Community Engagement Director

POSITION: Community Engagement Director (CED)

CLASSIFICATION: Full time – 40 hours, exempt

REPORTS TO: HBLA Director

COMPENSATION: $90,000- $100,000 DOE

POSITION START: February 2025

WORK SCHEDULE: Tuesday – Saturday, regular business hours and weekends/evenings as needed

TO APPLY: https://app.trinethire.com/companies/20343-a-sense-of-home/jobs/105093-community-engagement-director

ORGANIZATIONAL MISSION

A Sense of Home (ASOH) strives to prevent homelessness by creating first-ever homes and a community for youth aging out of foster care. 50% of those struggling with homelessness are former foster youth. The homeless crisis can only end through prevention. The model has been so successful, ASOH will scale in the new regions in the coming months. Here is an example of the work.

Within a few days of the LA fires A Sense of Home (ASOH) launched a new emergency relief program, Home Bank LA (HBLA) to meet the overwhelming need to help displaced families who fled the LA fires. Tens of thousands of our community members have been forced to live on the floor in empty spaces. Based on our unique experience, we quickly deployed our systems, during this time of emergency to support those who lost everything in the fires. Home Bank LA was launched to provide fully functioning home environments for our community members devastated by the fires. For the last 10 years ASOH has been perfecting its technology and operational systems to harness community volunteerism, and donated furniture and home goods to transform empty spaces into homes.

Just like ASOH, the newly created HBLA will provide everything for our neighbors to feel at home again.

POSITION PURPOSE

ASOH is in an expansion phase. ASOH HQ is opening chapters in numerous regions in the coming months. Simultaneously ASOH HQ is meeting the moment by launching HBLA while overseeing ASOH’s first ever chapter ASOH LA.

The CED will be instrumental in heralding this growth with respect to advancing HBLA. The CED oversees the IM (who onboards applicants) onboarding and scheduling volunteers, receiving donations, warehouse management, and distribution of household furnishings to applicants, to ensure fulfillment of organizational mission and targets.

HBLA is hiring its first ever Community Engagement Director (CED) to coordinate and work directly with volunteers of the program. Within the El Monte warehouse, volunteers select, design and stage the items for each home. They then welcome a recipient into the warehouse and reveal the stage home. After a ceremony, the volunteers load up the recipient’s truck while the individual or family enjoys some lunch/ snacks and refreshments. The CED ensures that volunteers treat each recipient with community love and dignity in the ASOH spirit. This position ensures that the recipients have the best possible experience and inspire and motivate the volunteers in the spirit of ASOH. The CED educates the volunteers on all that is needed in order that the flow of In-kind items and volunteers continue. The CED has the opportunity to grow within the overall organization.

The CED should value community building, kindness and has a desire to treat all with dignity and respect. The CED should be uniquely industrious, innovative, creative, and can work in any environment, evaluate a scene, identify what is needed and execute upon it. The CED must be a multi-talented self-starter, well equipped to oversee several moving pieces and have the capability to manage staff and budgets. The CED will report directly to the Director of HBLA and HQ staff who are providing support in the first year.

ASOH seeks a CED who deeply respects the achievements, ethics, values and legacy of ASOH. This role is for an individual who can embody the ASOH mission at this unique moment in history, to propagate human connection and unity.

ASOH evolved out of a genuine random act of kindness and continued because the best of humanity showed up. And because we created a safe space for both volunteers and recipients to work together in authenticity, transparency, respect, heart and honesty. HBLA seeks a CED who deeply respects this legacy and a has the passion to propagate human connection and unity.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Volunteers – The CED is responsible for all aspects of the HBLA volunteer program, including:

• • Attending all volunteer events at the HBLA operations center.
  • Recruitment, onboarding, and management of warehouse volunteers.
  • Managing the volunteer calendar, communications, and opportunities as they arise.
  • Creating new opportunities to increase volunteer opportunities — whether is through “kit drives” or furniture building and other warehouse activities
  • Greeting volunteers as they arrive to HBLA warehouse
  • Managing all volunteer related data on the ASOH app and Constant Contact and Etapestry
  • Working with the IM to evaluate the needs of each applicant

Sponsorships – The CED is responsible for all aspects sponsor management for HBLA, including:

• • Looking for opportunities to create sponsored volunteer events
  • Onboarding sponsors in accordance with established procedures
  • Ensuring all sponsors and their volunteers are properly signed up in the ASOH APP
  • Securing prompt payment for sponsorships
  • Managing all aspects of kit drives and kit making events
  • Managing all sponsor related data on the ASOH app and eTapestry

Administrative – The CED is responsible for certain chapter administrative duties including:

• • Promptly handling all volunteer and general emails accounts
  • Basic office/warehouse upkeep and housekeeping
  • Answering phone calls and channeling messages
  • Responding to inquiries via social media upon request
  • Managing visitors to the ASOH warehouse.

Events - Assists with all aspects of HBLA events, including all pre and post-event tasks, working with event databases like OneCause, eTapestry, Constant Contact, the ASOH App.

Fundraising - The CED elevates the organization’s storytelling and marketing to advance the organization’s awareness and fundraising goals. Fundraising goals are accompanied with each marketing campaign and event. The ability to inspire and ensure the story resonates with the target audience is reflected in the amount raised per event and/ or campaign.

Development and Communications- As the guardian and gatekeeper of the program’s lifecycle, the CED, serves as the conduit between all stakeholders (donors, volunteers, applicants, and staff) and leadership. This includes giving tours to donors or VIPs, and communications with foundations, corporations, etc as directed. The CED handles various communication and fundraising tasks including:

• • All aspects of Constant Contact email, including upkeep, responding to replies, drafting newsletters and distribution.
  • Coordinating with special event staff.
  • Export/import of all in-kind donors, sponsors and volunteers from ASOH app to Constant Contact and eTapestry, preparing management reports.
  • Upon request perform social media/marketing functions that might include:
  • Schedule and coordinate filmmakers to capture content.
  • Capture additional content and share content as directed.

Community Engagement and Relationship Management – The CED ensures that ASOH is consistently retaining existing new sponsors, community partners, brand partners, donors, volunteers while attracting new ones by:

• • Regularly search for opportunities to create campaigns to re-engage lapsed sponsors, donors, volunteers, and brand partners.
  • In coordination with CEO/ED, handle, and channel all inquiries from the press, influencers and requests for founder-as-a-speaker/panelist opportunities.
  • Represent ASOH at speaking all events and presentations.

Warehouse & Logistics – The CED is responsible for ensuring that the HBLA warehouse is welcoming and orderly, while ensuring the warehouse complies with safety regulations and remains organized at all times for safety and optimal efficiency.

Staff Management – While the CED will initially directly execute on the duties and responsibilities outlined herein, in alignment with the budget and coordination with leadership, the CED will hire and train additional employees, when leadership determines it is necessary to handle various aspects of the program. The CED will directly manage employees.

Data & Evaluation - The CED is responsible for the collection of volunteer, sponsor, and community engagement data, tracking outcomes, and evaluating program success and impact, using our proprietary software (The ASOH APP). The CED is also responsible for providing data and information, upon request, for grant applications and reporting, and ensuring that required outcomes are met/exceeded.

Professional Development/ Training - The CED is responsible for implementing the training program for all supervised staff that ensures team members, and in some cases volunteers, are properly trained on safety and DEIA practices. This includes scheduling trainings, tracking completion, and research on any additional training or individual professional development needed.

All employees who work in the department cover for each other during periods when an employee is out or a position is vacant. This means you may have to occasionally take on tasks outside the normal scope of your job.

Duties and responsibilities may be added, deleted, modified or changed at any time at ASOH’s discretion. Changes may be made formally, informally either verbally or in writing.

EDUCATION/EXPERIENCE

• • Related experience with volunteers, administrative tasks, and working with diverse populations. Bachelor’s degree preferred.
  • Experience in Case Management preferred.
  • Capable on Excel, PP, Word, Mailchimp, 74WPM, social media and creating graphics
  • Organization of one’s time and of a keen eye to organize and store inventory.
  • Valid driver’s license, proof of vehicle insurance required as driving for work may be required

Knowledge of and experience in:

• • Shared Media and Data Management: Comfort with WeTransfer, Dropbox and Google Drive for data/content management
  • Analytical Skills: Ability to process and analyze vague, abstract verbal and written instructions. Ability to visualize and assess abstract ideas and develop structured plans for implementation of marketing plans. Ability to read, analyze complex documents, and communicate analysis in oral and written form.
  • Reasoning Ability: Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.
  • Communications: Requires public speaking, phone conversations, use of email, writing letters and memos, face-to-face discussions and presentations with individuals or teams and contact with others
  • English Language - Strong knowledge in reading, writing and speaking of the English language including excellent knowledge of spelling, rules of composition, and grammar. Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees of the Company.
  • Customer and Personal Service: Knowledge of principles and processes for providing superior customer and personal services. This includes recipient, donor, corporate partner, and staff needs’ assessment, meeting quality standards for services, and evaluation of satisfaction.
  • Administration and Management: Knowledge of business and management principles involved in strategic planning, resource allocation, leadership technique, and coordination of people and resources.
  • Mathematical Skills: Ability to create templates and formulas in Excel, add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.
  • Computers and Electronics: Strong working knowledge of Excel, Google Apps, email, social media networks, computers, smartphones, equipment, graphics software and CRM systems.
  • Clerical Knowledge of administrative and clerical procedures and systems such as word processing, managing files and records, and other office procedures and terminology.

WORK ENVIRONMENT

• Lifting and moving - Requires ability to lift, move, transport, and stage furniture and other home goods sometimes in excess of 50 pounds.
• Body positioning - requires using hands to handle, control, or feel objects, tools or controls and prolonged periods of standing and/or sitting
• Competition - requires competition or awareness of competitive pressures
• Conflict - requires dealing with potentially unpleasant, angry, or discourteous people; including conflict situations
• Impact of decisions - requires making decisions that impact the results of co-workers, vendors, sponsors, donors, volunteers or the company
• Opportunity to make decisions without supervision - Requires making decisions that affect other people, the financial resources, and/or the image and reputation of the organization
• Level of challenge - requires being exact or highly accurate. Also requires repeating the same physical activities or mental activities over and over - often with freedom to determine tasks, priorities, and goals
• Pace and scheduling - requires meeting strict deadlines and adhering to tight timelines
• Personal Interaction - requires work with external individuals, organizations, businesses or the public. Also, requires coordinating or leading others in accomplishing work activities and work with others in a group or team
• Responsibility for Others - Includes responsibility for work outcomes, results and safety of others

Work Setting:

Requires working in office space as well as warehouse space in cold or hot conditions as well as outdoors in hot, cold, wet, humid and/or dry conditions. Work is often performed in recipients’ homes. Also, requires ability to climb stairs or hills at times while lifting. Work is often performed in warehouse settings with tight spaces for travel/access. Requires ability to lift, reach, hold and move heavy items, at times onto and from shelving units.

Diversity and Inclusion:

ASOH is committed to diversity, equity, and inclusion and strongly encourages people of color, women, LGBTQ+ individuals, and those with protected class backgrounds to apply. We value the individuals that we hire and look forward to creating a positive work environment for all identities.

Our Commitment:

We are committed to not only provide a diverse and inclusive workplace, but we value the health and well-being of our team members. ASOH offers 100% paid health and medical benefits to employees, along with generous paid sick and vacation time. We also believe in providing a workplace that fosters advancement and professional development for all employees, conducting our day-to-day business practices accordingly.

History and Context:

ASOH began as a random act of kindness when the founders saw an injustice and acted upon it. They noticed that young people exiting foster care had overcome the odds against them, achieved securing a roof over their heads, only to be forced to sleep on cold bare floors, and struggle without fridges, stoves, lighting, a table to eat from nor study off of. The lack of means to make a space a home, is a significant inequity that has proven to holdback those working and studying hard to overcome the challenges of the world and create a better future for themselves.

ACKNOWLEDGEMENT

Your employment relationship is and is intended to be at will. This job description contains the entire agreement between you and A Sense of Home as to the duration of your employment and the circumstances under which your employment may be terminated. Nothing contained in this or any other materials generated by A Sense of Home or its employees, or any statement made by any employee of the organization, shall require the company to have “just” or “good cause” to terminate the employment relationship or to change the terms and conditions of your employment. Notwithstanding any disciplinary procedures or A Sense of Home rules or regulations, either you or A Sense of Home may terminate the employment relationship at any time, for any reason, with or without cause or prior notice. Further, A Sense of Home can demote, transfer, suspend or otherwise discipline an employee in its sole and absolute discretion. Nothing in this job description, or any other personnel documents creates or is intended to create a promise or representation of continued or indefinite employment or employment for a specific term, in a specific position, or at a specific rate of pay, or to prohibit A Sense of Home from terminating you for any reason even if previously agreed that such a reason would not result in termination. I also understand that A Sense of Home has the right to change the compensation, assignments, duties, responsibilities, or geographical location of my job at any time, with or without cause.

By applying, I confirm that I have read the A Sense of Home Community Engagement Director (CED) Job Description and acknowledge that a copy has been given to me at the time of signing.