Senior Manager, Member Services

The National Center for Family Philanthropy (NCFP) welcomes applications for a senior manager on its advancement team. NCFP works in collaboration with visionary philanthropic families to unlock their potential to create meaningful and enduring change.

A member of the advancement team, reporting to the senior director of advancement, the senior manager plans, manages, and executes membership and fundraising strategies for NCFP for a portfolio of members including family foundations and regional associations in an assigned geographic region. They maintain a sophisticated and nuanced understanding of members’ individual interests, passions, connections, and relationships with NCFP to advance successful engagement, cultivation, and stewardship strategies across their portfolio, leading to a superior experience. This team member will also be able to speak with knowledge and understanding about NCFP’s programs and services to members and those in the field. They will successfully complete annual fundraising goals and develop relationships with current and prospective donors, attract new members, retain existing members, and close sponsorships tied to events and programs.

The successful candidate will work with advancement colleagues and peers throughout NCFP, tracking progress toward goals in Salesforce and other internal systems.

Essential Responsibilities

The senior manager, member services will report to the senior director of advancement and primarily will be responsible for:

• • Portfolio Manager and Membership Support (60%)
  • Actively manage a portfolio of network members including family foundations and regional associations in an assigned geographic region. Ensure these members receive timely communications, acknowledgment, and support.
  • Lead the member acquisition, renewal, and reacquisition process for assigned geography. Respond promptly to new member interest requests and seek opportunities to ask for increased funding from current members.
  • Orient new members to the organization; send and file welcome emails; schedule and record notes from discovery calls.
  • Track upcoming calls and meetings and proactively prepare senior leaders with information for calls with identified members and prospects.
  • Build relationships with members to understand their needs and interests, respond to questions regarding general support and reach out to ensure they are aware of upcoming programming.
  • Regional Events (15%)
  • Manage logistics and overall work plan for assigned regional events that focus on member stewardship and acquisition. This includes building possible invite lists through ensuring appropriate follow-up for each attendee.
  • As needed and in consultation with the senior director, engage local partners and/or members in planning and executing the events.
  • Sponsorship Management (15%)
• Support the development and execution of overall sponsorship strategy for signature events and other programs
• Approach prospective organizations in your portfolio about sponsorship opportunities in alignment with the sponsorship strategy
• Ensure sponsors are made aware of all benefits and partner with sponsors to fulfill selected benefits
• Administrative (10%) – Actively maintain data in Salesforce ensuring monthly reports on prospects, pledges, commitments, and payments are always up to date.

The above list includes the primary responsibilities of this role and, while comprehensive, is not exhaustive. All NCFP team members attend bi-weekly staff meetings, contribute to culture efforts, and support the bi-annual forum and other events. These responsibilities are expected to evolve over time based on the needs of NCFP and the skills of the person in the role.

Candidate Profile

The ideal candidate will be inspired by NCFP’s mission to elevate a bold vision for family philanthropy; equip family philanthropies with community, support, and resources; and activate our network to make lasting and meaningful change in the world. They enjoy building relationships and are motivated by reaching goals. They are not hesitant about reaching out to strangers by phone or e-mail, enjoy the rush of securing support, and can regroup quickly when told no to a fundraising ask. They see data input and management as an essential component of relationship management.

We encourage you to apply if you are interested in the role regardless of whether you meet all of the qualifications below. We are interested in meeting candidates who want to learn and grow into the role as defined.

Desired Qualifications

• Five years or more of member and donor experience with at least two or more of being the person making the fundraising ask
• Experience seeking funding and building relationships with private foundations
• Experience closing and managing event and program sponsorships
• Strong track record of building relationships that foster engagement
• Excellent verbal and written communication skills and the ability to adapt tone and message to different audiences
• Interest in family philanthropy; experience is a plus, but not a requirement
• Strong attention to detail and an ability to develop and stick to organizational systems to establish priorities and meet deadlines
• Desire to work in a collaborative, fast-paced, and changing environment
• Ability to manage through ambiguity while knowing when to ask for clarification
• Creativity and the desire to pitch in all tasks, large and small, to support the team
• Experience with database entry; Salesforce a plus, but not a requirement

NCFP is a network of philanthropic families committed to a world that is vibrant, equitable, and resilient. We share proven practices, work through common challenges, and learn together to strengthen our ability to effect meaningful change. As we navigate individual journeys of reflection and transformation, we see the results of intentional, impactful giving.

We promote open inquiry and ongoing reflection to advance the practice of family philanthropy, and we value the partnerships and mutual respect that make it possible for families to discover their purpose and possibilities.

NCFP offers a range of programs and services to foster learning for philanthropic families. We understand family philanthropy has many points of inflection—moments to embrace proven practices and advance momentum or to stall out due to uncertainty and lack of clarity. Our programs are rooted in a Family Giving Lifecycle that provides easy onramps for families to connect with us—to begin planning, learning, and accessing custom support and resources.

Our decades of experience working with philanthropic families uniquely position us as a reliable partner who meets families where they are and provides the support and services they need to move forward with long-term planning and day-to-day decision making with confidence.

For more about the National Center for Family Philanthropy, please visit: www.ncfp.org.