Senior Business Operations Manager

Senior Business Operations Manager

About the Position:

This is an exciting role for someone looking to apply and grow their project management skills with a Business, Finance & information technology focus, & to take on significant ownership of key operational processes. This position will own and facilitate daily & long-term operational & administrative functions of the organization. In this position, the team member will be responsible for providing administrative, functional, & logistical support across the organization but specifically for IT & Finance functions. This is an exciting early career opportunity for someone interested in nonprofit business operations & passionate about college access & success.

The Senior Business Operations Manager reports to the Chief Operating Officer with frequent interaction with our Development, Program, & Executive departments.

This description is only a summary of the typical functions of the job, not an exhaustive or comprehensive list of all possible responsibilities, tasks, and duties

Duties/Responsibilities:

PROJECT MANAGEMENT (20%)

• Utilize, develop & manage tools to support various project roll-outs, execution, & monitoring (e.g., project plans, dashboards, key performance indicators, templates, etc.)
• Plan, execute, and oversee projects to ensure they are completed on time, within budget, and to the required quality standards, while also managing resources, stakeholders, and risks.
• Support R&D & innovation projects & processes

INTERNAL COMMUNICATIONS (20%)

• Support internal communications with employees
• Lead creation, management, and implementation of file saving/document retention framework at supervisors direction- naming conventions, organizing documents in Google Drive, internal website, and more.
• Creation and training staff on operational how-to guides, manuals, & procedures
• Contribute towards Operations manual - codifying, & documenting processes for all responsibilities

FINANCIAL MANAGEMENT (40%)

• Manage all day-to-day financial recordkeeping & processes
• Process accounts payable/receivable via finance email account, Dex, Bill.com, Quickbooks, & Justworks ensuring on time & accurate payments
• Serve as support to the Chief Operating Officer for annual Audit & tax preparation
• Manage monthly Credit Card reconciliation & gathering documentation for monthly financial reconciliation
• Maintain accurate & complete business files and documents
• Support the Chief Operating Officer by providing ongoing administrative support including responding to LGR staff, vendor & client inquiries, tracking all incoming & outgoing invoices
• Work with Development team & supervisor to compile periodic grant reports, including finance elements & programmatic updates
• Manage virtual mailbox & process staff reimbursements

TECHNOLOGY MANAGEMENT (15%)

• Provide technical support to staff for a variety of hardware & software systems
• Utilize & maintain knowledge bases to document FAQs, resolutions, processes, & best practices
• Communicate & translate technical information to non-technical staff; maintain communication & monitor incidents through resolution
• Train staff on devices & technologies that support their work & productivity
• Manage licensing processes, account directories, & onboarding & offboarding procedures
• Track hardware & software inventory
• Assist & interact with hardware & software vendors
• May monitor infrastructure issues & resolve or escalate to higher levels of support
• Manage the procurement & tracking of IT licenses required by the team
• Serve as the subject matter expert for Gsuite, Dell, Apple, Electric, Ramp, & all applicable software & hardware
• Updating & curating documentation to ensure our policies, workflows, & technical information are kept up to date.
• Make certain updates to website at supervisor’s direction

OTHER DUTIES & RESPONSIBILITIES (5%)

• Assist with special projects as assigned by supervisor
• Support employee events, such as trainings & retreats
• Spot inefficiencies & look for opportunities to streamline, improve, & scale all functional areas of responsibility
• Partner with other cross functional colleagues/teams to deliver the desired experience
• Fulfill all outlined & related functions professionally, timely, & thoroughly.
• Performs other duties as assigned

Required Skills/Abilities:

Initiative, Personal Development, Analytical thinking, Ownership

• Anticipates and identifies issues that are not readily available on the surface and sources supervisor feedback on solutions
• Requires minimal to no prompting to take the lead on team projects or initiatives and sees projects to execution with little to no oversight
• Recognize professional shortcomings effectively take strides towards improvement with minimal prompting
• Readily acknowledges when something didn’t work, and uses that experience to formulate the next plan independently.

Communication, Collaboration, Support, Leadership

• Often communicates in a clear, effective, timely, concise, and organized manner.
• Engage with other teams within department in order to produce optimal results
• Works with supervisor to support departmental growth and change, often stepping outside their comfort zone in order to grow department and self
• Requires minimal direction and greatly contributes to projects without prompting

Adaptability, Strategic Planning, Challenge the Process, Decision Making

• Looks for ways to streamline procedures to improve efficiency with some prompting
• Recognizes irregularities in workflows and reaches out to appropriate channels to investigate causes
• Accurately diagnoses methodological obstacles preventing progress
• Gathers and links data to decisions and processes

Education and Experience:

• Bachelor’s degree
• At least 3-4 years of related work experience, specifically finance
• A genuine passion for, knowledge of, & commitment to LGR’s mission
• Integrity & trustworthiness with an ability to handle sensitive information effectively & confidentially
• Detail oriented & ability to think critically
• Strong communicator & relationship builder, particularly in a remote environment
• Advanced time management & organization skills
• Ability to manage & optimize processes & systems.
• An eagerness & skill in giving & receiving feedback.
• Highly self-motivated with the ability to work independently & with limited direction
• Resourceful problem-solver who takes the initiative to learn new skills
• Results-oriented & driven to innovate in a flexible environment
• Experience with Bill.com, Quickbooks, or comparable financial software

Location:

This is a remote position, full-time position that requires employees to be available for work and collaboration between standard work day hours (Eastern time). Employees will be issued a work laptop and initial work-from-home stipend (see below).

Compensation and Benefits:

$58,000.00 - $60,000.00 with excellent benefits and a flexible working environment.

Benefits include national medical, dental, vision (vision100% covered) plans, free therapy via Talkspace, access to Kindbody - a fertility health company, HSA/FSA, IRA retirement plan participation with 3% employer match, 20 days paid time off, 11 paid holidays plus the week between Christmas and New Years Day, $300 work from home stipend for new employees, pre-tax transportation options, and more!

How to apply:

Complete application, submit resume and a cover letter that introduces yourself and why you are interested in the position. Applicants applying by April 14, 2025 will be strongly considered. All others will be considered on a rolling basis.

In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification form upon hire. Let’s Get Ready is unable to sponsor visas.

Let’s Get Ready is an equal opportunity employer and is committed to building and maintaining a culturally diverse workplace that is free of discrimination and harassment of any kind. We encourage women, minorities, individuals with disabilities, and veterans to apply. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, veteran status, or any other status protected by the laws or regulations in the locations where we operate.