Community Engagement Coordinator

POSITION SUMMARY

The Community Engagement Coordinator (CEC) is responsible for working alongside community partners to support and advance community priorities in our targeted neighborhoods of Greater Mondawmin & Greater Rosemont, as well as be the face of NHS’ programs and services in the community. The CEC will be the primary relationship-builder between NHS and community leaders and residents. This individual will play an important role with growing assets in the community which include recruiting new homebuyers, small businesses, and real estate investors to foster continued investment into the community, as well as connecting current homeowners with NHS’ home preservation resources. The CEC will conduct community marketing and organizing activities related to NHS’ real estate development work across several neighborhoods in the NHS target area in West Baltimore. The CEC will help existing residents thrive within the community by connecting them with resources, training, and education opportunities. The CEC will coordinate and manage resident-led spruce-up and block projects, larger capital spruce up projects, residential and commercial clean ups, and as available residential façade improvement projects. Lastly, the CEC will refer community members to NHS of Baltimore’s services through counseling and lending as-needed.

ESSENTIAL FUNCTIONS

• Work closely under the supervision of the Comprehensive Community Development Manager on community engagement and internal investment tasks.
• Assist with training initiatives and activities. Work with a minimum of twenty (20) neighbors each year
• Organize and lead quarterly outreach events for renters in the neighborhood.
• Ensure community involvement and input in NHS’ community development strategies.
• Refer 40 community members to Homebuying and Home Preservation services at NHS annually.
• Attend or assist with 30 community association meetings and outreach events annually.
• Identify new resident leader candidates and connect them with pre-existing formal and informal community groups.
• Conduct community outreach activities to inform residents about NHS’ real estate development work and other services.
• Identify and partner with resident leaders to develop self-managing blocks. Work closely with community organizations and other nonprofit groups to develop sustainable partnerships that will help compliment and advance community priorities
• Facilitate connections with residents to resources including services provided by non-profit, city officials, and government agencies.
• Coordinate with NHS Marketing Coordinator to provide information and content for resident stories and community events for NHS e-communications outlets.
• Collaborate with members of the community to create and manage resident market leader’s programs and execute community wide events.
• Support neighbors and participate in planning block clean-ups and other grassroots projects.
• Participate in homebuying events to include, but not limited to, Live Baltimore, Open Houses, and other events to attract new buyers.
• Attend events and work with the marketing team to promote NHS on social media and the organization’s website, to foster a positive neighborhood image
• Positively represent the organization at meetings, volunteer activities and other business-related functions. Deliver presentations and provide information at community meetings and events.
• Provide guidance and support to NHS interns.
• Assist with projects and perform other duties as assigned.

SKILLS, KNOWLEDGE AND ABILITIES REQUIRED

• Strong verbal and written communication skills, including strong public speaking and presentation skills
• Ability to facilitate meetings and deliver information to internal and external clients and community partners.
• Effective listening skills and problem-solving skills. Demonstrated ability to define problems, collect data, analyze data, establish facts, draw valid conclusions, and develop solutions
• Strong conflict management and resolution skills
• Strong background in public information-sharing and relationship building among stakeholders.
• Exceptional service orientation. Excellent interpersonal and relationship building skills
• Excellent planning, follow through, and organizational skills.
• Professional presentation and demeanor
• Ability to demonstrate a working knowledge of all NHS programs and offerings within the first six (6) months of employment. Ability to educate and encourage residents to utilize these services as needed.
• Ability to learn the Healthy Neighborhoods principles of neighborhood revitalization, loan products, target blocks, and block beautification processes
• Ability to gather and understand target community real estate data and trends. Ability to articulate information to various groups, i.e. funders, clients, and other stakeholders
• Must have reliable access to a personal vehicle for transportation to meetings and events.
• Flexibility to work outside of a standard forty (40) hour work week schedule, which may include evenings, nights, and weekends.
• Ability to work effectively with minimal supervision.
• Basic math skills

TECHNICAL SKILLS

• Proficiency in all Microsoft Office applications; knowledge of Adobe Creative Suite a plus; knowledge of GIS mapping a plus.

EDUCATION AND EXPERIENCE

• High school education or GED
• Bachelor’s degree in a relevant field a plus, including but not limited to social work, human services, city planning, urban studies or development is a plus.
• One to three years of community organizing, community outreach, human services, social work, customer service, city and regional planning, and/or business work experience, or equivalent education and experience.

MANAGEMENT/SUPERVISOR RESPONSIBILITIES

This position does not have supervisory responsibilities.

PHYSICAL REQUIREMENTS AND WORK ENVIRONMENT

This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, smart phones, office phones, photocopiers, filing cabinets and fax machines. The noise level in the work environment is usually moderate.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.