Seasonal Quality Assurance Assistant

Join AFS-USA as a Seasonal Quality Assurance Assistant!

AFS-USA increases global competency through study abroad programs, hosting foreign exchange students, and global learning workshops. Our team collaborates nationwide to deliver high-quality programs and global education resources.

As a Quality Assurance Assistant, you will support the Manager of Quality Assurance and Compliance and the Quality and Compliance Coordinators in ensuring adherence to AFS-USA’s acceptance criteria, AFS International standards, U.S. Department of State Exchange Visitor regulations, and CSIET Standards. Your responsibilities will include:

Key Responsibilities:

• Monitor contacts and visits requirements for students on program.
• Track team performance and follow up with volunteers on missing requirements.
• Address compliance-related concerns in monthly contact reports and collaborate with Quality and Compliance Coordinators to resolve issues.
• Review host family applications for completeness and compliance, coordinating with relevant staff, volunteers, and applicants to ensure all requirements are met.
• Monitor Partner Verification Worksheets and communicating with partner AFS offices regarding discrepancies.
• Assist RMCQA staff with various tasks as needed.

Qualifications:

• Bachelor’s Degree or 3+ years of relevant experience.
• Administrative experience
• Excellent verbal and written communication.
• Strong organizational skills and self-motivation.
• Ability to handle confidential information appropriately.
• Ability to work independently and as part of a team.

WORK EXPECTATIONS:

• AFS USA work hours are generally from 9:00 am – 5:00 pm, Monday through Friday EST.

SALARY:

• $18.00/Hourly, 35 hours per week

Non-Discrimination/Anti-Harassment Policy

AFS-USA is committed to a discrimination-free work environment in which all individuals are treated with respect and dignity. Employment with AFS-USA is free from all forms of unlawful discrimination, harassment and retaliation, including behavior which targets an individual or group based on perceived or actual characteristics.

APPLY:

Please note that only completed applications will be considered. If you require reasonable accommodation to complete a job application, pre-employment testing, or a job interview or to otherwise participate in the hiring process, please contact our HR Department at hr@afsusa.org. Only online applications will be accepted.