Human Resource Generalist

Job description

ABOUT US

The Double H Ranch, co-founded by Charles R. Wood and Paul Newman, provides specialized programs and year-round support for children and their families dealing with life-threatening illnesses. All programs are free of charge and capture the magic of the Adirondacks.

Double H is located in Lake Luzerne, NY on more than 320 acres of land with waterfront access and miles of hiking trails. We are ideally situated in the quiet beauty of the Adirondack Park, yet only 3 hours from major hubs like New York City, Boston, and Montreal, Canada.

Double H's facility is a meticulously maintained year-round camp that can accommodate 126 campers and 175 staff and volunteers across a multitude of cabins. Our program areas include both indoor and outdoor pools, high ropes course, archery range, barn with riding arena and pasture, stage area, arts and crafts building which doubles as a ski chalet in the winter, dining hall, ski hill with chair lift, adaptive playground, and various other indoor and outdoor spaces. Throughout the year, we provide summer camp sessions, spring, and fall weekends for families and community groups, a winter adaptive ski and snowboard program, as well as offsite programming through our Outreach Program initiatives.

JOB PURPOSE

The Human Resources Generalist supports the Double H mission in the areas of employee recruitment, onboarding and training, benefits administration, policy and procedure compliance, WIDE (Wellness, Inclusion, Diversity & Equity) initiatives, performance management, and strategic planning. The position takes a people-centered approach to encourage employee engagement and ensure a positive, collaborative work environment. Working closely with Double H leadership, the Human Resources Generalist addresses year-round and seasonal staff needs, including the unique challenges of working in a camp setting.

Schedule

Full-time Monday through Friday. During seasonal programming, be available to work a flexible schedule including occasional evenings and weekends when needed.

ESSENTIAL DUTIES AND KEY RESPONSIBILITIES

Employee Relations

• Foster positive employee relations by addressing and resolving workplace issues fairly and in a timely manner.
• Provide guidance to staff on company policies and procedures.
• Monitor employee morale and implement initiatives to maintain a positive work environment.
• Provide leadership and support to all Best-Place-To-Work culture initiatives, including activities that enhance employee engagement and support WIDE (Wellness, Inclusion, Diversity & Equity) values.
• Conduct staff surveys to gather insights into employee needs, culture, and organization-wide strategic planning.
• Be available to staff and proactive when addressing concerns, mediating workplace conflicts, and maintaining positive working relationships.
• Ensure adherence to federal and New York State employment laws, including child labor regulations and safety standards.
• Ensure consistent application of the organization’s workplace policies, procedures, and practices.

Employee Benefits Administration and Payroll

• Manage employee benefits, including negotiating with providers and administering benefits programs.
• Understand and interpret benefits, including contract language and regulations.
• Educate employees about benefits options and communicate with providers and other stakeholders.
• Determine and monitor employee eligibility for benefits.
• Maintain employee records, including staff files, HRIS data, and other HR documentation.
• Act as the main point of contact for employees’ questions on HR-related topics.

Recruitment and Onboarding of Employees

• Facilitate outreach for open employment positions by posting in digital and print job search platforms, tabling at career fairs, and communicating with local business chambers.
• Carry out the hiring process by conducting resume screening, applicant interviews, reference checks, job offers and completing all hiring paperwork requirements.
• Support managers in the hiring process, including scheduling and conducting interviews and participating in the selection process for year-round and seasonal hiring.
• Process I-9’s, background checks and reference checks for new employees.
• Create standard practices for new hire orientation, including comprehensive training programs.
• Partner with department leaders and managers to ensure consistency across organization.

Learning and Development

• Organize, plan, and facilitate comprehensive training opportunities for all year-round and seasonal staff across departments.
• Develop and maintain camp policies and procedures to effectively guide staff responsibilities and expectations.
• Identify, prioritize, and provide professional development opportunities for employees to continue job growth and skills advancement.
• Ensure managers have the resources to fulfill the organization’s duty of care to its employees, while also aligning with organization-wide human resource goals, policies, and procedures.
• Schedule year-round staff meetings with training curriculum that covers skills development and communication needs of the staff team.
• Develop and deliver comprehensive new employee orientation programs covering camp policies, safety procedures, child protection guidelines, and role-specific knowledge.
• Facilitate training sessions on camp policies, safety procedures, and relevant job skills.
• Review job descriptions to align with role classification/position leveling.

WIDE (Wellness, Inclusion, Diversity & Equity) and Accessibility

• Support an inclusive work environment through building strong WIDE training plans for all year-round and seasonal staff members.
• Ensure compliance with ADA regulations by reviewing accommodation requests, collaborating with managers and employees, and coordinating appropriate outcomes.
• Act as the primary point of contact for employees seeking accommodation by reviewing requests and initiating collaboration with the employee and their manager.
• Facilitate communication between managers and employees seeking accommodation to ensure timely processing and satisfactory outcomes.
• Evaluate the requested accommodation along with job requirements, including consideration of potential adjustments to responsibilities, schedule, equipment, or other workplace modifications.
• Work with relevant departments to coordinate the implementation of approved accommodation, such as necessary equipment, assistive technology, or modified workspaces.
• Maintain detailed documentation of accommodation requests, approvals, implementation, and any follow-up communication to ensure compliance.
• Educate employees and managers regarding the Americans with Disabilities Act, reasonable accommodation policies, and the process for requesting and approving accommodations.

Stay updated on regulations and monitor changes to ensure organization practices align with current legal requirements.

Performance Management

• Design and facilitate employee annual performance evaluations and goal setting, including year-end assessments, to ensure continued engagement and inform compensation decisions.
• Support camp supervisors in performance management of seasonal staff, including conducting performance reviews and coaching or corrective discussions.
• Create a structured system for evaluating employee performance, including clear metrics and expectations specific to each job role.
• Assist managers in setting SMART (Specific, Measurable, Achievable, Relevant, and Time-bound) goals for staff.
• Provide support across departments and managers to ensure consistent application of the organization’s performance evaluation process.
• Investigate performance concerns, mediate conflicts, and provide guidance to managers on addressing employee performance issues.
• Maintain detailed performance management documentation to ensure the evaluation process is timely and meets organization deadlines.

QUALIFICATIONS

Experience, Education, and Licensure

• Bachelor’s degree in relevant field and/or minimum of five years of related experience
• Minimum of five years of professional Human Resources experience.
• Strong knowledge and understanding of Human Resources industry standards and best practices. SHRM or other HR certification credentials a plus.
• Excellent computer skills with experience using Microsoft Office, Excel, Word, Outlook, PowerPoint or Canva, and payroll systems.
• Customer and employee-focused with excellent communication skills.
• The ability to prioritize tasks, be flexible, and work well under pressure with minimal supervision.
• Ability to multitask in a deadline-oriented environment.
• Assure confidentiality with supervisor, staff, and volunteers.
• Detail-oriented, with strong organizational and follow-up skills.
• Project a professional organizational image.
• Maintain friendly and courteous contacts and provide excellent customer service.
• Willingness to work flexible hours including some evenings and weekends, and travel when necessary.

HOW TO APPLY

Find the complete job description at doublehranch.org/employment.

Interested applicants should please submit a resume and cover letter to: Lisa Boucher, HR Director, lboucher@doublehranch.org.

In your cover letter, please include…

• Examples of how you meet the knowledge, skills, and experience required of this position.
• What inspired you to apply for this role.
• Which aspects of our work attracted you to Double H Ranch.

We understand that the application process poses different challenges, and we are committed to fostering a supportive environment for all interested applicants. Please let us know of any accommodation you may need to successfully complete the application process

Job Type: Full-time

Pay: $68,000.00 - $75,000.00 per year

Benefits:

• Dental insurance
• Employee assistance program
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off
• Parental leave
• Retirement plan
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday
• Weekends as needed

Work Location: In person