Communications & Engagement Manager

Job Title: Communications & Engagement Manager

Location: Remote (US-based)

Who We Are: At Infusion Access Foundation, we’re all about breaking down barriers to care and making sure patients have access to the treatments they need. We’re a small but mighty team that believes in the power of storytelling, advocacy, and community. If you’re passionate about making a real impact and love engaging with people, you’ll fit right in!

What You’ll Do: We’re looking for a creative and energetic Communications & Engagement Manager to help amplify our mission. Reporting to the Executive Director, you’ll be responsible for getting our message out into the world—whether through social media, email campaigns, storytelling, or event marketing. You’ll help shape our brand, connect with patients and partners, and make sure our communications are as engaging and impactful as possible.

Your Day-to-Day:

Marketing & Communications

• Develop and execute communication strategies that bring our mission to life and connect with the communities we serve.
• Create compelling content for our website, social media, newsletters, and email campaigns.
• Design visually compelling graphics for social media, newsletters, website content, and campaigns that align with the organization’s brand.
• Manage our social media presence—engaging with our audience, growing our reach, and keeping our messaging fresh and authentic.
• Track and report on key engagement metrics, so we know what’s working and what’s not.
• Tell patient stories in a way that’s impactful, uplifting, and drives action.

Outreach & Engagement

• Collaborate with the team to expand our reach within the healthcare community, advocacy groups, and beyond.
• Build relationships with key stakeholders, media outlets, and partner organizations.
• Support marketing efforts to promote our conferences, webinars, and public engagements.
• Provide light event support when needed—we’re all hands on deck when it comes to making an impact!

Project & Performance Management

• Work with leadership to develop a game plan for our annual marketing and outreach efforts.
• Provide quarterly reports on social media growth, email engagement, and outreach impact to the Board.
• Stay on top of industry trends, new digital marketing tools, and best practices in nonprofit communications.
• Work cross-functionally to ensure our messaging stays consistent and mission-aligned.

Special Event Support

• Champions’ Weekend: Project lead digital assets and marketing for Champions’ Weekend. Lead the storytelling component by guiding attendees in crafting compelling advocacy narratives, collaborating with the advocacy and video production teams to align stories with key messaging goals, developing tailored interview questions, coaching participants for on-camera confidence, and overseeing post-event content strategy for social media, newsletters, and fundraising efforts. Create branded materials, such as event signage, social media graphics, and digital storytelling assets to enhance participant engagement.
• Toast: Together for Treatment Gala: Lead the communications and engagement strategy for the annual gala, crafting compelling messaging that highlights the organization's impact, managing event storytelling elements, and assisting in the development of content for speeches, videos, and promotional materials. Oversee post-event content distribution across digital platforms to amplify donor engagement and support. Design event collateral, including invitations, programs, and digital assets for marketing and donor recognition.
• Hill Day: Drive strategic communications and participant engagement for Hill Day, equipping advocates with clear, impactful messaging to share their stories with legislators. Develop advocacy toolkits, talking points, and digital content to support outreach efforts, ensuring patient voices effectively influence policy discussions. Lead follow-up storytelling efforts to showcase the event’s impact across media and advocacy channels. Develop advocacy materials, such as infographics, policy one-pagers, and social media toolkits to support legislative outreach efforts.

How We’ll Measure Success:

• Social Media Growth: Consistent follower growth and increased engagement.
• Email Engagement: Strong open and click-through rates that keep our audience engaged.
• Event & Webinar Participation: Growth in attendance and engagement.
• Media & Outreach Impact: Increased press mentions, collaborations, and partnerships.

What You Bring to the Table:

• Passion & Personality: We want someone who’s fired up about what we do! If you thrive in a collaborative environment and bring creativity and enthusiasm to the table, you’ll fit right in.
• Advocacy & Issue Awareness: Familiarity with the chronic illness community, healthcare access challenges, or political advocacy efforts is preferred. An understanding of how policy, insurance, and patient rights impact access to care is beneficial. Preference will be given to candidates with experience in advocacy organizations, healthcare nonprofits, or political campaigns, particularly in roles involving storytelling, public engagement, or grassroots organizing.
• Storytelling & Content Development: You know how to craft a message that resonates and gets people talking.
• Social Media & Digital Marketing Know-How: You understand social media algorithms, engagement strategies, and how to create content that stands out.
• Graphic Design & Branding: Proficiency in Canva, Adobe Creative Suite, or similar design tools to create engaging visual content that strengthens our messaging and impact.
• Project & Stakeholder Management: You’re a self-starter that can juggle multiple projects, build relationships, and keep things moving forward.
• Adaptability & Creativity: Things change fast, and we need someone who can roll with the punches and bring fresh ideas to the table.

The Fine Print:

• Reports to: Executive Director
• Support Structure: No direct reports, but you’ll have access to external support (freelancers, vendors) as needed.
• Budget Responsibility: You’ll help inform marketing and outreach budgeting but won’t be managing financials directly.
• Event Involvement: You’ll help with marketing and promotional efforts for conferences and webinars, with minimal on-site presence required.
• Travel: Approximately 10% travel throughout the year including evenings and weekends for event support, conferences, and staff meetings. Access to a major airport is required.

Why You’ll Love It Here:

• We’re a team that truly cares about what we do.
• We support each other, celebrate wins big and small, and work together to make a real difference.
• If you want to be part of a mission-driven organization that values creativity, collaboration, and passion—this is the place for you!
• We offer great benefits because we believe in investing in our employees and fostering a trusting, supportive environment.
• You'll thrive both professionally and personally in a workplace that values your growth and well-being.