Director, Operations

TO APPLY:

Applicants must submit a both cover letter and resume via this form: https://app.smartsheet.com/b/form/10ca1f24475b4158afdad06131c87972

All candidates must be available for phone and video interviews. Interviews will be scheduled on a rolling basis once application review occurs.

Call2Recycle, the nation's leading battery recycling nonprofit and stewardship program, is committed to protecting the environment and fostering a circular economy by facilitating the recycling and end-of-life management of batteries that power our everyday lives. With over 30 years of experience collaborating with state regulators, manufacturers, and the recycling industry, Call2Recycle strives to make battery recycling convenient and accessible for all consumers in the U.S. Learn more at call2recycle.org and follow us on Facebook, X, or LinkedIn.

POSITION SUMMARY:

This position will be responsible for overseeing and managing the day-to-day operations, ensuring compliance with regulatory requirements, and driving process improvements. The Director, Operations will collaborate with various departments to optimize operational efficiency and effectiveness.

MAJOR DUTIES & RESPONSIBILITIES:

• Manage safety risk factors in the battery collection supply chain.
• Oversee the operation of the Call2Recycle battery collection supply chain and vendor network including product development, fulfillment, outbound and reverse logistics, battery sorting and battery processing (recycling).
• Monitor financial performance and oversee cost control activities to control costs.
• Lead initiatives to optimize and continuously improve processes, procedures, and technological capabilities.
• Oversee the execution and documentation of processes and standard operating procedures for the collection, transportation and recycling of batteries and other e-waste products.
• Manage relationships with key external stakeholders including vendors, transportation providers and regulatory agencies.
• Create, maintain, and report on key performance indicators for operational performance.
• Collaborate cross-functionally other departments to maximize collections and achieve operational goals.
• Support the development and implementation of programs and operational solutions to meet cost, operational, and compliance objectives.
• Ensure compliance with program, certification and governmental requirements.
• Other duties as assigned.

Qualifications, Skills & Abilities

IDEAL QUALIFICATIONS

• Bachelor's degree in Operations Management, Logistics, Engineering, Business Administration, or a related field is required; however, comparable professional experience may be considered as an alternative to a degree.
• Minimum of 7 years of experience in operations management.
• Strong leadership and management skills with the ability to oversee multiple teams and projects.
• Excellent communication and collaboration skills.
• Proven track record of driving process improvements and optimizing operational efficiency.
• Interested in and able to flourish in a mission-based organization where culture and values are paramount in importance.
• Is a self-starter; embodies a thirst for learning and a curious nature.
• Possesses a constructive attitude and a desire to be part of a fast-paced, dynamic work environment, utilizing a high sense of urgency, patience, and flexibility
• Be eager to join a team that embraces diversity, equity and inclusion as core values and fosters a culture of collaboration and innovation.

KNOWLEDGE & EXPERIENCE

• Direct and Indirect Team Leadership: Demonstrated ability to manage direct reports as well as indirect teams, including oversight of leaders who themselves manage additional team members two levels below this role.
• Operations Management: Expertise in logistics, operations, engineering, or decision analysis, with in-depth knowledge of operations and logistics principles, practices, and performance metrics
• Multi-Site and Vendor Management: Proven experience in multi-site management or overseeing multiple supply chain and logistics vendors to ensure seamless operations and alignment with organizational goals
• Continuous Growth: Demonstrated record of continuous career progression
• Technical Skills: Strong proficiency in Microsoft Office, particularly MS Excel.

SKILLS:

• Safety Programs: Identifying and implementing controls to manage the safety risks associated with the collection program.
• Regulatory Compliance: Operating effectively in heavily regulated environments.
• Communication and Collaboration: Communicating and collaborating cross-functionally with various departments.
• Process Improvement: Driving process improvements and optimizing operational efficiency.
• Financial Management: Monitoring financial performance and overseeing cost control activities to minimize expenses.
• Operational Efficiency: Enhancing operational efficiency through experience in logistics, operations, engineering, or decision analysis.
• Technological Capabilities: Optimizing and continuously improving processes, procedures, and technological capabilities.
• Cost Control: Overseeing financial performance to ensure cost control and minimization.
• Performance Reporting: Developing and maintaining key performance indicators and reporting on operational performance.
• Adaptability: Adapting to a changing environment and a rapidly growing organization.

WORKING CONDITIONS:

• This position is remote-based within the United States. Candidates must be able to work from a U.S.-based location, and be eligible to work lawfully in the United States for Call2Recycle.
• Regular travel (estimated 2-3 times per month) as needed. Travel could include, but not be limited to, visiting vendors, conducting audits, attending conferences, customer meetings, or team/organization-wide meetings. Call2Recycle’s corporate office is in Marietta, GA; this position does not need to be based there.
• The work hours, Monday - Friday, are 8 hours per day. The position may require hours that exceed 8 hours per day and/or 40 hours per week during peak periods. Our approach to schedules is to focus more on the quality and timeliness of the work being done. We recognize the importance of ensuring staff can connect with each other and can maintain a work-life balance. To support work/life balance, we offer our staff a flexible scheduling policy to the extent each role allows, giving you the opportunity to have greater control over your work schedule – in alignment with the latest policy - while ensuring that operational needs and team collaboration are maintained.

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ABOUT CALL2RECYCLE

Why We Do What We Do: Call2Recycle's purpose is to safely transition communities to a battery-powered world through climate-responsible solutions.

What We Do: On behalf of corporate stewards, we optimize collection, share our experience and expertise, and responsibly manage the end-of-life of batteries and other materials.

Call2Recycle, Inc., is recognized as the premier battery stewardship organization in the U.S., protecting and preserving the environment through responsible end-of-life management. We have built a set of strict environmental standards that will foster our position in the market, including: Material Management and Processing, Third-Party Audits, Certifications. and Recycling Optimization.

For more information on our programs, please visit https://www.call2recycle.org/.

OUR CORE VALUES

What Powers Us

We are welcoming. We welcome team members of all backgrounds. We champion customers of diverse perspectives and needs. We are open to growth as individuals and as an organization, and the learning, challenges, and opportunities that come with it.

We are purpose-driven. We are motivated by a common cause. Protecting our climate is at the core of what we do, and propels our commitment to safety and dedication to our communities. We take pride in our work, delivering quality solutions with integrity and engagement.

We embrace change. We are leaders in our field, which means being open to and in pursuit of innovation. We are increasingly agile, moving at speed, learning from our progress, looking ahead, and adapting.

We are partners. To each other. To our employees and our families. To our communities. This means we support each other, in and out of work. We assume positive intent. We work together to accomplish our goals with patience, purpose, accountability, and respect.

OUR TEAM

At Call2Recycle, we enjoy a culture of teamwork, innovation, and fun. Our team is the primary reason for our unique culture. We hire energetic and dedicated people who work hard every day to help us achieve our goals. Each one of our employees is a valued contributor, not just a number. We work in teams to benefit from our collective talents to make a real impact on the environment. The way we operate contributes to the success of our employees and our organization.

We also value the diversity of employees’ backgrounds and believe everyone’s unique perspective is critical to our success. Diversity is fundamental to what we do. Our team has varied backgrounds, speak different languages, and are engaged in varied personal pursuits but all share a commitment to environmental sustainability, and each do their small part to improve our planet.

We are an equal opportunity employer and do not discriminate against otherwise qualified applicants on the basis race, age, color, creed, sex, religion, ancestry, marital status, national origin, disability, veteran status, or any other protected characteristic.