Community Engagement Coordinator

Organization Summary and Context

International Funders for Indigenous Peoples (IFIP) is a global member-based 501(c)3 network representing foundations, Indigenous Led Funds, and funding organizations. IFIP is the only philanthropy network dedicated to shifting power, mobilizing resources, and building partnerships to amplify Indigenous leadership and to support the self-determination and rights of Indigenous Peoples. IFIP influences funders to practice a new paradigm of giving based on Indigenous values “The Five R’s of Indigenous Philanthropy” —Respect, Reciprocity, Responsibility, Relationships and Redistribution. Building on over 25 years of experience, IFIP is at an exciting moment of evolution and on a path to accelerate organizational capacity to implement our strategic plan and increase advocacy for direct funding to Indigenous Peoples globally.

Position Overview

The Community Engagement Coordinator will play a pivotal role in supporting the growth of IFIP’s global community (members) by coordinating all aspects of the membership program, including recruitment, onboarding, renewal, and CRM maintenance. The Coordinator will contribute to deepening relationships and collaboration with our global community by fostering connections among members and ensuring members have full access to resources. This position reports to the Engagement and Communications Director and works closely with the IFIP team to implement the organization's strategic goals.

The ideal candidate is mission-driven, community-oriented, detailed-oriented, and highly-motivated to work in service of amplifying Indigenous Philanthropy. The Coordinator is a team player who will support our Executive team in maintaining relationships and collaborate with the team on outreach to effectively support our programs. The Coordinator will need the skills and abilities to support effective communications and relationship management of IFIP’s global community. This role requires a candidate who brings direct and first-hand knowledge of Indigenous Peoples’ values, worldviews, and rights and an understanding of member services.

RESPONSIBILITIES:

Community Services and Coordination

• In collaboration with the Executive Team assist with the development and evaluation of IFIP’s member outreach and engagement strategy to foster collaboration.
• Support the Executive Team in the development of an engagement strategy and its implementation such as preparing information packages, and preparations for meetings and follow up with prospective members and members.
• For prospective members Coordinate onboarding of new members, including creation of member materials and new member orientation, including designing and facilitating members community check-ins and dialogues.
• Act as point of contact for all new members online to promote sharing of information and resources.
• Coordinate and follow up with members and prospectives members on the process of membership applications and renewals, and address member inquiries in a timely manner.
• Engage with members to keep appraised of their interests, needs, and opportunities for collaboration.
• Support prospective and incoming members with membership applications and inquiries and to connect them with our program offerings.
• Support members on use of member portal on our website.
• Ensure membership data is complete, accurate and up-to-date by managing, maintaining, and maximizing use of the membership CRM.
• Monitor and report on key metrics related to membership engagement, retention and growth, and generate reports to inform member engagement strategy.
• Manage the development and analysis of membership surveys and other feedback mechanisms for IFIP’s programs, events and initiatives.

Community Outreach

• Serve as a point person for ongoing interactions between IFIP and its members. Respond to member requests for information, resources, and participation on listserv groups.
• Coordinate the gathering of member input, program metrics, and members’ grantmaking data to identify gaps and trends, and to foster members’ accountability.
• Manage organization’s effective use of member and donor CRM, assist with staff training, cross-team knowledge sharing, and use of data to contribute to membership engagement and analysis.
• Contribute to the success of IFIP’s global conferences and programming by assisting with outreach, member engagement, and revenue generation via donations, sponsorships, media partnerships, and other efforts.
• Participate in philanthropy and member association platforms to stay up to date on practices and approaches to membership services.
• Support planning and logistical elements of member wide in-person and virtual events.

Organizational Culture and Team Collaboration

• Contribute to a collaborative, results-driven organizational culture and support each other to accomplish tasks at hand, the annual work plan goals, and overall mission.
• Bring a learning, attention to detail, and initiative taking disposition and participate in organization-wide strategy and learning.
• Able to adapt and excel in a multi-cultural and fast paced environment where team members take part and contribute to planning activities, including staff meetings, retreats, trainings, and strategy sessions.
• Provide support when needed on organization-wide activities, such as webinars, annual events, Global Conferences etc.
• Adhere to organizational policies and procedures and take responsibility for own administrative tasks such as submission of receipts, reimbursement requests, scheduling, travel planning, etc.
• Embody and uphold the 5 R’s (Respect, Relationships, Responsibility, Reciprocity, Redistribution) in working with external stakeholders and internal team members

REQUIRED QUALIFICATIONS:

• At least 3 years of experience in non-profit organizations, community engagement and network building.
• Experience in public speaking, facilitation and relationship building of diverse stakeholders such as funders and Indigenous Peoples’ organizations.
• Bachelor’s degree in non-profit management, community engagement, international relations and/or a related field.
• Direct experience and knowledge of Indigenous communities’ cultural values and deep understanding of Indigenous Peoples’ rights.
• Experience working with international non-profits to move giving for global causes. Experience working with Indigenous Peoples’ organizations is strongly preferred.
• Exceptional collaborative, results and solutions-oriented mindset, problem-solver, ability to contribute towards team collaboration.
• Excellent interpersonal communication skills in written and oral forms and ability to articulate complex ideas effectively to diverse audiences.
• Solid information technology proficiency with CRMs, remote meeting software, Microsoft Office Suite, Google Suite and cloud systems for project management.
• Some travel required with experience and ability to travel internationally to urban and rural areas where English may not be the main language. Proof of Covid-19 vaccination required.
• Fluency in English and proficiency in a second language preferred.