Tenant Aftercare Supervisor

About Us

Anthos|Home is an innovative nonprofit transforming the way New York City residents with housing subsidies locate and secure stable housing. Modeled after Brilliant Corners in California, Anthos|Home streamlines the apartment search, approval, and move-in processes while addressing gaps in the NYC voucher housing system. We aim to be a game-changer for New Yorkers who are unhoused or at risk of homelessness.

The Role

The Tenant Aftercare Supervisor reports to the Vice President of Aftercare and plays a critical role in ensuring program participants remain stably housed. Aftercare Specialists provide direct support to participants, working closely with property providers, care coordinators, non-profits, and other Anthos|Home teams. The Supervisor will provide oversight, guidance, and training to the Aftercare team while addressing any escalated housing challenges.

Key Responsibilities

• Supervise and support a team of six to seven Aftercare Specialists, ensuring effective service delivery.
• Conduct biweekly one-on-one check-ins with Aftercare Specialists to assess caseload progress and provide guidance.
• Lead biweekly team meetings to discuss best practices, case updates, and operational improvements.
• Assign new cases and ensure balanced workloads among Aftercare Specialists.
• Provide training and onboarding for new team members.
• Ensure Aftercare Specialists complete monthly phone check-ins and quarterly in-unit visits for tenant support.
• Oversee voucher recertification support, ensuring participants are prepared for renewal.
• Enforce timely and accurate updates in Salesforce for tracking and compliance.
• Collaborate with child welfare agencies, preventive service providers, and housing acquisition teams to enhance resources for Aftercare Specialists.
• Monitor the provision of aftercare services to promote participant safety, wellness, and stability.
• Ensure Aftercare Specialists respond to tenant-related emergencies during, and outside business hours as needed.
• Work closely with Fair Futures Coaches, Preventive Services caseworkers, and Health Home Care Managers to ensure wraparound support.
• Review case data and reporting metrics to ensure service quality and compliance.
• Co-lead biweekly or monthly Housing Acquisition, Operations, and Tenant Coordination meetings to foster collaboration.
• Provide input on program improvements and workflow efficiencies.
• Serve as the first escalation point for complex tenant issues and housing crises.
• Participate in case conferences and interagency meetings to ensure collaborative support.
• Flag high-risk cases for review by the Vice President of Aftercare.

Qualifications and Skills

The ideal Tenant Aftercare Supervisor is a Licensed Master Social Worker (LMSW), LCSW preferred, or similar, with a passion for working with vulnerable populations and creative problem-solving skills.

Preferred Experience

• 3-5 years of supervisory experience in housing and/or human services.
• Familiarity with the NYC housing market, voucher system, and tenant rights.
• Strong interpersonal, communication, and negotiation skills.
• Experience developing community-based resources.
• Ability to travel and conduct multiple community visits.
• Ability to use public transportation or meet the same travel requirements with reasonable accommodation.
• Comfort with stair access in buildings without elevators or ability to meet the same requirement with reasonable accommodation.
• Strong critical thinking, organizational, and project management skills.
• Proficiency in MS Word, Excel, PowerPoint, and Salesforce is a plus.
• Passion for the mission of Anthos|Home.
• Ability to work in a diverse environment.

Compensation and Benefits

• Competitive Salary: $80,000-$85,000/year (dependent on experience)
• Hybrid Work Environment: 3-5 days per week in the office/field
• Comprehensive Benefits Package:
  • Health, dental, and vision insurance
  • 401(k) with 4% employer match
  • Generous paid time off
  • Summer Fridays in August
  • Professional development opportunities
• Current wellness perks: Weekly yoga classes, Peloton, and meditation app subscriptions

Join Our Team

Be part of a mission-driven organization making a real difference in New York City. Apply now to help create stable homes for those who need them most!

How to Apply

Please send your resume and cover letter through our careers site.

Anthos|Home is committed to fostering a workplace where all individuals have equal opportunities to succeed. We are an Equal Opportunity Employer and encourage individuals of all backgrounds, experiences, abilities, and lived experiences to apply. Lived experiences is defined to include, but is not limited to, homelessness and/or housing instability. We believe that a range of perspectives strengthens our team and enhances our ability to serve communities effectively. Any applicant who requires an accommodation during the application process should contact Anthos|Home to request such an accommodation.