities, physical disabilities, and chronic illnesses. With over 50 programs and services, we’ve impacted the health and happiness of thousands of families for nearly five decades. But our impact doesn’t stop there—our community events, like the “Walk for the ONE” 5k walk/run and the Autism Beach Bash, bring even more people together in support of our mission.

As part of FRN, you’ll be joining a statewide organization that serves approximately 30,000 individuals annually. We offer a family-focused approach through our network of non-profit organizations, providing community-based programs that meet the evolving needs of individuals and families across New Jersey.

At FRN, our values-driven culture is what sets us apart. We are deeply committed to fostering a positive and inclusive environment, where everyone’s voice is heard, and every contribution matters. Our focus on respect, integrity, and teamwork allows us to create meaningful change for the individuals and families we serve, while ensuring that each team member thrives in a supportive, collaborative workplace.

If you have a genuine passion for helping others and are eager to contribute to meaningful change, we invite you to bring your enthusiasm and lend your talents to advancing our mission.

Position Overview:

At FRN, serving others in their time of need is both a privilege and a challenge. As the Administrative Assistant supporting the Executive Assistant to the CEO, you will be at the heart of an organization committed to making a meaningful impact. We are a fast-paced, dynamic team that values proactive problem-solving, resourcefulness, and creative solutions. If you are a personable and self-motivated professional who thrives on delivering exceptional service and contributing to a powerful mission, we would love to hear from you!

In this role, you will partner with the Executive Assistant to support the agency's needs, including assisting the leadership team and influencing the daily operations of the organization.

We are a vibrant team where autonomy, initiative, and problem-solving are essential for success. You will have the opportunity to take ownership, build meaningful relationships, collaborate with leaders, and contribute to the realization of our mission, vision, and values.

Key Responsibilities:

• Provide high-level administrative support to the Executive Assistant by prioritizing and managing the daily needs of the CEO and the organization, including handling special projects as assigned.
• Create an exceptional, hospitality-driven experience for employees and guests by offering a warm, welcoming greeting and ensuring they feel valued and are directed to the appropriate resources. Answer phone calls with a focus on personalized, attentive service, ensuring every interaction reflects care and respect.
• Act as a point of contact for internal and external stakeholders, ensuring clear communication and timely follow-up.
• Prioritize and manage time-sensitive tasks effectively, ensuring deadlines are met and critical needs of the leadership team are addressed promptly and efficiently.
• Handle confidential and sensitive information with discretion, maintaining the highest standards of professionalism.
• Assist in preparing reports, presentations, and documents for leadership and board meetings. This includes coordinating travel arrangements, registering for conferences, and preparing expense reports.
• Oversee office supplies and support general office operations to ensure smooth functioning.
• Maintain an organized and efficient office environment, ensuring spaces are tidy and stocked with necessary supplies.
• Foster a positive workplace culture by building strong relationships, role-modeling agency values, and actively contributing as an engaged team member.
• Participate in onboarding new hires, ensuring they feel welcomed, supported, and aligned with the organization's values from day one.
• Anticipate the needs of staff and leadership, proactively addressing concerns and offering exceptional service.

Benefits of Working with FRN:

• Medical, Dental, Vision, life, and disability insurance
• 10 Paid holidays
• Up to 2 floating holidays
• Additional paid time off last week of December
• Up to 2 paid personal days
• Paid vacation time
• Up to 12 paid sick days
• Ongoing training opportunities for all staff

Qualifications:

• High School Diploma or equivalent required; post-secondary education preferred.
• 2-4 years of experience in administrative support, office management, or a related field.
• Exceptional customer service and communication skills, both written and verbal.
• Proficiency in Microsoft Office Suite; experience with SharePoint, and Teams is a plus.
• A self-starter with excellent organizational skills, attention to detail, and the ability to manage multiple priorities.
• Ability to excel in a fast-paced environment, adapting to shifting needs with flexibility and poise.
• Proven ability to think creatively and solve problems independently.
• Experience working with individuals with developmental disabilities is a plus.
• Bilingual Spanish skills are a plus

FRN is committed to creating a diverse environment and is proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status