Director, Theater Operations

The Operations Director, (OD) oversees all public-facing, technical, and facility operations. The OD is supervised by the CEO and works in partnership with the Senior Staff to accomplish the short- and long-term strategic goals of Bedford Playhouse.

Responsibilities:

Theater & Facility Operation & Management

• Operates, maintains and safeguards the technical assets of the theater, including supervising the use of projectors, lighting and sound systems, outdoor equipment (incl. Pop-up Cinema), point-of-sale, and digital signage
• Manage & coordinate the maintenance of all areas of the facility, including auditoriums, lobbies, concessions, Café, box office, administrative offices, storage, Playhouse Lawn, etc..
• Determines the necessary technical supports, such as screen content, lighting, sound, staging, and special needs necessary for events and performances presented at the facility in advance of event dates.
• Management of theater on a daily basis and for rentals and special events
• Ensure that The Bedford Playhouse is providing superior customer service in all aspects of its operation
• Support the Assistant Managers and Shift Supervisors during service to ensure that all guests are happy by engaging them to garner feedback
• Ensure that the Theater remains fully and sufficiently staffed and actively seek out new members of the team
• Oversee hiring practices and training procedures.
• Deliver a comfortable, distraction-free entertainment experience
• Coordinate projection booth operations and duties
• Ensure picture-perfect presentations through auditorium and booth evaluations
• Identify picture and sound problems and correct accordingly
• Solve technical problems quickly and efficiently
• Monitor and advise on trailer and pre-feature programming
• Oversee tracking Movie DCP shipments and returns
• Oversee cleaning of theaters and ensure proper cleaning
• Support the CEO and Artistic Director by completing new and existing tasks as they decide are necessary

Café Operation and Management

• Oversee the function of all food and beverage team members, facilities, sales and costs.
• Oversee café/bar manager to hire, train, manage, supervise, develop, discipline and counsel all food and beverage team members according to company policies and procedures.
• Oversee and maintain high standards of quality and safety in all food and beverage operations.
• Review and evaluate the degree of customer satisfaction to recommend operating and marketing policies whenever a change in demand, customer reviews, or competitive environment requires such changes.
• Oversee the Café team’s creation of the food and beverage menu for the cafe, events, and private rentals, including on premise dining options, grab & go options for theater concessions, beverage tastings, special event menus, and catering.
• Continual awareness of trends, systems, practices and equipment in F&B preparation and service to implement new policies and procedures to benefit the guest experience.
• Monitor, analyze, and control all labor and inventory costs. This includes preparing the appropriate reports, charts, and schedules to ensure that budgets are met or exceeded while quality is maintained and improved.

Inventory & Financial Management

• Create and maintain Operations budget, along with setting projected goals and plans to achieve them
• Oversee Concessions tracking and inventory
• Oversee the upkeep of the maintenance log and incident reports as needed

Human Resources and Administration

• Oversee Operations, Rentals, Cafe + Bar managers and hourly staff
• Work with individual members of the team to coach them towards constant improvement and growth in their job performance and interpersonal experiences
• Work with Rentals and Cafe manager to confirm set-ups for rentals and private events
• Create and maintain SOPS for Projectionist, Box Office, Concessions and Ushers
• Hiring and vetting new operations staff; acting as the first point of interviewing for all potential candidates
• Approve weekly Operations staff schedule

Qualifications and Experience:

• Minimum five years of progressively increasing experience and success in theater and/or venue management with nonprofit experience strongly preferred
• Experience with or ability to learn basic cinema AV and live theater technologies.
• Keen eye for creating an elevated/elegant experience for patrons
• Experience in HR oversight including performance management and staff training
• Technology savvy with experience or ability to manage ticketing and point-of-sale systems.
• Experience in First-class Hospitality Management is a major plus.
• Meticulous attention to detail.
• Ability to think strategically, anticipate future consequences/trends and incorporate them into the departmental planning process
• Ability to think creatively about staffing and organization structure
• Excellent interpersonal, consensus-building, organizational, communication and presentation skills
• Ability to work with various people possessing diverse skills while keeping both the detail and the larger context in view
• Experience managing a small team

Requisite Skills:

• Must have operations management experience.
• Must have previous experience with overseeing events.
• Must be able to work in a fast-paced, detail-driven environment with tight deadlines.
• Must have excellent multitasking and critical thinking skills.
• Must make positive contributions to the creative process, and work as part of a small, collaborative team.
• A passion for cinema, the arts, and community-related programming is a plus!

Job Type: Full-time

Pay: $75,000.00 - $80,000.00 per year

Benefits: Health insurance; Paid time off

Schedule: 8 hour shift; Weekends as needed

Work Location: In person

Please send resume and cover letter to jobs@bedfordplayhouse.org