Postsecondary Program Assistant

TITLE: Program Assistant, Postsecondary

DEPARTMENT: Postsecondary Success & Program Support

REPORTS TO: Coordinator, Goals & Assists Program or Coordinator, Breakaway Scholarships

FLSA STATUS: Part-Time; Hourly; Non-Exempt

EEO STATUS: Professional

LAST MODIFIED DATE: January 2, 2025

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GENERAL SUMMARY:

The mission of Ed Snider Youth Hockey & Education is to create opportunities for under-resourced youth of the Greater Philadelphia Region to prosper in life. The intended impact is that participating youth will become Snider student-athletes with age-appropriate social-emotional strengths and skills to succeed and contribute as students, employees, and community members. Postsecondary Program Assistants will help fulfill many administrative tasks required for Snider's Postsecondary Success team to function.

ESSENTIAL FUNCTIONS & RESPONSIBILITIES:

• Receiving internal and external inquiries related to Postsecondary Success programming and initiatives.
• Processing postsecondary check ins, scholarship meetings, attendance, and other data related to Postsecondary Success Programs.
• Managing numerous student-athlete databases.
• Assisting the Postsecondary Success team with communication efforts to students and parents/guardians.
• Assisting with the preparation and coordination of Snider events.
• Preparation and distribution of promotional materials.
• Occasional travel within the Greater Philadelphia area is required. A flexible work schedule and the ability to occasionally work nights and weekends is required.
• This is a hybrid role, meaning you will work at both the Snider office and virtually. The ability to work 1-2 days per week at our office is required. The Snider office is located in Olde Kensington neighborhood of Philadelphia.
• Perform all other duties and responsibilities as assigned.

QUALIFICATIONS:

• A High School Diploma (or equivalent) is required; Bachelor’s Degree is preferred.
• Knowledge of and experience working with diverse academic, socioeconomic, cultural, disability, and ethnic backgrounds.
• Attention to detail and strong communication skills are critical.
• Advanced computer skills and proficiency with Microsoft Office.
• Working knowledge of Salesforce or other CRM systems is helpful, but not mandatory.
• Applicants should be outgoing and ready to provide a high level of customer service.
• It is especially important that candidates are comfortable working in a fast-paced and high profile environment.
• Strong interpersonal, communication, and organizational skills.
• Successful applicants must be able to pass the PA Child Abuse Clearance, PA State Police Criminal Background Check, and FBI Fingerprint Criminal Background Check.

OTHER CONSIDERATIONS:

The intellectual, social, and physical demands and work environment characteristics described here are representative of those that must be navigated by the Program Assistant to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

INTELLECTUAL AND SOCIAL DEMANDS:

While performing the essential functions of this job, the employee is continuously asked to multi-task under time limits. The position requires constant attention to precise details and specified standards including following simple to complex (more than three steps) instructions, and concentration which frequently extends beyond 30 minutes at a time.

PHYSICAL DEMANDS:

While performing the essential functions of the job, the employee constantly operates a computer and other office devices such telephones, copy machines, fax machines, etc. Occasionally moves about inside office space to access storage areas, cabinets, and office machinery. Occasionally local driving in support of work-related projects. Occasional pushing, pulling, lifting and/or moving up to 50 pounds.

WORK ENVIRONMENT:

The essential responsibilities of this position are performed indoors, mainly at the office, but include occasional visits to Snider ice rinks and special event sites (indoor/outdoor in the weather conditions prevalent at the time). The noise level in the work environments can range from moderate to loud during events/programs and is minimal during non-event/program times.

SCHEDULE:

Most work is completed during standard weekday hours. There may also be opportunities to work occasional night and/or weekend duties in the Greater Philadelphia area. Postsecondary Program Assistants will work in a hybrid environment - they will be required to work at the Snider office located in the Olde Kensington neighborhood of Philadelphia weekly but can also work select hours remotely.

The statements listed above are intended to describe the general nature of the work being performed. This job description is not intended to be an exhaustive list of all duties, responsibilities, or qualifications associated with the position.