I. SCOPE OF ROLE:
The Director of Social Services will manage and monitor daily program operations of a mental health
shelter based on city, state, and federal regulatory requirements and DHS contractual requirements.
II. ESSENTIAL DUTIES & RESPONSIBILITIES:
- Plans, schedules, organizes, directs, and oversees the provision of all clinical services.
- Provides supervisory oversight and training to the Senior Service Coordinators, Entitlements
- Specialist, Housing Specialist and Program Nurse.
- Ensures the collaboration between the Senior Service Coordinators, Entitlements Specialist,
- Housing Specialist and Program Nurse around coordination of services/case management, barriers
- to services, and community-based referrals for job skills training, education, and employment as
- well as progression/regression of consumer behavior, mental health, chemical dependency, and
- any other issues that may present barriers to housing, employment, and job skills training.
- Meets weekly with the Program Nurse and Psychiatrist to coordinate the psychiatric and medical
- care of Shelter Residents.
- Reviews all admissions and intake screenings.
- Monitors daily census reports.
- Develop groups, workshops, and recreational activities that will foster consumer self-sufficiency
- and self-determination, recovery, relapse prevention, daily living skills, socialization skills, and
- overall wellness.
- Monitors and oversees the assignment of caseloads, group and activity facilitation, housing and job
- placements, job skills training placements, and referrals for community based social services.
- Monitors and oversee the results of room/dorm visits/inspections to assess consumer personal
- hygiene, room cleanliness, and overall ADL skills.
- Responsible for Incident Management, crisis intervention, and all related documentation.
- Assists in overseeing and managing building evacuation during fire drills and building emergencies.
- Monitors program effectiveness, compliance and consumer outcomes, including but not limited to,
- productivity standards, reporting to management and funding source/s.
- Monitors the establishment and maintenance of linkages with community-based job skills training
- and education programs in order to build a referral base for consumers to secure job skills training
- and education.
- Monitors the establishment and maintenance of linkages with mental health, primary health care,
- and substance abuse service providers
- Monitors the establishment of linkages and maintenance of solid working relationships with
- supportive housing providers, real estate brokers, managing agents, and landlords as a resource for
- consumers.
- Attend staff meetings, case conferences, trainings, and management meetings when needed.
- Acts as primary liaison for Care Coordination team and other departments within facility.
- Monitors documentation for quality and timely completion; reviews and monitors the
- development of all Individual Living Plans and ensures they are updated every 30 days.
- Develop plans for follow up with program graduates to monitor status for up to one year with
- documentation of same.
- Provides direct services as needed and appropriate.
- Complies with and enforces all SUS Employee Policies, Procedures, and Protocols, SUS Corporate
- Compliance Policies, NYC - DHS and NYS Dept. of Social Services Rules, Regulations, and Statutes.
- Performs other duties as assigned.
III. REQUIREMENTS
REQUIRED EDUCATION AND EXPERIENCE
- Master’s degree in the human services field is required.
- Three to five years of supervisory experience in a large shelter or residential facility that provides comprehensive social services, housing placement, and job skills training to the homeless, mentally ill, and chemically dependent populations.
- A work schedule that includes some weekend and evening hours will be required.
PREFERRED QUALIFICATIONS & SKILLS
- English/Spanish speaking preferred
- Social Work degree preferred.
- NYS Licensure required (LMHC, LMSW, LCSW). SIFI Certification preferred not required.
- Knowledge and experience in NYC Dept. of Homeless Services contract requirements preferred.