Technical Assistance Manager

POSITION DESCRIPTION:

The Texas Network of Youth Services (TNOYS) seeks a Technical Assistance Manager to provide

technical assistance, training, and capacity building support to our diverse network of

youth-serving organizations across the state. The Technical Assistance Manager will (a)

coordinate and provide technical assistance to youth-serving organizations; (b) conduct

qualitative and quantitative research to understand the needs, challenges, resources, and

opportunities of youth-serving providers and youth and young adults; (c) research, develop,

and disseminate materials and resources to support youth-serving organizations; (d) manage

the execution of TNOYS training events, such as conferences, webinars, and in-person

meetings; and (e) provide support on other initiatives of TNOYS’ Practice strategy. Since 1980,

TNOYS has led the charge to strengthen and support the organizations that work for and with

Texas’ most resilient youth and young adults to ensure their success. This work is guided by

four priorities: equity and inclusion, youth voice and youth-adult partnership, research and

performance-driven policy and practice, and cross-systems collaboration. These priorities drive

TNOYS’ strategy to advance systems change in the following youth-serving systems: housing

and homeless services, child welfare, justice, education, workforce, health and behavioral

health, and victim and survivor services. Individuals with lived experiences with these

systems are strongly encouraged to apply.

Reports to: Director of Practice

Principal Responsibilities:

Coordinate and provide technical assistance to youth-serving organizations

• Support program development and provide technical assistance to strengthen and

enhance youth-serving systems at a governmental and organizational level, including but

not limited to researching best practices, updating tools and resources, developing and

implementing new programs.

• Perform partnership building and group facilitation and translate complex policy and

practice information into consumer-friendly plain language.

• Provide consultation and support to youth serving organizations through in-person and

phone support, and by translating materials and concepts across digital and print

platforms such as blogs, brochures, curriculum, articles, technical writing, infographics,

podcasts, etc.

Conduct qualitative and quantitative research to understand the needs, challenges, resources,

and opportunities of youth-serving providers and youth and young adults

• Conduct qualitative research from ideation and design, to data collection, to analysis and

reporting using methods such as focus groups/listening sessions, 1:1 interviews, document

analysis, etc.

• Conduct quantitative research from ideation and design, to data collection, to analysis and

reporting using methods such as surveys, literature review, assessments, etc.

• Collaborate with TNOYS staff and youth and young adults to execute research activities.
• Present research findings at various TNOYS or external events, conference, and webinars,

co-presenting with youth and young adults as appropriate.

• Produce written reports and products providing recommendations based on research

findings to share ideas, data, results, and feedback with stakeholders

Research, develop, and disseminate materials and resources to support youth-serving

organizations

• Develop, deliver, and disseminate training content, resources, and tools designed for

member organizations and external stakeholders serving systems-involved youth.

• Work with the TNOYS team to identify new learning and training opportunities based on

emerging youth services trends, member needs, and changing state and federal policies

and requirements.

• Assess the various publishing channels and mediums available for content distribution

relating to Emergency Resource Management and other TNOYS Resource Centers and

establish a clear direction for leveraging those avenues most effectively for content

distribution and the overall sharing of information for the youth services community.

Manage the execution of TNOYS training events, such as conferences, webinars, and in-person

meetings

• Manage the execution of TNOYS conferences and training events, including planning,

promotion, registration, budget, logistics, and working with state agency partners to

secure CEUs and overall content.

• Represent TNOYS at conferences and events through speaking engagements.
• Expand participation and turnout at TNOYS events and manage follow-up and continued

relationships with presenters and key stakeholders.

• Identify outside trainers and experts to incorporate into the TNOYS training portfolio and

to further our collaboration with other system partners.

• Represent TNOYS at relevant stakeholder meetings, coalitions, and events.
• Perform all technical aspects of virtual training events using Salesforce, Zoom, etc.

Provide support on other initiatives of TNOYS’ Practice strategy

• Collaborate with youth-serving organizations across systems and geographic areas, other

key stakeholders, and youth and young adults with lived experience.

• Sustain and expand partnerships with local and national coalitions, committees, and

other organizations that work across youth-focused systems: housing and homeless

services, child welfare, justice, education, workforce, health and behavioral health, and

victim and survivor services.

• Perform other duties as assigned.

Qualifications:

• Bachelor’s degree required; advanced degree(s) preferred in a relevant field such

as social work, public health, public policy, or related human services field. Lived

experiences can be substituted for educational requirements.

• Minimum 3 years of program and project management experience.
• Ability to build effective and strategic partnerships with a wide range of partners

(public sector, private sector, plural sector, etc.).

• Comfortable in a fast-paced start-up atmosphere and remote work environment.
• Excellent oral and written communication skills & excellent organizational and

time management skills.

• Strong interpersonal skills and ability to work in a team environment.
• Ability to manage several tasks/projects concurrently and prioritize work

effectively.

• Demonstrated research and data analysis experience preferred.
• Training and technical assistance/consultation experience preferred.

Salary & Benefits:

Competitive annual salary of $50,000 - $64,000 annually, depending on qualifications.

Comprehensive benefits package, including medical and dental coverage and generous

vacation, etc.

How to Apply:

To apply, please send a resume and cover letter to resumes@tnoys.org and write “Technical

Assistance Manager” in the subject of email. The proposed start date of the position is March

3, 2025 or earlier if possible. Applicants will be screened on a rolling basis and interviews will

be scheduled as qualified applicants are identified. The final date to submit your application is

January 31, 2025.

About TNOYS:

TNOYS works to strengthen services and support for Texas youth and families to help them

overcome challenges and achieve healthy development. We work with young people across

Texas to center their voices in the policies and programs that most affect them. Our network of

members share a vision of Texas where all youth and young adults are valued, their strengths

are recognized, their voices are heard and respected, and they have access to the resources,

opportunities, and support they need to meet their goals.

TNOYS is an equal employment opportunity employer and strongly encourages diverse

candidates to apply. TNOYS does not discriminate on the basis of race, color, religious creed, sex

(including pregnancy), gender, national origin, ancestry, citizenship, age, medical condition

including genetic characteristics, mental or physical disability, veteran status, marital status,

sexual orientation, gender identity, (including transgender status), weight, height, linguistic

characteristics (such as accent and limited English proficiency, where not substantially

job-related), citizenship status, or any other basis prohibited by law.

Qualifications:

• Bachelor’s degree required; advanced degree(s) preferred in a relevant field such

as social work, public health, public policy, or related human services field. Lived

experiences can be substituted for educational requirements.

• Minimum 3 years of program and project management experience.
• Ability to build effective and strategic partnerships with a wide range of partners

(public sector, private sector, plural sector, etc.).

• Comfortable in a fast-paced start-up atmosphere and remote work environment.
• Excellent oral and written communication skills & excellent organizational and

time management skills.

• Strong interpersonal skills and ability to work in a team environment.
• Ability to manage several tasks/projects concurrently and prioritize work

effectively.

• Demonstrated research and data analysis experience preferred.
• Training and technical assistance/consultation experience preferred.