Individual Membership Manager

OPERA America, the national nonprofit service organization for opera, headquartered at the National Opera Center in midtown New York City, seeks a mid-level fundraiser to manage the organization’s $250,000 portfolio of 2,500+ individual members and mid-range donors.

The Individual Membership Manager is responsible for managing OPERA America’s development efforts, including:

1. Direct Mail – They oversee and execute the organization’s systems for renewal, cultivation, acquisition, acknowledgment, and stewardship through a comprehensive direct mail program.
2. Gift Entry/Acknowledgment – They manage and process gift entry, generate acknowledgments, and oversee other renewal systems, with support from a shared coordinator.
3. Member Stewardship – They manage and execute a variety of member programs, including the Report from the Field, New Work Catalog, National Opera Trustee Recognition Awards, and others.
4. Frontline Service – They provide frontline customer service to members and mid-range donors over the phone, by email, and in-person at events.
5. Special Events – They plan, support, and/or run select special events for members, donors, and guests, including those alongside public programs at the National Opera Center (6‒8 per year); and additional multiday events at the annual conference and in New York City.

The Manager works with and reports to the Director of Development and Membership, who manages donors of $500+; and a shared Member Services Coordinator.

The successful candidate will:

• • Be an organized, process-oriented, and goal-driven project manager, able to lead a project from start to finish.
  • Be self-motivated and resourceful, especially in looking for ways to grow and add value to the membership.
  • Have experience in mail merge, Microsoft Excel, and database software (e.g. DonorPerfect, Tessitura, Raisers Edge, etc.)
  • Be collaborative in working with colleagues across the organization.
  • Demonstrate professional communications with a variety of audiences over the phone, by email, and in person, as well as in written appeals and promotions.
  • Be data-fluent, metrics-oriented, and efficiency-minded.
  • Demonstrate accomplishments in membership, annual giving, and/or related areas of fundraising or sales either through prior job experience and/or educational degrees.

The Manager position is based in-person at OPERA America’s New York City offices, with the flexibility of 90 work-from-home days to use throughout the year with occasional limitations. The Manager will participate in occasional evening/weekend duties for events (approx. 10-15 per year) and may need to travel to attend the annual Opera Conference (week-long travel).