Director of Social Services

I. SCOPE OF ROLE:

The Director of Social Services will manage and monitor daily program operations of a mental health

shelter based on city, state, and federal regulatory requirements and DHS contractual requirements.

II. ESSENTIAL DUTIES & RESPONSIBILITIES:

• Plans, schedules, organizes, directs, and oversees the provision of all clinical services.
• Provides supervisory oversight and training to the Senior Service Coordinators, Entitlements
• Specialist, Housing Specialist and Program Nurse.
• Ensures the collaboration between the Senior Service Coordinators, Entitlements Specialist,
• Housing Specialist and Program Nurse around coordination of services/case management, barriers
• to services, and community-based referrals for job skills training, education, and employment as
• well as progression/regression of consumer behavior, mental health, chemical dependency, and
• any other issues that may present barriers to housing, employment, and job skills training.
• Meets weekly with the Program Nurse and Psychiatrist to coordinate the psychiatric and medical
• care of Shelter Residents.
• Reviews all admissions and intake screenings.
• Monitors daily census reports.
• Develop groups, workshops, and recreational activities that will foster consumer self-sufficiency
• and self-determination, recovery, relapse prevention, daily living skills, socialization skills, and
• overall wellness.
• Monitors and oversees the assignment of caseloads, group and activity facilitation, housing and job
• placements, job skills training placements, and referrals for community based social services.
• Monitors and oversee the results of room/dorm visits/inspections to assess consumer personal
• hygiene, room cleanliness, and overall ADL skills.
• Responsible for Incident Management, crisis intervention, and all related documentation.
• Assists in overseeing and managing building evacuation during fire drills and building emergencies.
• Monitors program effectiveness, compliance and consumer outcomes, including but not limited to,
• productivity standards, reporting to management and funding source/s.
• Monitors the establishment and maintenance of linkages with community-based job skills training
• and education programs in order to build a referral base for consumers to secure job skills training
• and education.
• Monitors the establishment and maintenance of linkages with mental health, primary health care,
• and substance abuse service providers
• Monitors the establishment of linkages and maintenance of solid working relationships with
• supportive housing providers, real estate brokers, managing agents, and landlords as a resource for
• consumers.
• Attend staff meetings, case conferences, trainings, and management meetings when needed.
• Acts as primary liaison for Care Coordination team and other departments within facility.
• Monitors documentation for quality and timely completion; reviews and monitors the
• development of all Individual Living Plans and ensures they are updated every 30 days.
• Develop plans for follow up with program graduates to monitor status for up to one year with
• documentation of same.
• Provides direct services as needed and appropriate.
• Complies with and enforces all SUS Employee Policies, Procedures, and Protocols, SUS Corporate
• Compliance Policies, NYC - DHS and NYS Dept. of Social Services Rules, Regulations, and Statutes.
• Performs other duties as assigned.

III. REQUIREMENTS

REQUIRED EDUCATION AND EXPERIENCE

• Master’s degree in the human services field is required.
• Three to five years of supervisory experience in a large shelter or residential facility that provides comprehensive social services, housing placement, and job skills training to the homeless, mentally ill, and chemically dependent populations.
• A work schedule that includes some weekend and evening hours will be required.

PREFERRED QUALIFICATIONS & SKILLS

• English/Spanish speaking preferred
• Social Work degree preferred.
• NYS Licensure required (LMHC, LMSW, LCSW). SIFI Certification preferred not required.
• Knowledge and experience in NYC Dept. of Homeless Services contract requirements preferred.