Innovation Technology & Data Manager

At DC Affordable Law Firm (DCALF), we believe everyone deserves access to justice and that income should never be a barrier to a family’s receipt of high-quality legal representation. DCALF delivers accessible justice to modest-income DC residents who do not qualify for traditional sources of free civil legal services and cannot afford standard representation and fills critical gaps by using innovative programming to expand access to justice and empower lower-income community members with unmet legal needs. DCALF provides a wide range of no-cost and low-cost family law, probate, estate planning, and immigration legal services to DC residents and individuals navigating DC legal issues. We are fiercely dedicated to leveling the playing field and ensuring historically underserved clients can tackle some of life’s most daunting legal issues with a lawyer by their side.

The Innovation Technology & Data Manager position has been created in response to the growth of DCALF’s legal team and commensurate need for more sophisticated in-house data management, analysis, and reporting capabilities. DCALF has made considerable investments in our technology infrastructure and the evolution of systems in recent years, which will fall under the management purview of the Innovation Technology & Data Manager. The Innovation Technology & Data Manager will report to the Chief Operating Officer and be responsible for maintaining, developing and expanding the IT and Data platforms used primarily by the legal team and, where appropriate, across the organization, and serve as the lead point of contact with external vendors. The Innovation Technology & Data Manager will also be adept at building relationships with people from diverse backgrounds, have a strong sense of empathy, organization, and professionalism, able to work independently to meet time-sensitive deliverables, and committed to supporting our organization’s race equity initiatives. This is an exempt, part-time position for 30 hours a week.

Legal Case Management and Document Storage Administrator

• Create and maintain staff access to legal case management and document storage platforms, such as Clio and NetDocuments.
• Provide onboarding training and ongoing training, support, and policy/practice documentation for staff on these and other relevant systems.
• Oversee the maintenance of the system and lead periodic reviews of platform performance/upgrades.
• Manage the non-case-related document storage for the organization through Microsoft 365, collaborating with external vendors as needed.

Client Eligibility and Systems Management

• Work with DCALF’s outside technology vendors to coordinate modifications to DCALF’s external-facing online client intake system for potential clients and troubleshoot issues with the intake system serving as an intermediary between DCALF staff and vendors as needed.
• Work with vendors to ensure client intake system operates consistently with programmatic goals, objectives, and practice evolutions.
• Conduct periodic audits of client eligibility for services based on programmatic and funder requirements.
• Data management and upkeep related to conflict checking system consistent with Rules of Professional Conduct applicable to law firms.

Data & Reporting

• Work with outside vendors to continue the automation and development of data/performance dashboards for all legal programs.
• Assist with the configuration of the data strategy for optimal reporting and tracking performance metrics based on the needs of the Leadership and Legal teams, collaborating with external vendors as needed.
• Implement review/testing systems to ensure data hygiene and integrity and verify accuracy of all information used for reporting purposes.
• Coordinate the monthly and quarterly grant reporting commitments with legal, development, and finance teams.
• In conjunction with legal program supervisors, oversee and drive staff compliance with data maintenance policies and practices.

Organizational Leadership and Administration

• Draft, implement, and uphold new and existing policies and best practices related to technology systems and data, coordinating with supervisory and Leadership teams to accomplish shared goals and organizational objectives.
• Working in conjunction with Leadership, Legal, and Operations Teams, identify areas of improvement in technology and data systems and practices and propose solutions to address areas of concern and opportunity.
• Foster growth of an inclusive and equitable workplace.
• Ensure staff concerns and questions are communicated to senior leadership team and resolved in a timely manner.

Qualifications

• 5+ years of experience in IT, data management, or related expertise in a legal services environment preferred.
• Demonstrated experience managing legal technology platforms.
• Experience in coordinating and overseeing technology projects, initiatives, systems migrations, and other strategies.
• Ability to facilitate communication between staff, leadership, and outside vendors.
• Strong skills in Change Management.
• Experience in legal services organizations/legal operations is a plus.
• Outstanding Microsoft 365 skills, including Outlook, Teams, and SharePoint.
• Proven ability to learn and gain mastery of new or unfamiliar technology systems or platforms.
• Demonstrated experience with training and supporting staff use of new technology and policies.
• Excellent Help Desk abilities, including a solution-oriented approach and willingness to troubleshoot issues with staff and vendors.
• Highly organized, detail-oriented, and able to work in a fast-paced environment.
• Ability to manage highly sensitive, confidential information.
• Commitment to diversity, inclusion, and race equity.
• Ability to foster strong relationships with colleagues, partner organizations, and vendors.
• Willingness to reflect upon constructive feedback.
• Additional technology skills are a plus.

This job description is not necessarily an all-inclusive list of job-related responsibilities, duties, skills, efforts, requirements, or working conditions. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the position or to require that other or different tasks be performed as assigned.

In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification upon hire.

DC Affordable Law Firm is a 501(c)(3) organization. Employees with federal student loan debt may be eligible for Public Service Loan Forgiveness. For more information, visit https://studentaid.gov/manage-loans/forgiveness-cancellation/public-service.

Work Environment

DCALF is currently working in a hybrid remote/in-person model. At a minimum, the position requires in-office presence two days per week consistent with staff needs and organizational policies.

Equal Employment Opportunity

DC Affordable Law Firm is an equal opportunity employer and complies with all applicable federal, state, and local fair employment practices laws. DCALF strictly prohibits and does not tolerate discrimination against employees, applicants, or any other covered persons because of race, color, religion, national origin, ethnicity, citizenship, sex (specifically including pregnancy, childbirth, breastfeeding, and related medical conditions), gender identity or expression, unhoused status, age, disability, genetic information, marital status, personal appearance, sexual orientation, family responsibilities, matriculation political affiliation, tobacco use, credit information, status as unemployed, past, current, or prospective service in the uniformed services, or any other characteristic protected under applicable federal, state, or local law.