Digital Community Specialist

OVERVIEW

Fractured Atlas is seeking a full‐time Digital Community Specialist. Fractured Atlas is a national nonprofit art service organization with a membership of over 75,000. Our mission is to make the journey from inspiration to living practice more accessible and equitable for artists and creatives. We are dedicated to helping individual artists and arts organizations at every level of the cultural ecosystem, in every creative medium by providing fundraising tools, educational resources, and personalized support.

We are looking to bring on a Digital Community Specialist to our External Relations (ER) team. This role is focused on nurturing Fractured Atlas’s online community spaces and building strong relationships with our member base and the arts sector at large. The vast majority of this work will be done through digital engagement, but there will be opportunities for in-person community building as well. We are looking for someone who is passionate about genuine community engagement, has meticulous project management and communication strengths, and is excited about exploring ways to build solidarity across the arts sector through this work.

You don’t need to come from an arts or nonprofit background, we just ask that you are willing to learn about the field. We expect that this role will be 40% digital community management, 30% CRM management & analytics, and 30% communications & content.

A crucial part of the External Relations team, this position reports to the Associate Director, Community to work collaboratively on bringing projects to life in alignment with the team’s and organization’s goals. The External Relations team practices participatory decision making and we believe in the importance of being good at our jobs, while not being consumed by them.

At Fractured Atlas, we individually and collectively work hard to carry out our organization’s mission. We also understand that work is just one part of life and, through a culture of care, support team members having full and robust lives outside of work. With that foundation, our organizational culture embraces people who are open to:

• Building trust with others and addressing equitable distribution of responsibilities when collaborating
• Learning new ways of working while welcoming change as a way to reshape processes/policies/programming that no longer serve our values
• Transparency in communications, decision making, and feedback
• Centering care and connection in our individual work and in relation to our colleagues

We recognize that the culture and core values of an organization should continue to evolve to reflect the world we live in. At any given time, we recognize that there might be emerging values other than our stated values and we continue to have conversations about stated and emerging values.

Additionally, at Fractured Atlas we work to adhere to anti-oppression and anti-racism principles in all areas of our internal and external work. This commitment is grounded in our belief that change is possible, and that our work and that of the artistic community as a whole will grow stronger as oppression is eliminated.

In our current phase of this journey towards being an Anti-Racist Anti-Oppressive (ARAO) organization, the whole staff is engaged in all staff ARAO meetings led by rotating teams and undergo training as part of their onboarding process. We recognize that we do not have all of the answers as we pursue this work. This work will continue to shift as the Fractured Atlas team changes. We ask that new team members join us as we continue to learn, practice, and grow in this work. Learn more about what it’s like to work at Fractured Atlas here.

MAJOR DUTIES & RESPONSIBILITIES

• Foster active engagement with members in our online community, the Creative Outpost (currently hosted on Mighty Networks) and with our wider community on social media, our blog, and other public-facing online platforms
• Support the production of, and occasionally host, live online events
• Serve as a project manager for email communications and marketing campaigns, contributing to research, writing, and implementation
• Contribute to the blog, social media, newsletters, web banners, and other content created for marketing and communications efforts
• Support CRM maintenance and optimization (through Hubspot), including contact list management, email marketing, and workflows
• Execute upon the External Relations team’s digital strategy through insights gained from monitoring and analyzing engagement metrics on social media, email, and Hubspot pages with guidance from the Associate Director, Community
• Collaborate with the Associate Director, Community in driving strategy for community building within Fractured Atlas’s ecosystem and the arts sector at large (membership base, public audience, peer organizations)
• Collaborate with the Associate Director, Creative in creating multimedia content and campaigns to draw in audiences and start conversations (bonus points if you love making memes)
• Work with the ER team to identify artists’ emerging needs and address them to the extent is possible through online community engagement
• Work cross-functionally with the Programs, FinPops, and Engineering teams in implementing community building and content projects

QUALIFICATIONS

• An ability to nurture and grow an online community through consistent engagement. Examples can include, but aren’t limited to: managing a Discord community, moderating a Facebook group, running a social media account that isn’t a personal one, etc.
• An ability to successfully speak to large audiences through email and digital content (social media and blog posts)
• Experience with maintaining the health of customer relation management systems (CRMs), specifically Hubspot. Ideally you have experience building automated workflows and leveraging segmentation to reach and engage with audiences in personalized ways
• Comfortable being on camera hosting live events, webinars, workshops, etc
• Excellent communicator and creative thinker with an ability to use data to inform decisions
• Experience managing multiple projects at once, with the ability to stay organized, collaborate with others effectively, and deliver high-quality results
• Possess a team mentality. The External Relations team is energetic, innovative and straight-up fun (if we do say so ourselves). We work well together and are passionate about what we do
• Bonus skills: knowledge on supporting entrepreneurs or independent fundraisers, video and audio content creation skills, Canva, Adobe Creative Suite, passionate about independent artists, creatives, makers, and doers!

LOCATION

This position is U.S.-based and 100% virtual (with potential travel about 1-2 times per year*). You can live and work anywhere in the United States but most meetings fall within a 10 AM-6 PM ET window. Applicants must be authorized to work for any employer in the United States, we are unable to sponsor or take over sponsorship of an employment Visa at this time.

• We have full staff and team in person/hybrid gatherings 1-2 times a year, but we respect that individuals have different risk levels with travel and will work with employees to determine what is possible, with consideration for what is unsafe or uncomfortable for team members.

TO APPLY

To be considered for the position, please use the application portal to upload all the items below in one PDF-formatted file:

1. Please answer the following prompts.
   • (Maximum word count: 500) Walk us through a community/network building effort that you managed or played a significant role in that you are really proud of. This can include, but isn’t limited to: planning an event (digital or in-person), carrying out a social media campaign, getting an online community/space off the ground, etc. Questions for consideration in your description:
     • How did you establish goals?
     • How did you collaborate with other team members to achieve your goals?
     • How did you ensure the needs of your community were met?
     • What were any challenges that came up and how did you overcome them?
   • (Maximum word count: 250) We use Hubspot as our Customer Relationship Management system. Walk us through an example of how you’ve utilized CRM tools, practices, or maintenance strategies to create engaging email communications. Examples can include, but aren’t limited to:
     • Creating automated email workflows
     • Strategies you’ve used to maintain contact database health
     • Utilizing customer segmentation to personalize communications
     • Utilizing CRM analytics to shape digital strategy
   • (Maximum word count: 250) Tell us about a specific post on the Fractured Atlas Instagram account that you found interesting or surprising. What worked about it or how does it seem to fit into the larger goals and mission of Fractured Atlas?
2. A resume no longer than two (2) pages clearly outlining relevant experiences and skills
3. A writing sample of your choice, ranging from 750 to 1200 words

If you make it to future rounds of interviews, we’ll request a list of (3) professional references complete with phone number, email address, and explanation of the relationship. (References will not be contacted without your prior consent.)

If you're looking for a way to merge PDFs, iLovePDF is a free browser based option. Incomplete submissions will not be considered, nor will submissions sent via email, post mail, or fax.

When applying, you can use any name that you’d like to be referred to—it does not need to be your legal name. If at any point in the process you’d like for us to update your name in our applicant tracking system, please email hiring@fracturedatlas.org and we can update it for you.

We receive many applications for each job and cannot respond to questions about the position unless you are having a technical issue with the job portal or are requesting accommodations for the process. If you need help with a technical issue or are requesting accommodations, please email hiring@fracturedatlas.org.

Want to know what’s next after you apply? Here is a breakdown of the steps of the hiring process. Note that the timeline for this search will be slightly extended than what is listed and there might be 2-3 weeks in between some stages. You can learn more about Fractured Atlas by reviewing our website, blog, and media.fracturedatlas.org/how-we-work.

OUR COMMITMENT

Fractured Atlas is an equal opportunity employer that values diversity, equity, and inclusion. (Read more about our Anti-Racism and Anti-Oppression commitment.) We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, housing status, or disability status.

POSTING DATE

January 10, 2025. Deadline for submissions is January 27, 2025 at 11:59 PM Pacific Time.